Project Manager Customer Service

MARIKA CURIALE

OLD HICKORY, TN

******.*******@*****.***

619-***-**** (CELL)

SUMMARY

I work with Project Management Offices to impact project strategy, control and risk by maximizing Milestone

hit rate and minimizing risks of delays, budget and scope creeping.

Core competencies include:

• Account Management & Business • B usiness Analysis

Development

• G lobal Program Design, Development, & • Portfolio/Program/Project Leadership &

Rollout M anagement

• B usiness & IT Process Re-Design • B usiness Process Management

• I nformation Technology Strategies & • IT Governance & Organizational Design

ITIL

• Strategic Business Planning

EDUCATION

Mechanical Engineering, Bachelor of Science September 1995 - May 1999

Universita’ La Sapienza, Rome, Italy

GPA 110 cum laude/110

NCC in Business Analysis and Systems Design February 2005 - May 2006

Computeach International, Dudley, UK

EXPERIENCE

Volunteer for London Array Project March 2010 – May 2010

Assisted coordination of activities for the 2 billion Euros project to build the largest off shore wind farm of the

world. Located 20 miles west of the Thames estuary, this wind farm will provide over 10% of the UK energetic

needs. Project Budget 2 billion Euros.

Completing PMP and Six Sigma Green Belt certifications January 2009 – March 2010

Project Manager October 2009 – January 2010

Crescent for HOAG Hospital, Newport Beach, CA - Contract

Implementation of Eclipsys 5.0 for the largest hospital in Southern California to implement HIPPA and PHI

regulations updates. Coordinated several third party vendors running parallel implementation of Pharmacy

modules and components.

Achievements: Installation and test with downtown rate of less than 2% during installation and test within

HIPPA regulations environment.

Project Manager July 2009 – September 2009

TEK Systems for ACS, Nashville, TN - Contract

Deployment of new web based benefits systems working off an Oracle database to replace 35 legacy systems

mainframe based. Project Budget $ 20 million.

Achievements: Successfully designed a predictive workplan in MS Project for an Agile/Extreme Programming

environment. Thanks to redesign of workplan, team was able to deliver 150 interfaces on time recovering a 4

weeks delay on original schedule.

Project Director May 2009 – July 2009

Mars Petcare, Franklin, TN – Contract

OPM3 Assessment based on CMMI appraisal. Post merger ERP Implementation to combine five ERP systems

into one. Project Budget $8 million

Achievements: Implemented Project Management methodology based on PMBOK process and best practices.

Reduced cost and time of project monitoring and controlling by 13.2% by consolidating work plans. Designed

two hours training course on PMBOK and PMI best practices and successfully trained 25 Business Leads.

Junior Project Manager February 2009 – April 2009

Affiliated Computer Services, Nashville, TN - Contract

Large project undertake for the State of Tennessee, Bureau of TENNcare for ACS to assume daily operations,

data management, and ongoing systems modifications for the TCMIS, used by the state for the management of

its Medicaid program. Project Budget $ 156 million

Achievements: Reduced reporting time by 81.2% by adopting EPM monitoring of State resources. Mentored

and trained 2 Analyst. Reduced schedule impact by implementing resource input control in EPM system.

Supported CMMI and COTS projects.

Project Manager June 2008 – January 2009

Hospital Corporation of America, Nashville, TN - Permanent

Corporate certification of 3rd party vendor applications for Cloverleaf and Meditech. Roll out of EMR system

called “Portal”: a web based application allowing medical personnel to manage encounters electronically from

intake to discharge including all the reports. Project Budget over $ 15 million.

Achievements: Improved certification process by identifying and smoothing hidden bottlenecks in the process

thus cutting turnaround time and delivering 9.7% more certifications a month. Improved project risks and issue

visibility by analyzing schedule and scope and consolidating scattered plans into an organized program.

SDLC Project Lead September 2007 – February 2008

Synapsis srl, Rome, Italy - Contract

Analysis and custom design of IT system for small business in fast expansion which had previously used the

“paper trail” management.

Achievements: Analyzed and designed workflow for IT system. When deployed, automated system cut

management time by 78.2%

Project Manager November 2006 – September 2007

Bowne, Seattle, WA - Permanent

High volume of print and electronic marketing project for Holland America Cruise Line.

Achievements: By establishing excellent relationship across the departments of IT, Creative and Print reduced

project turn around by 3.9% and increased revenue of 7.2%.

Mother Full Time November 2005 – November 2006

Technical Business Analyst July 2004 – November 2005

Convergys, Newcastle upon Tyne, United Kingdom - Permanent

Managed Tier 1 technical support calls. Logged faults into Remedy. Hosted and simultaneously translated

conference calls between Italian customers and US Engineers. Performed analysis of workflow. Designed new

workflow and customer satisfaction by 15%.

Project Manager September 2002 – July 2004

Comdata srl, Rome, Italy- Permanent

In charge of procurement, design and installation of corporate Network Infrastructure. Performed physical and

logical analysis of network layout. Wrote specs for first layout. Tested network functionality. Trained end-users

on network functionality. Increased productivity by 42 %.

Customer Service SME June 2000 – August 2002

IBM, Glasgow, Scotland (UK) - Permanent

Managed Team shift/PTO/meeting schedule. Assisted Team Leader monitoring team performance thru statistics.

Provided technical support for IBM OEM line. Assisted internal and external customers with general enquire.

Certifications

PMP

(exam date 08/11/2010)

Six Sigma Green Belt

Stanford Certified Project Manager (currently enrolled)

Skills

Microsoft:

Office suite, MS Project and Project server 2007 and downgrades, One Note, SharePoint

Adobe:

Dreamweaver

Flash

Fireworks

Other:

Clarity

Remedy

Cloverleaf

Languages and Protocols:

HTML

JSP

Java Script

TCP/IP

Methodologies:

Agile

Six Sigma

PMBook

Event Chain

Languages

Italian – 1st language

Chinese - Beginner

Portuguese – Fluent

Serbian - Intermediate

Contact this candidate