Technician Manager

Barrington Edman, Jr.

Mobile Phone: 954-***-****

Secondary Phone:

E-mail: ************@*******.***

OBJECTIVE

I am looking for a part-time/ full time position as a Network Administrator in a small or large business

environment.

I am dependable, hardworking and flexible for any hours, nights and weekends included.

WORK EXPERIENCE

Evaluator / Field Technician

April 2008 - present

Ecocomp Enterprises South Florida, FL

I did daily onsite evaluations of field technicians from Homestead to Jupiter, Fl.

I met technicians onsite, evaluated work. I did inventory check, tool check and uniform check. Uploaded

pictures of tech and evaluation excel sheet to online forum. I gave technicians onsite tech support for

difficult jobs. Looked for and corrected any weaknesses technician had. Daily report of technician

performance was given to technician immediate supervisor via online forum.

Field Supervisor/ Trainer

January 2006 - April 2007

Ecocomp Enterprises Atlanta, GA

Internet Services

Supervisor for 30 technicians in the Atlanta, GA area.

Setup office in Atlanta, hired technicians, office staff and area manager. I did daily schedule, ordered

inventory and tracked technicians on their jobs. Assisted technicians trouble shooting jobs over phone.

Ordered inventory once a week, did daily schedule for technicians. Conducted meeting once a week,

assisted AT&T Help Desk with customer complaints about technicians and resolved issues. Reviewed

technician’s notes on every job and penalized on discrepancies.

Regional Manager

January 2002 - June 2005

Ecocomp Enterprises South Florida, FL

Internet Services

Supervisor for 100+ technicians as a sub-contractor for Bellsouth/ AT&T DSL services. I covered south

Florida region from Homestead to Vero Beach, Fl. also including Jacksonville, Fl. & Atlanta, GA.

Hired, trained and managed technicians in above mentioned cities. Assisted technicians trouble shooting

jobs over phone. Ordered inventory once a week, did daily schedule for technicians. Conducted meeting

once a week, assisted AT&T Help Desk with customer complaints about technicians and resolved issues.

Reviewed technician’s notes on every job and penalized on discrepancies. I worked closely with AT&T

regional managers with issues on the field. I supervised local area managers to assist technicians with

difficult jobs.

Computer Hardware Troubleshooting, Hiring and Training Personnel, Network Troubleshooting, Customer

Relationship Management, Office Management, Inventory, Microsoft Windows Server 2003 Network,

Microsoft Outlook, Microsoft Office Excel, Microsoft Access,

EDUCATION

South Broward High School 1989 – 1993 Hollywood, FL

Graduated 2.9 GPA

Broward Community College 1994 - 1995 Hollywood, FL

Some College Coursework Completed. I majored in Accounting and Business Management, Computer

Science Education.

SKILLS

Microsoft Internet Explorer Expert

Microsoft Outlook Expert

Microsoft Windows Server 2003 Network Expert

Network Administration Expert

Computer Hardware Installation Expert

Computer Software Installation Expert

Apple Macintosh Intermediate

MICROSOFT WORD Expert

Microsoft Office Excel Expert

Microsoft Access Expert

Networking and Internet Protocol Suite (TCP/IP) Expert

Customer Relationship Management Expert

Inventory Expert

Field Training Officer Expert

File Transfer Protocol Expert

Loss Prevention Expert

LEADERSHIP QUALITIES Expert

LANGUAGES

English Fluent

Spanish Beginner

MORE INFORMATION AVAILABLE ON REQUEST

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