R. Chris Shore

**** ******** **** ****** **** ( Hamptonville ( North Carolina 27020 (

Home: 336-***-****

e-mail abl6bf@r.postjobfree.com

Career Objective

IT position within a stable organization utilizing my skills with

infrastructure operations and technical support and abilities

Skills, Software and Equipment

Highlights

. AS/400 Operations - Administration, Backup/Recovery and Disaster

Recovery Planning

. OS400 security - Libraries, Objects, IFS, User Profiles, Authorization

Lists.

. BRMS tape/backup management for AS400

. Configuring printers and client access

. Maintaining System Security - User Profile, Object and IFS

. Performing OS/400 system upgrades.

. Installation of OS/400 PTF's

. Programming: CL, RPG, AS/400 Query, and SQL.

. Robot/Help Systems Suite

. Vision Solutions Data Replication Suite

. MIMIX data replication

. Configure TCP/IP connections and Printer setups

. Completed class on ITIL (Best Practices/Procedures for IT

infrastructure)

. Gentran Intergrated Suite GIS 4.1 support

. Perimeter Servers setup - small bit with VM

. Completed 2009 - Microsoft Office 7 Training, EXCEL and PC

Troubleshooting & Repair

. Vendor and Lease Administration

Networking

. Installation of patch panels, hubs

. GIS 4.1 Administration support with perimeter severs

. TCPIP Configurations on the AS/400.

. LAN/WAN CAT5 Fiber

. Helpdesk Openview

Experience:

AS/400 System Administrator/GIS Suite 4.1 2005 to 2008

Inmar, Inc., Winston-Salem, NC (Laid off)

. System administration on AS/400 with multiple LPAR.

. Solving system and user issues within the set SLA.

. Helpdesk ticket resolution

. Systems management, OS upgrades, PTF installs, DASD management,

Security, Backup/Recovery

. Monitoring the WebSphere applications.

. Supported Sterling Software Gentran GIS and EDI version 4.1 operations

. Security GIS and system monitoring

. Excel to i-Series data transfer

. Disaster Recovery

AS/400 Systems Operations, 2004 to 2005

Ciba Chemicals, High Point, NC (Contract position thru Data Masters

ended)

. Systems admin on 14 partitions including security, user profiles, data

replication using MIMIX, job queues, out queues, remote writers,

system backups, file journaling, resource monitoring, capacity

planning, DASD reporting and user assistance.

. Performed OS/400 upgrades including PTF installs.

. AS400 security

. Working with Help/Systems products including Robot/Schedule,

Robot/Save, Robot/Alert and Robot/Console.

. Working with users on every day issues using HP OpenView as Help Desk

tracking tool.

. Adhere to set SLA's

. Adhere to security standards and procedures using BPCS ERP

SR. AS/400 Systems Operations, 2001 to 2003

CommScope, Inc., Newton, NC

. Provide efficient and effective systems administration for five (5)

AS/400's in a large IT environment, utilizing JD Edwards, World and

OneWorld with approximately 700 users.

. Directly responsible for all AS/400 upgrades.

. Responsible for systems performance, capacity planning, training and

all related communications.

. Performed major migrations from AS/400-530 to AS/400-820. Migrated

from 820 to 830 (V5R1). Migrated 730 to 830 (V5R1).

. Implemented LPAR on AS/400 - 730 and AS/400 - 830. Each AS/400 having

three LPAR's.

. Implemented Vision Data Replication software on four AS/400's in

different locations.

. Implemented Help/Systems products on the production systems.

. Robot/Schedule.

. AS400 System Security issues

. Implemented the Perle 594e remote controllers using TCP over Twinax, a

total of five at various locations.

. Assisted in the planning, design and relocation of AS/400 systems to

the newly built Data Center.

AS/400 Systems Administrator, 1999 to 2001

Amarr Garage Doors, Inc., Winston-Salem, NC (Laid off January 2001)

. Direct responsibility for company wide data integrity, systems

support, data communication, security and all day-to-day computer

operations. The company user base consisted of 70. corporate users

and 200 field users. JD Edwards World A7.3 was the application.

. Supervised a staff of five teams members including two systems support

technicians, one AS/400 administrator, one Novell network

administrator and one technical coordinator.

. Responsible for computer operation budget.

. Managed and approved contracts with third party vendors including

Sprint, IBM, and MCI.

. Help Desk ticket problem resolution within the required SLA's

AS/400 System Administrator/Programmer, 1998 to 1999.

Ithaca Industries, Inc., Wilkesboro, NC (Company closed)

. All functions of AS/400 Tech Support and Operations.

. Managed NET security module.

Manager, Computer Operations 1993 to 1998

CMI Industries, Elkin, NC (Company Closed)

. Directly responsible for company wide data integrity, systems support,

data communications, security, backups and all day-to-day computer

operations. User base of 500 users.

. Supervised a staff of six team members including two PC support

technicians and four AS/400 computer operators.

. Administrator of two AS/400 systems running plant-tracking systems.

. Performed all OS400 upgrades including PTF installs.

Operator/Administrator, May 1993 to November 1993

Supermarket Information Systems, Winston-Salem, NC (Company moved)

. Responsible for day-to-day computer operations of the AS/400.

. Wrote and modified programs using RPG/400, CL and DDS.

. Monitored and provided troubleshooting for data entry and reporting.

. Provided assistance with end-user training.

. Disaster Recovery

Supervisior, AS/400 Operations, 1992 to 1993

Abitibi-Price, Inc., Roaring River, NC (Company moved IT operations to

Michigan)

. Responsible for day-to-day computer operations of the AS/400.

. Wrote and modified programs using RPG/400, CL and DDS.

. Monitored and provided troubleshooting for data entry and reporting.

. Provided assistance with end-user training.

Education

WILKES COMMUNITY COLLEGE, WILKESBORO, NC

Associate of Applied Science, Data Processing Technology

AS/400 courses via IBM.

Microsoft Office, Excel and PC Troubleshooting at WCC (2009)

Completed ITIL workshop (Information Technology Infrastructure

Library)

Networking class via Global Knowledge

REFERENCES AVAILABLE UPON REQUEST

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