Customer Service Sales
Resume:
B ob Turner
Chattanooga, tn 37343
Tel: 972-***-**** E: ******@*****.***
Profile
I have a diverse background with experience in analytics, sales, and operations management. I'm an idea guy and valued for being
able to think of new ways to approach a problem. I thrive on creativity and excel in environments that are open to exploring new
challenges.
Skill Set Inventory
Sales
Ad Hoc Reporting
Process Mapping
Business Development
Pricing Analysis
Presentation Development
Continuous Process Improvement
Data Mining
Web Development
Social Media Initiatives
Strategic Development
Forecasting
Contract Negotiation
Vendor Relations
Marketing & Advertising Campaigns
Education
The University of Tennessee at Chattanooga Bachelor of Science, Business Administration & Marketing, 1995
Experience
Operations Coordinator
FTI Group, Inc., KELLER, TX, Jan 2009 - Aug 2009
Engaged in operations within a organization that provides goods and services within the transportation industry. My primary task
has been to identify and forge strategic partnerships with third party vendors and suppliers. Responsible for outsourcing creative
design efforts by working with advertising & marketing agencies to assist in the production of a wide-publication quarterly trade
magazine.
Vehicle Remarketing Manager
Mercedes-Benz Financial
San Francisco Bay Area, CA, 2008
Managed the resale of Mercedes-Benz off-lease vehicles in the Northwestern United States through our auction and distribution
center channels managing all operations involved including forecasting volumes, transportation of all vehicles to auction,
determining which measures to take on a per unit basis to obtain maximum revenues at sale. Coordinated monthly marketing
campaigns to help increase buyer participation and loyalty. Used market predictors to price each asset individually in advance of
sale having achieved average monthly pricing accuracy of 98-102% on $8M-$11M in monthly sales.
Distribution Center Manager, Mercedes-Benz Financial
San Francisco Bay Area, CA, 2007-2008
Launched and directed the operation of a distribution center in Northern California for the purposes of increasing sales of off-lease
Mercedes-Benz vehicles direct to our franchise dealers through an auction-based, e-commerce environment. Implemented regional
marketing campaign including cold calling, dealership visits, and special events to draw awareness to the new distribution center
model after data-mining customer purchase history from other channels to determine which buyers could potentially drive increased
activity in this e-commerce channel. This effort resulted in a increase in sales of 30% through this channel in 2007 with sales of
$16M.
Transportation & Logistics Manager
DaimlerChrysler Financial Services
Dallas/Ft. Worth, TX, 2005-2007
Accountable for the reduction of cycle times and costs associated with transporting all Mercedes-Benz and Chrysler lease-returns
from dealerships to their ultimate point of sale. Functioned in a project-management role with external e-commerce vendors and
transportation providers to develop and implement a series of regional distribution centers. Used data mining skills to determine
which geographic markets would provide the best cost-benefit for distribution centers. Used database development skills to create
mapping tools for use by Mercedes-Benz employees to determine best distribution center location based on current vehicle location,
transportation costs, estimated delivery times, and local laws. Worked with external partners such as JD Power & Associates to
develop cost compilation analysis and distribution tools to help identify where to sell certain asset types based on demand and
economic conditions. Led the transition to utilize rail transport in lieu of traditional car carrier transport on long distance shipments
resulting in 20% reduction in long distance transportation costs.
Business Analyst
DaimlerChrysler Financial Services
Dallas/FT. Worth, TX, 2001-2005
Developed data mining skill set and expert level utilization of office suite packages such as Excel, Access, and SQL tools to uncover
opportunities for costs reduction, develop new revenue streams, and report operational performance. The analyst role exposed me
to several departments where I routinely performed ad hoc analysis, created call center operational performance reports, sales
analysis, incentive & compensation measures, loss mitigation, pricing analysis, billing & collections reporting, etc. Designed and
implemented marketing campaign database to provide pre-screened customer leads to Mercedes-Benz sales teams.
Systems Administrator
Chrysler Financial CO., LLC.
Atlanta, GA, 1998-2001
Delivered network management and technical support to regional office employees. Provided assistance in implementing all system
hardware and software upgrades and maintenance items from corporate IT to local offices. Served as a ISO 9001 Assessor to
ensure proper data retention and compliance.
Customer Service Representative
Chrysler Financial CO., LLC.
Atlanta, GA, 1996-1998
Provided Inbound / Outbound Call Center Customer Service. Helped achieve respectable customer service survey responses while
maintaining low delinquency rates in automotive finance loans.
Skills & Interests
Outside the office, I am an avid musician, technology enthusiast, certified professional video editor, and private pilot.
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