Project Manager Customer Service

Location:

7095

Posted:

July 30, 2010

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Resume:

Anu Vajjalla (PMP Certified)

***********@*****.*** 862-***-****

Executive Summary

Over 11+ Years of Experience Leading, Managing teams in implementing

enterprise-wide solutions. Certified project-manager / Scrum Master

Abilities complemented by highly effective communication and consensus-

building skills.

Accomplishments

. Successfully transitioned Search & Recommendation team from Waterfall to

Agile methodology.

. Long-term successful track record in project management and technical

management - have consistently taken challenging work and exhibited

relentless commitment to reaching/exceeding desired results.

. Completed the data clean-up/audit project on schedule. Helped to reduce

operating costs and up to millions of dollars of liability cost.

. Successfully completed transition project in aggressive timelines and in

accordance to requirements

. Worked with multicultural and diverse onsite/offshore teams on critical

projects across the world US, UK, Canada and India

. Successfully implemented enterprise data warehouse and generated critical

business intelligence reports for sales and marketing.

Education, Certification

. MS Computer Science, BS Computer Science (Osmania University, India)

. Certified Project Management Professional (PMP)

. Six sigma Green Belt Certification

Professional Experience

Gerson Lehrman Group

May 2008 - Mar 2010

Project Manager/Scrum Master

Gerson Lehrman Group (GLG) is the global marketplace for expertise. Its

technology-enabled platform for collaboration and consultation has helped

the world's leading institutions find, engage, and manage experts across a

broad range of industries and disciplines.

. Responsible to manage & Deliver critical technology projects starting

from inception phase to deployment and post deployment activities.

. Facilitated core team discussions, identified problems and lead the team

to solutions, serving as liaison between Product team and project team,

ensured stakeholder engagement, reported on overall project progress to

the business.

. Responsible for managing issue resolution within the project lifecycle.

. Managed offshore technology resources

GLG as a company recently adapted agile methodology & I was assigned to the

search and recommendation team who got trained in Agile Methodology. All

project manager roles were transitioned into Scrum Masters. Rally is being

used as the agile tool for team sprint and release planning.

. As a scrum master, my primary responsibility is to understand GLG

Business Goals and Product Roadmap and how these relate to the team

initiatives and drive the team to deliver more business value.

. Additionally, Own and take charge of team impediments. Proactively

communicate all impediments (existing - under control, existing - needing

escalation, potential impediments for future).

. Coach and mentor the team members as needed.

. Hold regular feedback meetings with immediate stakeholders; solicit their

input and follow-up on action items

. Helped the product team in managing the opportunity assessment process

and grooming the backlog to ensure the team has enough stories in the

backlog to work from.

Corporation Service Company

June 2006 - Apr 2008

Project Manager

Corporation Service Company ("CSC") is the second largest Registered Agent

service company in the world representing hundreds of thousands of business

entities worldwide including a substantial number of the Fortune 1000.

Serving as a liaison between business and technology groups, gathering

requirements, overseeing functional specifications, coordinating

implementation and participate in User Acceptance Testing (UAT)

. Implemented a new Search Engine product

. As part of corporate identify protection group responsible for

transitioning systems from register.com to CSC systems on schedule.

Systems included various front office and back office critical to

business support.

. Matrix-managed 15 member cross-functional team [marketing, sales,

technology and infrastructure], assigning team responsibilities and

overseeing tasks and timelines.

. Pioneered innovative team building and project management techniques

[Scrums/Agile, Waterfall] to expedite workflow, simplify processes and

reduce operating costs up to millions of dollars of liability cost.

. Co-ordinate onshore-offshore effort with business analysts, technical

leads in other areas to ensure viability of cross system solutions and

reduce cost.

. Reports generated using Business Objects to drive Business Analytical

needs to get customer/domain/contact information for the data audit

project

Environment:

MS Project 2002, MS Excel 2003, Business Objects Web Intelligence XI,

Oracle

Mar 2005 -May 2006

Project Manager

manage their online presence. Leveraging extensive years of experience in

the domain business with over two and a half million domain names under

management, Register.com has built a reputation as a leading provider of

global domain name registration, web design and management services.

Managed diversified business specific projects leading to significant

revenue generation and corporate cost saving efforts.

. Launched the European TLD .EU. Worked with different departments. In the

First Phase achieved revenue of more than 1 million.

. MCW [Material Control weakness] Project- Worked with different

departments to ensure all the MCW projects were completed according to

specification and on time. This was mandated and needed for Sarbanes

Oxley [SOX] compliance.

. Participated on the User Acceptance Testing [UAT] to test the finance

reporting system before going live.

. Improved overall customer service levels - the data audit/clean-up

project raised the accuracy of data by 15%. The Audit was done for the

Top 50 clients and for the Top 10 cctlds to ensure accuracy of data.

Environment:

MS Project 2002, MS Excel 2002, Linux, Oracle 9/10G, Java

Nov 2002 - Feb 2005

Data services Manager

Oversaw Enterprise data integration project needs. Led teams in

implementation of data warehouse/Business Intelligence solutions using

cutting-edge technologies Informatica and Cognos reporting tools.

. Lead teams in Architecting/redesign a data warehouse solution adhering to

firm standard technologies

. Created the executive dashboard for the CEO which gave a quick overview

about the increase/decrease in number of registration and revenue and

ability to filter by region and/or divisions.

. Achieved on-schedule integration to enterprise data warehouse using ETL

tool Informatica Power center.

. Empowered Sales and Marketing Staff with system that generated 20

critical reports required for tracking state of business and increasing

sales using COGNOS Business Intelligence tool.

. Implemented performance techniques which reduced the batch cycle from

days to hours.

Environment:

Informatica 7.1.3, Linux, Oracle 9/10G, MS Project

Apr 2000 - Oct 2002

Corporate Enginnering Technical Manager

Supervised all projects with full responsibility for the projects lifecycle

- scoping, estimating, implementation, risk identification and mitigation,

and closing for the corporate division of register.com

. Supervised and scheduled work for a team of 8 people.

. Successfully deployed a new interface for corporate clients - CRP system

. Work closely with project sponsors to understand the objectives of the

initiative and the processes for implementation

. Lead the planning, coordination and tracking of all project deliverables

for each assigned project, in support of business objectives.

. Participate on continuous Performance improvement efforts.

. Facilitate regular project meetings and follow up with team members as

required to focus on business and operational issues or technical issues

Environment:

Linux, Oracle, Perl, MS Project

Oct 1998 - Mar 2000

Consultant

Worked as a tech lead to develop the domain name management system for

UUNET Hyderabad, India

May 1996 - Jun 1997

Programmer/Analyst,

Worked on Intranet redesign and corporate site design projects

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