Manager Training

MELANIE A. MATHEIS

**** ******** *****, *****, **** 44134

440-***-**** (O) ● 440-***-**** (H) ● 440-***-**** (M)

*********@*********.***

Overview

Accomplished senior human resource professional with broad experience, encompassing organizational

development, HR management, training & development, performance management, teambuilding & coaching.

MASCO RETAIL CABINET GROUP; Middlefield, Ohio 2008 - Present

Managed the educational & developmental programs for MRCG Manufacturing sector managers & supervisors

(350+) for Production, Quality Control, Engineering & Environmental Services departments located in five plants.

Manager, Human Resource Development

• Developed & implemented learning strategy that resulted in maximizing the human capital of the

manufacturing organization.

• Implemented organization-wide performance management system that shifted the focus of manufacturing on

objectives & competencies. Completion of performance documentation increased 80% over prior year.

• Increased productivity, improved quality & reduced employee relations issues for three production teams with

coaching sessions using DiSC style assessment & Situational Leadership training. Improved effectiveness of

select managers by providing individualized coaching based on behavioral & style assessments.

• Enhanced leadership capabilities of mid- & entry-level supervisors & managers through development &

implementation of monthly educational sessions. Topics included personal performance, manager

effectiveness, personal effectiveness, conflict styles, Situational Leadership II, delegation, communication,

motivation, teambuilding, policies & other basic management skills.

NATIONAL CITY CORPORATION; Cleveland, Ohio 1997 - 2008

Progressive career in learning, organizational development & on-boarding. Recognized for contributions &

promoted into other roles based on capabilities.

Senior Leadership Consultant - Corporate Learning & Development, Vice President (2008)

• Facilitated development of eLearning courses through project management & course design. Advisor role

with internal customers & external eLearning vendor.

• Revitalized teams using the DiSC assessment & profiles to conduct teambuilding & coaching sessions with

client groups.

• Revived corporate on-boarding process to include corporate manager’s toolkit providing managers with

forms, processes & procedures to on-board new employees following orientation. Created pre-boarding

program to welcome new hires prior to their first day. Guided curriculum design & provided project

management for departmental orientation programs. Supported pilot programs & evaluation reports.

Senior Leadership Consultant - Talent Acquisition, Vice President (2005 - 2008)

• Fortified effectiveness of talent management staff by creating & managing university-style training for all

recruiters & support staff within the Talent Strategy department. The training combined self-paced online

learning & instructor-led lab.

• Transformed departmental performance rating & merit increase system through creation of roundtable

sessions with managers to vet talent.

Curriculum & Instructor Development - National City Institute, Vice President (2003 - 2005)

• Reengineered corporate orientation program, expediting corporate learning & engagement. Remodeled &

customized on-boarding program for multiple acquisitions.

• Led training staff of 14 full- & part-time instructors in 6 states. Reduced staffing & travel costs by creating

part-time instructor positions for more remote locations.

• Renewed corporate commitment to diversity through revision & facilitation of corporate pilot program.

Senior Leadership Consultant - Performance Management, Vice President (2001 - 2003)

• Partnered on talent planning & succession planning for organization. Created reports & information from

Access database. Conducted talent roundtable sessions to vet high performers. Designed performance &

talent training for HR consultants to deliver to their clients.

MELANIE A. MATHEIS Page 2

• Built programs & processes for corporate talent roundtable discussions, guided distribution administration,

and all corporate performance documents & brochures.

Training & Development Manager - Assistant, Vice President (1998 - 2001)

• Constructed & managed Training & Development department to provide programs & guidance in leadership

& employee development for Consumer Loan division. Developed programs including basic & intermediate

PC skills, mainframe systems training & leadership development.

North Coast Training Manager - Retail Sales, Banking Officer (1997 - 1998)

• Promoted to Manager to oversee the North Coast Sales & Development Training Group (Cleveland area).

Managed sales training & teller training teams.

Senior Training Specialist - Retail Sales (1997)

• Train Omega sale training program – ASRB (Achieving Success in Retail Banking). Two-day sales & sales-

coaching training for branch management staff. Videotaped role-play scenarios & provided feedback on

coaching skills.

THE CAPSTONE GROUP; Cleveland, Ohio 1996

Consultant with privately owned training & consulting group.

Consultant

• Created & delivered Management Development & Supervisory Skills Development programs for several local

companies.

• Wrote curriculum for Summit County Social Services training.

NATIONAL ASSOCIATION OF COLLEGE STORES, INC.; Oberlin, Ohio 1990 - 1996

Creation & leadership of Human Resource department for national trade association & subsidiary with combined

staff of 300+.

Director of Human Resources

• Built & managed all functions including benefits, policies, salary administration, recruitment, records

administration, HRIS systems, Employee Assistance Program, employee relations & legal issues. Developed

performance review systems. Provided consultative work with individual managers to advise on employee &

leadership issues.

• Originated & conducted team building programs, including assessments, 1:1 & group sessions. Provided

coaching to departmental managers & staff on self-directed work teams. Designed & conducted departmental

retreats on- or off-site to build teams & resolve conflicts.

• Researched & wrote programs in sexual harassment awareness & general management skills (either

individually or in small groups). Presented harassment training at national conference.

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EDUCATION Cleveland State University

Master of Arts, Postsecondary Education, Human Resource Development

Baldwin-Wallace College

Bachelor of Arts, Psychology

CERTIFICATIONS Lominger - Voices 360 tool; Leadership Architect; Interview Architect

DDI – Targeted Selection

ASSESSMENT TOOLS DiSC; SHL 360; Thomas-Kilman Conflict Mode Instrument

SOFTWARE/PROGRAMS Microsoft Office 2007 (Excel, Word, Outlook, PowerPoint, Access); Microsoft

SharePoint; Cisco WebEx; SumTotal LMS; Oracle PeopleSoft;

Kenexa BrassRing

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