Customer Service Manager
Resume:
William L. Ramirez
Lewiston, ME 0420
Phone 207-***-****
Email@ ********@***.***
Mission Develop bottom line contributions and profitability
enhancements in a safe working environment
Professional Department of Labor
Experience Augusta, ME
Reemployment Specialist
2010
Developed and ran workshops to connect the unemployed to job
search resources and other community resources
Worked one on one, as needed, to assist with special needs or
training
Cates & Associates @ Procter & Gamble Auburn,
ME
Site Manager
2005-2009
Led and directed first successful vendor managed operation
for Cates and P&G
Created structure and training and development systems for
the operation of raw material manufacturing process
Progressive step improvements in safety, product quality,
on-time delivery, production efficiency, maintenance measures
and quality system compliance
Expanded operation to add new departments to Cates'
management in 2008
Freudenberg-NOK
Bristol, NH
Business Group Leader
2004-2005
Successfully managed three business units in a Lean
Manufacturing environment
Passed quality system certifications and audits in all areas
Directed staffing, scheduling, production, inventory
management, purchasing and maintenance
Implemented new scheduling systems in two areas
Nordica USA
West Lebanon, NH
Assistant Warehouse Manager
2003-2004
Led the assimilation of the newly acquired division of
Tecnica USA into the parent company through a focus on
inventory transition and management, shipping and receiving,
and customer service.
Nordica accounted for 60 % of the business moving through our
location.
Only division of four to meet 2004 bonus measures.
Qualex, Incorporated
East Hartford, CT
Shift Manager
1999-2000
Overnight photofinishing subsidiary of Eastman Kodak
Implemented scheduling tool for efficiency and cost reduction
Managed three critical production departments
Team leader for waste reduction and scheduling initiatives
Pioneer Plastics
Auburn, ME
Pionite Production Manager
1998-1999
Manufacturer of high-pressure laminates. $187 Million in
1998 sales
Managed five departments, $11,000,000 operating budget
Implemented strategic plan to operate efficiently during 1999
equipment shutdown
Implemented long-range continuous improvement and training
programs
Safety initiatives contributed to positive performance
against 1997
Ongoing programs for scheduling enhancements, production
efficiency, customer service and shipment performance, and
inventory management
Procter & Gamble/ Tambrands
Claremont, NH
Production Superintendent
1988-1998
Manufacturer of feminine hygiene products. Fortune 50
company
Company leader in quality, productivity, and efficiency
Managed facility production scheduling, and schedule
attainment
Certified facilitator for various Quality Action improvement
teams
Personnel administration and development, including hiring
new employees, and supervisor recruitment and development
Project Engineering, including equipment installation and
ramp-up
C. H. Dexter
Windsor Locks, CT
Equipment Reliability Engineer/Environmental Engineering
Technologist/Quality Assurance Technician
1979-1988
Manufacturer of specialty non-woven papers. Fortune 500
company
Managed mill-wide preventive/predictive maintenance programs
Project Engineering on waste control systems
Developed finished goods audit programs and training
Education 1987 Western New England College
Springfield, MA
Bachelor of Science- Mechanical Engineering
Community Board of Directors- United Way of Sullivan County 1990-1998
Activities Board of Directors- Greater Claremont Chamber of Commerce
1992-1997
Good Shepherd Food Bank- volunteer -2010
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