Project Manager Human Resources

Catherine Martin

*** *** ***** ******

Brooklyn, New York 11220

E-Mail: ******************@*******.***

Phone: 718-***-****

SUMMARY

Experienced operations consultant for Corporate Services providing

customer support globally.

Track record for implementing operational efficiencies and process

improvement. Highly focused in policy compliance, problem-solving and best

practices. Strong organizational, communication and relationship

skills. Areas of expertise include:

Administration Human Resource Operations Database Management

Multi-tasking

Leadership Problem-Solving

Project Support Procurement

PROFESSIONAL EXPERIENCE

Merrill Lynch & Co., New York, NY (Bank of America)

Assistant Vice President/Operations Consultant (1990-2010)

Business Information/Enterprise Services

. Supported Project Manager for globalization processes and

associated ad-hoc projects.

. Initial contact for communicating purchasing policies and

procedures for management consultation.

. Managed the daily activities and ad-hoc projects for team

interaction associated with procurement, ordering, approving,

allocating and reconciling payments totaling $2million annually.

. Managed unit in the absence of manager and served as buyer

liaison for management support.

. Transitioned to electronic publication process to expand support

firm-wide.

. Participated in RFP to award subscription contract to qualified

agency.

. Provided reports to Business Managers for expense analysis.

. Developed enhancements to current Access system and policy for website

posting.

. Conducted audits of Access system for quality control and database

management.

. Interacted with publishers for cost savings and captured metrics

for subscription commodity.

. Tracked sources and trends in readership for efficient order

procurement.

. Performed cost-cutting initiative projects and benchmarking.

. Hosted Ariba Webex training sessions and provided one-on-one

training on a continuous basis.

. Established objectives and conducted performance management for

assistant.

Administrative Assistant to Director (1985-1990)

. Handled all Human Resource related issues for department to

include payroll, overtime, benefits, procedures and policy

compliance. All matters handled with strict confidentiality.

. Managed team calendar, travel, and expense reporting.

. Assisted CEO, President and COO in the absence of administrative

personnel.

. Performed ad-hoc projects as assigned by Director.

Human Resources/Team Leader (1981-1985)

. Managed new hire process and orientation for domestic branch

offices..

. Resolved Employee Relations issues ensuring compliance within

Guidelines for Business Conduct.

Human Resources/Team Leader (1981-1985) cont'd.

. Prepared new hire packages, provided orientation, and worked with

Security in relation to fingerprint results and investigation.

. Performed reference checks and employment verification for all new

hires..

. Recruited and trained new hire processing team of six to include

provision of coding instructions, writing job descriptions,

developing skills, cross-training and ensured compliance with company

policies.

. Assisted Senior Recruiters with requisition report management.

. Developed and implemented Procedures Manual for team.

EDUCATION

Borough of Manhattan Community College, Business Administration

College of Staten Island, Psychology

Fontbonne Hall Academy

ADDITIONAL INFORMATION

Six Sigma Power Solve

AMA - American Management Association program.

MLU Leadership, Career Empowerment, Technical and Management Essentials

courses.

Proficient in Microsoft Office, Ariba, Concur, Paymentnet.

Excellent interpersonal, leadership, analytical and communication skills.

Detail-oriented.

Contact this candidate