Customer Service Project
Resume:
Abby Habib
**** ***** *****, **********, **
27545
*****@*****.***
Career Objective
Accomplished professional eager to contribute dynamic negotiation,
organization and interpersonal relation skills toward actively supporting a
progressive organization in optimizing operational and financial
performance as a key staff member
Profile
> Offer 9 years' progressive experience in Project Management, Business
Process Methodology and Sales & Marketing, including extensive experience
in Customer Service
> Entrusted with achieving optimal utilization of human and financial
resources through proactive workflow planning, coordination and
administration
> Effectively define, develop and implement targeted action plans to
maximize operational productivity, efficiency and profitability
> Exceptional ability to research and evaluate industry trends and
competitor products and use findings toward designing and executing
strategies to boost company leveraging
> Dynamic communication, analytical, team-building, and problem-solving
abilities
> Excel at interacting with broad populations including senior management,
sales and customer service staff as well as clients and external
contractors
Education & Professional Training
. MBA - Pfeiffer University (Research Triangle Park, North Carolina, USA)
. Bachelor of Science in Business Management - North Carolina State
University (Raleigh, North Carolina, USA)
. Professional Training: Business Process Methodology
Key Recognitions
> Recipient of several "Blue Ribbon" certificates for commitment to
excellent customer service, timely problem solving and for being a
dedicated team member
Professional Experience
Affiliated Computer Services; RYLA; Sterling National - 2008 - Present.
Customer Support Specialist
. Communicates appropriate options for resolution in a timely manner
. Prepares standard reports to track workload, response time and quality of
input
. Assists in planning and implementing department goals and makes
recommendations to management to improve efficiency and effectiveness
. Assists customers with inquiries and provide timely and efficient service
. Handle consumer and business customer questions seamlessly
. Maintains well-developed working knowledge of complete lines or products
and services offered and communicates them appropriately to customers
. Consistently practices safety-conscious behaviors in all operational
processes and procedures
. Maintain current knowledge of company policies and procedures and inform
customers as needed
TPP Newman - London, UK
June -Aug.08 (Contract)
Project Officer
. Consistently provide excellent leadership to the team in the
implementation of the project work plan by scheduling activities,
monitoring progress, including contract and action plan compliance and
dealing with enquiries
. Accurately set up and administer project management systems, to include
maintaining records and databases, developing tracking systems and
producing regular activity reports
. Effectively utilize available IT technology and resources to provide
support for individual projects and consultants, and extract data from
customized databases
. Proficiently undertake elements of specific project work such as
analyzing project performance against deadlines and standards
. Led the development of quality monitoring systems using agreed standards
in relation to projects
Blue Cross Blue Shield - North Carolina, USA
2004 - 2007 Project Coordinator
. Proficiently develop and execute business strategies supporting
enterprise-wide operations including gathering end-to-end business
processes, consulting business owners and maintaining major project
tracking logs.
. Effectively plan, coordinate and facilitate corporate customer database
functions to optimize productivity, efficiency and quality, with strong
focus on the delivery of superior services.
. Consistently develop accurate overall status among various company
departments, facilitate meetings and develop policies and procedures.
. Spearhead diverse initiatives including project issue and risk log
maintenance, risk planning and coordination, contingency plan assessments
and major corporate project management from inception to go-live.
. Apply strong leadership skills towards coordinating project team
meetings, updating project plans and preparing weekly status reports.
. Liaise effectively between all project resources, stakeholders, vendors
and business owners.
Bayer - North Carolina, USA
2003-2004
Strategic Marketing Associate (Internship)
. Led the development and impending launch of intranet portal for corporate
employees, serving as Project Coordinator.
. Successfully designed and developed proposals for project approval.
. Effectively researched and analyzed competitor offerings and vendor
websites; presented findings as well as marketing recommendations to
upper management.
John Deere - North Carolina, USA Summer
2002
Marketing & Sales Development Associate (Internship)
. Maintained full accountability for creating a structured, aftermarket
newsletter to consumers.
. Designed and developed an informative and educational training program
for employees detailing the company's product offerings to increase
sales.
Sears, Roebuck and Co. - North Carolina, USA
2001-2003
Merchandise & Customer Assistant
. Prepared company sales inventory accurately and timely.
. Established strong relationships with customers and promoted superior
service through courteous communications with customers and quick
resolution of inquiries.
Computer Skills
. Operating Systems: Windows/2000/XP
. Software Applications: MS PowerPoint, MS Excel, MS Project, SharePoint,
MS Word, MS Access, Outlook, Explorer, and Visio
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