Customer Service Manager

Tamara Peoples

**** * ****** . *******, ******** 85353 . Home 602-***-**** . Cell 773-672-

**** *******@******.***

773-***-**** Msg.

QUALIFICATIONS

. Dedicated and technically skilled as a business professional with a

versatile management support skill set developed through experience

as an office Business Manager, Administrative Supervisor and Office

Administrator Human Resource Management.

. Excelled in resolving employer challenges with innovative solutions,

systems and process improvements proven

to increase efficiency, customer satisfaction and the bottom line.

. Offer computer skills in MS Office Suite and other

applications/systems.

Key Strengths and Competencies

Office Management Report & Document Records Management

Teambuilding & Preparation Meeting & Event Planning

Supervision Accounts Payable/Receivable

Staff Development & Inventory Management

Training Staff Recruitment Expense Reduction

Wrote policies/procedures &Retention Hiring

Employment Law Knowledge of HR policies

Coordinated work flow FMLA/ADA/EEOC/ FSLA and procedures processes

New Hiring Orientation HR Policies & Procedures

Strong Verbal & written Employee Relations Training and Assessment

skills Knowledge of Federal & Cash Application applied

Title 7 State Laws

Skip Tracing skills Contract negotiations Draft credit procedures

Reconciliations Letters of Credit and

Deductions Credit Bureau Reports Dunn policies

Case Management Brad Billing & invoicing

Credit & collections Credit Analysis Human Resource

Collections, Commercial, Management

Consumer and medical,B2B Call Center Operation

Management

ACD telephone system Customer Service Management Interviewing

.

Professional Experience

Credit Collections Manager and HR Assistant 01/2005 -

Present

Farmer's Transport Chicago, Il

. Billing, A/O, A/R, Customer Service, Invoicing and charge-backs

. Commercial Credit Collections/Consumer Credit experience

. Determined credit worthiness and set credit terms

. Issued credit and collected on high volume dollar accounts

. Negotiated contracts with clientele

. Applied cash applications

. Drafted credit procedures and policies

. Conduct Interviews with prospective candidates and participated in

recruiting applicants at local job fairs

. Skip tracing

Manager / HR Assistant, Collections

10/2002 - 01/2005

Huff's Big and Tall Glendale, AZ

. Managed the store and retail sales along with purchasing the men's

appeal as a buyer

. Prepared monthly reports for the accountant as well as supervising

store employee's

. Addressed performance of associates monthly or as needed along with

performing training and development

. Supervised a team of 4 employees through scheduling and allocating

specific duties

. Served as a arbitrator when addressing disenchanted consumers

Credit Analyst Manager/Commercial Collections 08/2001

- 10/2002

Cesar Color Phoenix, AZ

. Managed and collected on delinquent accounts, evaluated Dunn &

Bradstreet reports, handled A/R, coordinated and organized cash

projects

. Reduced delinquency by 90% in a 90 day period, checked and approved

credit of potential clients

. Handled cash applications, negotiated customer contracts

. Conducted weekly meetings with upper level management; Released orders

on credit hold

. Assessed customer's credit worthiness on initial grant of credit,

handled request for credit line increases, maintained and up held

credit practices (Fair Debt Collections Practice Act)

. Handled Mechanical Liens, Knowledge of Bankruptcy laws.

. Billing statements, cash handling, and customer service. Extensive

Consumer Credit and Commercial Credit Collections experience.

Assistant Director/Office Mgr/Assistant Mgr 10/1992

- 08/2001

Consumer Opportunity Miami, FL

. Utilized strong problem solving and resolution skills

. Active in staff recruitment and screening process for new applicants

. Remained knowledgeable of HR policies and procedural processes or

organization

. Conducted training and development as well as prepared assessments

. Remained knowledgeable of federal and state laws

. Utilized effective interpersonal and communication skills constantly

. Knowledgeable of employment law such as EEOC, FMLA, FSLA, ADA and

title 07

. Consistently utilized strong communication, leadership skills when

addressing the public

. Preformed staffing and management training and dealt with employee

relations issues

. Knowledgeable of performance appraisal procedure, budgeting and

customer service oriented

. Operated the organizational ten million dollar budget, revamped the

procedural manual for all

staff

. Established overall agency goals and developed and implemented cost

report

. Assists the Director in the analysis, maintenance, revision, and

evaluation of agency's Human Resources activities. Communicated and

interacted with outside agencies representatives, organization

personnel, and others regarding Human Resources Department functions

and activities. Assisted in benefit arrangements for medical, dental,

vision, life. Held weekly mid and upper management meetings.

. Work with elderly, disadvantaged persons, blind, unemployed, severely

disable seeking housing, employment, transportation. Strong Community

involvement

Education

Roosevelt University Chicago. IL

Public Administration/ Poli- Sci 1990-

1994

Ashford University Clinton, IA

2009-

Public Administration/

Human Resources Leadership BA/MA Dual Degree Program in progress

G.P.A. 3.5 130 Credits Hrs

Software

Mas-90,Timberline,Word, Excel, Oracle, MS Office, AS-400, Great Plains,

Outlook, Access, Mapics

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