Manager Technician

M a r io Gutie r rez H o me: 917-***-****

***** ** ** * * Cou r t, M i ramar, F L 33027

n ycj r@hot ma i l.com

- I T Network Specialist –

Certified professional with expertise in configuring, programming and debugging computer networks.

Highly skilled, results driven, motivated Network and Computer Support Technician with ten years of experience in

System Administration, Operating System Installation, Virus Removal, Upgrades, Networking, Computer and Network

Maintenance and troubleshooting along with strong administrative skills.

Professional Experience

Freelance Work, Miramar, Florida 2009 – Present

PC Specialist / Onsite Support Technician /Web Commerce

Working for myself as PC Specialist, Remote and Onsite Level II Support Technician. I also

started BasementFallout.com, an Online Tee Shirt company.

Key Contributions:

Support end users with computer, network systems and peripheral devices.

Install, configure and maintain back end and front end systems, as well as LAN and

WAN connection onsite and remote site.

Performed diagnostic testing on PC equipment and peripherals are up and running at all

times.

Expertly installed, configured, monitored and troubleshot PC's and related hardware.

Oversaw the investigation and resolution of hardware and software issues both remotely

and onsite.

Identified and removed computer viruses and provided major repairs.

Designed Tee Shirt Logos, Website Logos and Website

Infinite Volume LLC, Miami, Florida 2008 – 2009

IT Support Specialist / Campaign Manager

Recruited for a one year project to maintain remote servers and upload campaigns for

deployment. Maintain and establish programs on remote servers. Oversee remote servers to

identify and evaluate that all critical systems were up and running.

Key Contributions:

Setup and Test Email Campaign Deployment.

Provided Level II Tech Support internally and remotely

Worked with Project team to keep daily activities running smoothly, remotely and at the

o ffice.

Magnum Direct LLC, Miami, Florida 2004 – 2008

IT Support Specialist / Campaign Manager / Business Development Manager

Recruited to upload data, clean, maintain and establish programs on remote servers. Oversee

remote servers to identify and evaluate that all critical systems were up and running. Promoted

to Campaign Manager with responsibilities of IT Manager. Supervised daily activities of

Company’s Remote Network.

As a Campaign Manager I setup and tested deployment before and after they were deployed. I

also collaborated with internal programmer and helped design and implement procedures that

helped raise campaign deployment productivity. Performed in depth testing to make sure all

possibilities of failure were minimized to zero.

As Business Development Manager I started and maintained daily communications with

Affiliate Managers from over 15 Online Companies and Negotiated payouts.

Key Contributions:

Prepared daily Email Campaigns for deployment, creatives using Photoshop and

monitored deployments with programmers and Network Admin.

Provided Level II Tech Support internally and remotely, troubleshooting and diagnosing

hardware and software problems, including desktop, laptop, WAN, LAN, and remote

systems.

Performed wiring and daily maintenance of internal computer systems and remote

servers.

Monitored and troubleshot LAN, installed and configured routers and switches.

Instrumental in developing and raising Campaign Productivity which allowed most of the

company to go home at a decent hour.

Worked with Project team to keep daily activities running smoothly, remotely and at the

office.

TECHNICAL SKILLS

Software and Technologies:

A dobe Photoshop, Adobe Illustrator, Adobe Acrobat, MS Word, Access, Excel, PowerPoint, MS

F rontPage, Outlook

Languages:

HTML; Familiar with: C/C++

Other:

Overall LEVEL II Support,

LAN/WAN Networks; Corporate Email;

Internet / I ntranet Operations; Program Analyst

E ducation And Credentals

Bachelor of Science Degree in Computer Science

• C ITY U NIVERSITY O F N Y – C OLLEGE O F S TATEN I SLAND – S taten Island, New York

Associate of Applied Science Degree in Computer Technology

• C ITY U NIVERSITY O F N Y – C OLLEGE O F S TATEN I SLAND – S taten Island, New York

Associate of Applied Science Degree in Computer Programming

• C ITY U NIVERSITY O F N Y – C OLLEGE O F S TATEN I SLAND – S taten Island, New York

Comptia A+ Certified Service Technician

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