Project Manager Management
Resume:
Joseph M. Tortorella
Seattle, WA 98103
Home: 508-***-**** ***@*********.***
CAREER SUMMARY
Sr. Professional Services Consultant with over 20 years of proven and
progressive experience. Provide value-based business transformation
through successful Change Management and auditing of business practices.
Passionate about making customers successful (through effective use of
technology); deliver complex, multi-dimensional project plans for ERP
Implementations. Extensive technical experience derived from multiple
scale/market implementations. Problem solver focused on improving business
processes by deploying "Best Practices"; increasing productivity and
efficiency. Strong working knowledge of PMLC (Project Management Life
Cycle) and SDLC (Software Development Life Cycle).
Process IT Design & Implementation Business Focused, Client Focused
Change Management Results Driven, Detailed Oriented
Cross Functional Team Facilitator Process re-Engineering
Leadership Temperament Quality Assurance - SOP
Instructor, Mentor & Coach Professional Services Consultant -
Effective Decision Maker Analyst
Demonstrates a Global perspective
CAREER ACCOMPLISHMENTS
Manage customers through Methodically brought several
implementation and continue to work companies from manual inventory
with them on an account team that control, accounting and POS to full
includes Account Executive. automation.
Systematically Implemented large Successfully Implemented new pricing
multi-location/multi-state ERP structure that increased clients
solution while running dual systems. bottom line by 6 points. No loss of
Successfully ran both systems with sales, customers' custom pricing
no down time to client; no lose to protected.
productivity, zero impact to Successfully reduced inventory by
customers and customer service. 20% but increased fill-rate by 5%.
Effective at building relationships Repeatedly implemented system after
and managing priorities, system within budget and on time.
tasks/schedules, all while Successful Team Lead - manage teams
supporting customers with the of 6 to 50 members, including
highest level of professionalism. on-shore and off-shore resources.
PROFESSIONAL EXPERIENCE
TECTURA, (Ann Arbor, MI) Seattle, WA 2008 - 2010
Senior Project Manager / Project Lead
As Project Manager working with Microsoft Dynamics NAV, responsible for
ensuring that all aspects of the project are planned and executed in a
manner that will lead to meeting the implementation goals within the
established timeframe and budget, guaranteeing a high degree of customer
satisfaction. Utilize Tectura Structured Framework (TSF) methodology for
repeated successful implementation.
A thorough understanding of the product and its related technologies
ensures the life cycle of client projects from the design phase to
execution to customer support, and for the development of implementation
plans.
As the primary point of contact between the client, the vendor and Tectura
team members involved with the project. This position requires remote and
onsite contact (client facing) with all clients. Taking ownership of
several projects concurrently - from design through execution and customer
support; managing projects to hit the ground running. Using formalized
project management methodologies, combined with excellent communication and
planning skills to ensure that each project is delivered on time and within
budget. Ultimate responsibility for the success of the client project, to
ensure successful customer deployment and adoption of the solution
delivered.
. Formalized Project Management methodologies, following Tectura Structured
Framework; Oversee customer implementation projects from an Operations
Technology, and Vendor Activation perspective
. facilitate customer "Kick Off" Session
. Scope and define the Project Management involvement of customer including
across departments and locations as needed,
. Manage Resources, schedule events with clients to ensure on time
execution of solution.
. Team Lead of on-shore and off-shore software developers and technical
architects.
. Manage Budget to ensure that client expectations are met and/or exceeded.
. Ensure customer satisfaction through quality solutions development;
provide consultative support of customer deployment and developments
efforts.
. Interact with customer developers in support of their use of Microsoft
Dynamics NAV.
. Coordinate with clients' Professional Services teams(s) to assure
customer deployments meet implementation plans
. Track and manage outstanding issues, risks and actions.
. Conduct detailed workflow and business reviews.
. Participate in pre-sales activities.
. Organize and lead Conference Room Pilots.
INDEPENDENT CONSULTANT, Seattle, WA 2007 - 2008
Sr. Professional Services / Sr. Software Consultant
Services retained by clients in the various vertical industries to consult
on Business Analytics for continuous exploration and investigation of past
business performance to gain insight and drive business planning. Projects
included one or all of the following:
. Implementation Specialist of Eclipse/Solar and ARRAY for several clients.
. Consulting and problem resolution by auditing business practices, data
conversions, training on Order to Cash, Procure to Pay, reviewed pricing
strategies and cost controls, MRP, inventory control & management,
Warehouse Management Systems and review. System administration included:
Unix AIX, TCP/IP, and Networks/Security.
. Supported over 30 Electrical & Plumbing Distributors by refining
processes in Sales, Purchasing and Accounting. CEO references supplied
upon request.
. Implemented a full scale ERP solution known as Eclipse/Solar for an
Electrical Distributor with no known knowledge of the software package.
Managed all timelines, budgets and training schedules along with self
training of the software and associated tools.
. Ongoing Training of new employees, development of Standard Operating
Procedures and Training Manuals, all custom to the client's business
requirements.
. Work with Client's to decrease costs and increase the bottom line.
Increases from 2 points to as high as 6 points.
INTUIT / ECLIPSE, Boulder, CO 2005 - 2007
Senior Professional Services Consultant / Implementation Specialist
Senior Professional Services Consultant / Team Lead for implementations of
industry-specific ERP software solutions. Served as Team Lead,
Implementation Specialist, Advisory, Consultant, and Trainer on large and
enterprise level projects; multi-company, complex, multi-dimensional
project plans for implementations. User levels from 12 to over 1000+
users.
. Applied extensive/comprehensive knowledge of the industry- specific
market segments, company, products, services, associated business
rules, standard operating procedures and industry best practices while
servicing as a Project Manager to the customer.
. Developed project plans and managed the implementation according to
delivery dates specified
. Delivered high quality system training to include courses and
consulting for advanced system functionality and business analysis
capability. Solely responsible for SOP design, training and Go Live.
Ongoing support to resolve process flow through analysis and auditing.
. Conducted business process assessments and produced gap analysis
reports that spanned all functional areas of the system software.
. Served as a customer advocate while simultaneously representing the
company to effectively address, mediate and escalate issues that were
impacting the customer's system implementation. Assessed customer
needs and suggested/promoted/sold alternative or additional products
or services.
. Significant travel to customer sites was a requirement of this
position.
. Strong technical aptitude and work experience with technical
applications and system.
. Modules include all Financials (AP, AR, GL), Inventory Control &
Management, Procurement (Procure to Pay), Sales (Order to Cash), WMS
(Warehouse Management Systems)
. Additional software to include all Microsoft products, and data mining
tools Data Junction.
TRADE POWER, Blue Bell, PA 1992 - 2005
Senior Consultant
Sr. Consultant, Project/Team Lead, Advisory, Trainer responsible for the
coordination and implementation of ERP Distribution Software. Post Go-Live
Support and Consultant to further utilize all features and functionality of
the software solution. Consultant and Trainer on all aspects of the
software which included Order to Cash Process, Procure to Pay Process;
Shipping/Receiving; MRP requirements; Inventory Control.
. Traveled to client sites, assessed customer needs, set schedules,
trained personnel including system administrators.
. Converted Data and tested integrity, completed daily/weekly audit
reports which were reviewed with upper management on a weekly basis.
. Consulted with clients all over the US and Canada who were using the
distribution software to assess weak areas and focus on the advanced
features of the software to improve business practices, productivity
and profitability.
. Consulting and problem resolution by auditing business practices, data
conversions, training on POS, purchasing, pricing strategies,
inventory control & management, WMS w/bar-coding scanners, accounting,
and cost controls.
. Consulted with numerous clients regarding projects which included:
Pricing projects to increase the bottom line, Inventory control and
auditing to help reduce costs. Audit and change of accounting
processes to increase productivity and reduce overall A/R and
collections.
. System administration included: Unix AIX, DB2, TCP/IP,
Networks/Security, and Windows 2000/2003 server.
. Supported numerous Electrical, Plumbing or HVAC Distributors by
refining processes in Sales, Purchasing and Accounting.
. Managed all timelines, budgets and training schedules along with self
training of the software and associated tools.
Member of Project Management Institute - PMI (PMP Certification in
process)
REFERENCES UPON REQUEST
EDUCATION
San Jose Community College - San Jose, California. Math/Business Major
Stanford University - Palo Alto, California, Business (Certificate
Program)
University of California - Berkeley - Berkeley, California, Inventory
Management / Inventory Control Principles / Procurement (Certificate
Program)
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