Customer Service Supervisor
Resume:
Rhonda D. Mills
Opelika, AL ****1
334-***-**** abl6ak@r.postjobfree.com
OBJECTIVE Human Resource Employee Relations Specialist
EDUCATION BARRY UNIVERSITY, MIAMI, FLORIDA 33161
Bachelor of Professional Studies with a major in Human Resources (May 2000)
OPELIKA STATE TECHNICAL COLLEGE, OPELIKA, ALABAMA 36801
Attended one year, majoring in Data Processing (December 1979)
OPELIKA HIGH SCHOOL, OPELIKA, ALABAMA 36801
Completed senior term in mid year; Member of Spanish Club (May 1977)
SKILLS • Proficient in Microsoft Word, PowerPoint, Excel; 52 WPM
• Second Language: Spanish (2 years); Used frequently while employed in south Florida
• Leadership from work experience; Girl Scout Leader (20 years)
• Experience in manufacturing environment
ON THE JOB • Quattro Pro (2001)
TRAINING • Zenger Miller Leadership (1999)
• Fast Track Supervisor/Manager Orientation (1998)
• Cultural Diversity; Time Management; Are You a Potential Supervisor (1997)
• Total Quality Management (1993)
• Customer Service/Dealing with Difficult People (1989)
OTHER LICENSE • Deputy Clerk (2001) Palm Beach County Florida
OR CERTIFICATES • Security Clearance: Department of Defense (Secret) (1987)
PROFESSIONAL
EMPLOYMENT
09/04-Present
LEE COUNTY BOARD OF EDUCATION Hours per week: Varies
100 South 6th Street
Opelika, Alabama 36801 Salary: $72.00 per day
06/88-12/01
Substitute Teacher
Provide instruction, assign work to class, maintain classroom control and discipline, promote student
learning in absence of regular classroom teacher. (Contact Supervisors: Yes, Supervisor Names: Michelle
Rutherford 334-***-**** and Kathie Ledbetter 334-***-****)
PALM BEACH COUNTY CLERK OF CIRCUIT COURT Hours per week: 40-50
301 North Olive Avenue
West Palm Beach, Florida 36401 Salary: $37000.00 per year
Supervisor I
Perform personnel management functions, such as interviewing, selection, make recommendations for
10/89-09/93
fire/transfer/promotion/discipline. Assist in planning, organizing, and executing employee events.
Perform Culture Statement presentations to all Clerk’s staff. Monitor career pathing, and write/revise all
department procedures. Conduct performance evaluations and perform payroll. Use Quattro Pro to track
hours worked and absences of employees. Use MOS to monitor work flow and productivity of employees
to determine the need for additional staff and provide detailed information to the Clerk. Distribute
04/82-06/88
administrative orders, memoranda, amendments and policy procedural updates accordingly. Prepare and
process various weekly, monthly, and annual reports. Provide direction, guidance and assistance,
formal/practical training/cross-training. Make recommendations to management concerning new or
enhanced procedures. Communicate with and meet needs of internal and external customers. Prioritize,
coordinate and assign the activities of clerical staff. Prepare agendas and conduct/facilitate staff
meetings. Examine legal instruments submitted by individuals, partnerships, corporations, and/or others
that effect and/or evidence title to or interest in property. Liaison between Recording department and
Landata for legal descriptions not provided on deeds, mortgages and other documents pertaining to real
property. Analyze problems and determine solutions, conduct research in the Index/Abstract department
as needed. (Contact Supervisor: Yes, Supervisor Name: John Ditullio 561-***-****)
JUPITER PAWN INC. Hours per week: Varied
420 Indiantown Road
Jupiter, Florida 33458 Salary: $6.00 per hour
REFERENCES
Corporate Secretary
Sign stock certificates for stock being issued, make notation of stock transfer in ledger, sign outgoing checks
in the absence of the President, keep minutes of the meetings, process state sales tax monthly, and make
reservations for Pawnbroker conventions. (Contact Supervisor: Yes, Supervisor Name: David Mills (334)
703-0687)
HARRIS CORP GOVERNMENT SYSTEMS SECTOR Hours per week: 40
2400 Palm Bay Road
Palm Bay, FL 32905
MDSO DIVISION – Senior Computer Operator
Operate two VAX 11/780’s, one VAX 8530, two Harris 1200’s, and one Harris 800. Operate advanced
level of remote job processing, mini-computers, disc drives, tape drives, printers, plotters, cathode ray
terminals, and other peripheral devices. Assist in providing technical guidance and training of less
experienced computer operators. Assist system users with V-Calc, Word Marc word processor, and other
problems they may have. Monitor systems performance, logging and other activities. Edit computer files,
identify system malfunctions and initiate corrective action. Perform and assist system programmers in
programming and debugging of software. Perform backup on all systems and restore lost files.
GOVERNMENT AEROSPACE SYSTEMS DIVISION & MDSO DIVISION – Project Coordinator
Input raw data into Manufacturing Control System via Beehive terminal and with ESDSHAD software for
conversion to barcode shop orders. Experience with Harris 800 system including Barcode, Muse, Info, and
V-Calc. Process manufacturing and engineering change orders, release shop orders and assembly method
sheets to assembly floor. Experience with ESDPDC and TSO software programs. Control master shop
orders and assembly method sheets. Interface with programmers and system analysts on problems and
enhancements to Barcode program and M.C.S. and operate Barcode and Centronics printers. Train new
employees; supervised two employees.
GOVERNMENT INFO & COMMUNICATIONS SYSTEMS DIVISION – Sr. Data Control Clerk
Key punch on IBM #29, #129, and Sperry Univac #1810 system. Prepare and key punch information
pertaining to 800 series runs. Write up Data Base and 800 series work orders. Prepare and punch card
decks for RJE-H565; operate RJE-H565. Transmit Data Base information to Omaha, Nebraska (Harris) on
RJE-H565. Separate computer runs for distribution.
Gary Fuller Mayor, City of Opelika 334-***-****
Don Keirn 416 Cypress Ln, Palm Springs, FL 561-***-****
Jason Bryan P.O. Box 91, Cusseta, AL 334-***-****
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