Project Manager Customer Service

Aggie Lema-Joffre

**** *. ***** *** ? Chicago, IL 60638 ? 773-***-**** ?

**************@*****.*** ? www.linkedin.com/in/aggielema

Accomplished Project Manager/Product Designer with proven ability to manage

key accounts and large-scale projects that result in sales and margin

growth. Excels in fast paced environment with high output, budget

constraints and tight turn-around time. Ability to multi-task and adapt to

unknown variables.

Professional Experience

DesignPac Gifts LLC (A DIVISION OF 1-800-flowers.com) ? Melrose Park, IL ?

2006 to 2010 (March)

Senior Project Manager/Product Designer

? Trained, managed, mentored and provided performance assessments to 3

Project Managers/Product Designers

? Modified procedures and development processes increasing efficiency,

creativity and collaboration

? Established tools to manage workflow, assign jobs and monitor progress

? Managed and developed products for 2 key accounts exceeding expectations

and generating over $15 million annually

? Lead and developed project time lines, coordinated day-to-day activities,

maintained status reports, facilitated team meetings, estimate

milestones and provided project updates to Sr. Management

? Acted as main communicator between Design, Sales, Purchasing, Packaging

and Production ensuring team members share appropriate information and are

aware of project scope and deadlines

? Analyzed product lines, sales and market trends, developed target retail

plans, proposed new products and existing product modifications to identify

sales growth and profit opportunities

? Identified risks and resolved challenges to drive projects to completion

? Collaborated with Sales on pricing decisions and cost-efficient solutions

to ensure sales and maximize margin objectives

? Developed product strategy and conducted competitor marketing analysis

for the launch of 1-800-baskets.com

? Implemented procedures to obtain products to photograph for catalog ads

and web promotions of 1-800-baskets.com

Project Manager/Product Designer

? Conceptualized and presented gift set-ups, innovative package design and

strategic food fills ensuring gifts are aesthetically pleasing and meet

retail/margin expectations

? Participated in the development of product plans, strategies, budgets,

retail price points and margin

? Collaborated with clients on gift concepts and retail objectives

? Drove art direction for Seasonal and Everyday products

? Shopped the market, attended trade shows, researched trade magazines and

collaborated on trend board development

? Assisted Purchasing in quality control by reviewing, approving and

rejecting samples

? Verified gift integrity with Production by reviewing and approving final

products/gifts

? Communicated with domestic and overseas vendors

? Promoted to Senior Project Manager/Product Designer in March of 2009

Clients: 1-800-baskets.com, Martha Stewart, Starbuck's, Costco, Sam's Club,

BJ's, Target, Walmart, Macy's, Cheryl & Co.,

Fannie May, The Popcorn Factory and Standard Line clients

Wilton Industries, Inc. ? Woodridge, IL ? 2003 to 2005

Product Designer

? Designed Housewares, picture frames, gift sets, scrapbooks and packaging

materials

? Prepared tools for Sales meetings: Power Point presentations, trend

boards and vignettes

? Participated in client presentations and collaborated with clients on

product concepts and execution

? Attended trade shows, shopped the market and analyzed forecasting agency

catalogs

? Provided recommendations on new products, trends, colors and materials

? Met with vendors to review product ideas, materials and technical spec

sheets for sample and product manufacturing

? Created design alternatives: 2D and 3D samples of products and packaging

? Generated technical line drawings/spec sheets for product manufacturing

Clients: JC Penney, Michael's, Target, Walmart and Kmart

Aggie Lema-Joffre

5340 S. Sayre Ave ? Chicago, IL 60638 ? 773-***-**** ?

**************@*****.*** ? www.linkedin.com/in/aggielema

Professional Experience Continued

The San Jose Group ? Chicago, IL ? 2003

Associate Account Executive Intern

? Collaborated with cross-departmental teams in analyzing commercials,

prints and radio broadcasts

? Evaluated market trends, advertising campaigns and consumer responses

(qualitative and quantitative)

? Proofread and translated documents from English to Spanish

? Maintained and organized client files

Clients: Kraft, Hormel Foods, the National Pork Board, ComEd, Exelon and

the American Cancer Society

Zanzara International ? Chicago, IL ? 1998 to 1999

Associate Fashion/Textile Designer

? Collaborated with CEO, VP and Textile Designers to discuss new ideas,

trends, colors and prints

? Designed textile prints: seasonal, floral and abstract

? Created inspiration boards, trend boards and color stories

? Maintained showroom, trend library and sample room

Clients: Jhane Barnes, Marshall Field's, Nordstrom, Neiman Marcus and Saks

Fifth Avenue

MidAmerica Bank ? Westchester, IL ? 1995 to 2003

Customer Service/Call Center Supervisor

? Managed, trained and directed 40 Customer Service/Call Center

Representatives

? Monitored interaction between staff and callers to ensure accurate and

professional service to customers

? Administered projects, resolved problems and conducted customer

evaluations of staff

? Completed reports, processed transactions and balanced general ledger

? Reviewed call center statistics to measure staff performance and quality

assurance standards

? Provided customer service excellence and consulted clients on financial

decisions, inquiries and bank procedures

Skill Sets

? Fluency in Spanish and Polish (verbal and written)

? MAC and PC Platforms ? Adobe: Acrobat, Photoshop, InDesign, Illustrator ?

Microsoft Office ? FileMaker Pro

? Excellent communication, time-management, organizational, analytical

skills ? Strong attention to detail

? Sewing ? Draping ? Pattern Making ? Silk-Screen Printing ? Hand Painting

Education

Master in Business Administration ? Concentration in Marketing

Dominican University ? River Forest, IL ? January 2004

Bachelor of Fine Arts ? Concentration in Fashion Design ? Textiles ?

Construction ? Illustration

The School of the Art Institute of Chicago ? Chicago, IL ? May 2000

References Available Upon Request

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