Manager Service

Brandon Rhodes

***** ******** ****

*********@*****.***

Windermere, FL 34786

(407) 920-

1721

OBJECTIVE

To obtain a position that will effectively utilize my leadership skills

while contributing to the development of staff members and fostering an

inclusive work environment.

EDUCATION

University of Tampa

Jan 2000-May

2002

The Pennsylvania State University (World School) Dec 2008-Jun 2012

(Seeking degree in Bachelor of Science- Business Administration)

CAREER EXPERIENCE

Walt Disney World Resort -Lake Buena Vista, FL

Guest Relations Guest Service Manager- Magic Kingdom Park

Mar 2009- current

. Oversee the daily operation of Magic Kingdom Guest Relations and leading

a team of 100 Cast Members.

. Monitor and ensure appropriate adjustments of daily labor based on

attendance forecast budgets.

. Proficient use of Workbrain Time Recording program to ensure proper pay

to area Cast Members.

. Communicate Advisory & Assurance errors via SharePoint reports to

leadership peers. Ensure timely follow up of coaching.

Operations Learning & Development Facilitator - Walt Disney World

Apr 2008- Mar 2009

. Facilitation of 150 interactive sessions for revised Disney Guest Service

Guidelines (Disney Service Basics).

. Served as consultant partner while integrating Basics content within

Disney's Blizzard Beach Water Park, Disney's Typhoon Lagoon Water Park,

and Disney's Hollywood Studios Theme Park local orientations.

. Development and facilitation of property-wide training re-design for the

Merchandise line of business.

DisneyQuest Operations Guest Service Manager-Downtown Disney

Mar 2007-Mar 2009

. Leading the day-to-day operation of DisneyQuest Interactive Theme Park

(including Custodial and Attractions).

. Focus on creating an environment that encourages Cast Members to show

ownership and accountability.

. Supervise an eight member training team. Provide communication and

training for operational changes.

. Directed diversity awareness within DisneyQuest. Created monthly

diversity communication for Cast Members.

Traditions Assistant Facilitator - Disney University

Sept 2006-Sept 2007

. One-year "Cross-Utilization" position facilitating Traditions orientation

program for all new Cast Members.

. Introducing our Disney Heritage and Values to new Cast Members of The

Walt Disney Company during an interactive eight hour class.

. Facilitation of The Walt Disney Company Standards of Business Conduct and

employee policies for Cast Members.

DisneyQuest Attractions Host/Trainer -Downtown Disney Dec 2004- Sept

2006

. Ensure the safe operation eight different attractions while providing a

memorable Guest experience.

. Train Cast Members on all DisneyQuest attractions. Mentor new Cast

Members about the importance of attraction safety and Disney's level of

Guest service.

Museum of Science and Industry Foundation-Tampa, FL

Box Office Ticketing Supervisor

Mar 2002- Nov 2004

. Leading a team of approximately 15 cashiers while providing efficient

Guest service.

. Oversee operations by resolving guest situations, verifying daily revenue

and resolving daily deposit discrepancies.

. Coach and provide feedback to employees regarding performance and

accountability issues.

The Disney Store, Inc.

Retail Sales Cast Member - Southlake Mall; Morrow, GA (Seasonal)

Jul 1999 - Aug 2001

. Sharing Disney product knowledge to store guests, handling cash

transactions and inventory.

PHILANTHROPY

Give Kids the World - Kissimmee, FL

Feb 2005 - Present

Disney Hand Ride-A-Thon, Children's Miracle Network- Lake Buena Vista, FL

Nov 2005

Second Harvest Food Bank; Heart of Florida United Way - Orlando, FL

Aug 2006

Mentor/Tutor; Gorrie Elementary School - Tampa, FL

Jan 2000- Feb 2003

Work Accolades

Partners in Excellence Lifetime Achievement Award- Walt Disney World Resort

May 2009

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