Project Manager Management
Resume:
NANCY L. ALEXANDER, PMP Garner, NC ***** H (***)
******@*****.***
SUMMARY OF QUALIFICATIONS
. Technical Project Manager
. Manage full life cycle projects from conception, design, training,
support, to client acceptance
. Strong analysis, design and development skills
. Effectively communicate technical information to non-technical
audiences
. 10+ years Network Management expertise
PROFESSIONAL EXPERIENCE
Sphere Technical Resources, Raleigh, NC
Sapphire Technologies, Durham, NC
IT Project Manager (BB&T contractor)
5/2008-12/2008, 2/2010-present
. Direct leadership of cross functional enterprise wide software and
hardware infrastructure projects, varied in technology and scope (AIX,
Red Hat, Windows, Sun), requiring in-depth analysis, documented
requirements, and planning that produce efficient banking solutions.
. Negotiate with IT team members and clients from the varied Lines of
Business (LOB) to define project scope, objectives, roles and
responsibilities, identify key milestones, dependencies, risks and
develop timelines that provide an endorsed process and schedule for
project completion.
. Manage projects in MS Project and Changepoint IT Portfolio Management,
identify resources, assign tasks and responsibilities, oversee user
testing and acceptance, document and hold weekly status meetings and
closeout meetings to ensure client approved project success.
. Focus proactively on issues impacting team members, escalate issues,
work with stakeholders and vendors to resolve issues, and implement
change management as needed maintaining the project timeline.
While seeking employment
9/2007-5/2008, 1/2009-2/2010
. Attended Project Management webinars and career events
. Part Time Caregiver for an elderly man with Alzheimer's
. Volunteered at West View Elementary School
. Provided computer support for clients with home businesses
Alphanumeric Systems Inc., Raleigh, NC
Project Manager/Solution Architect
10/2006-8/2007
. Assessed client business objectives and worked with vendors to analyze
software and hardware solutions, developed scope, budgets, schedules,
and presented the advantages and disadvantages of each solution to
clients that enabled them to make informed business decisions.
. Generated NC and SC state RFP responses, project plans and proposals,
and work orders that included constraints and risks, project overview,
scope statement, work breakdown structure, budget estimates and
schedules that resulted in efficient networking solutions.
. Determined resources, assigned tasks and deadlines, and implemented
change management on projects that ranged in complexity as VOIP,
Citrix, and VMWare installations/upgrades, and infrastructure
redesigns and conversions that resulted in client approved successful
projects.
. Developed project documentation templates with the project team using
MS Project, Word and Excel for importing into ConnectWise Professional
Services Automation (PSA) that resulted in standardized documentation
and a more defined project methodology process.
NANCY L. ALEXANDER, PMP
Garner, NC 27529 H 919-***-****
C 919-***-**** ******@*****.***
Ciber, Raleigh, NC
Department of Health and Human Services (DHHS Contractor)
Project Manager/LAN Administrator
5/1995-10/2006
. Managed IT teams while implementing statewide, agency-wide and
interagency projects as Data Center moves, database application
development, network installations, software and hardware integrations
and/or upgrades, that enabled agencies to provide quality services to
its' residents.
. Created project documentation with MS Office, MS Project and Visio,
defined scope and objectives, project plan, schedules, budgets, risks
and quality requirements and communicated updates to
stakeholders/sponsors and held closeout meetings that resulted in
approved projects.
. Developed and implemented a test lab, test plans, and testing for
project phases creating proven repeatable documented processes and
trained LAN Administrators in performing the procedures that enabled
them to effectively manage their networks with standardized processes.
. Collaborated with clients, technical teams, management, and vendors to
assess and determine hardware/software requirements and resources that
resulted in the development of project charters quotes, product
procurement and securing resources.
. Provided support for state networks and LAN administrators through the
Vantive, PeopleSoft, and IWise Help Desk systems, logging issue and
support details that resulted in a comprehensive history and solutions
for future issues.
. On-site LAN Administrator for the Office of Rural Health; managed
servers (Netware, Windows, SQL), switches, workstations, printers,
created user documentation, and assisted in developing disaster
recovery plans that ensured high-availability efficient networks.
Chemical Waste Management, Kettleman City, CA
Senior Systems Administrator
9/1990-3/1995
. Provided network support for all areas of a Hazardous Waste Site that
included a Netware 3.11 Token Ring LAN, an IBM AS400, AT&T System 75
phone system, and MDI Security System that facilitated the testing,
disposal and transportation of hazardous waste.
. Assessed, recommended, generated budgets, and implemented the hardware
and software that met the unique needs and requirements of a multi-
site hazardous waste environment.
. Generated AS400 queries and reports, maintained software database, and
created site wide schematic of phone cabling layout from closet to
phone jack that provided needed information for future equipment
maintenance and upgrades.
Computerized Lodging Systems, Long Beach, CA
Educational Services Representative
3/1988-9/1990
. Implemented Property Management Software throughout the U.S. and
Canada at opening and conversion hotels and spas, and trained hotel
management and staff on specific department modules that provided an
efficient method of managing hotel departments and services to guests.
. Provided procedural and technical trouble shooting assistance as the
product went "live" that enabled a smooth transition to the new
software system.
EDUCATION
University of California, Santa Cruz - Bachelor of Arts, American Studies
CERTIFICATIONS
Project Management Professional (PMP)
Netware Certified Network Engineer 3.x - 6.x
PROFESSIONAL ASSOCIATIONS
Project Management Institute
Toastmasters International
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