Customer Service High School

Marcus Myers *** S. Hardy Dr. Apt. ***

************@*******.*** Tempe, AZ 85281

602-***-****

Skills: Job Development & Business Relations, Social Media, Leadership, Customer service, Written and Oral

communication, Inter/ Intrapersonal communication, Problem solving, Microsoft office, Outlook, Project

management

Education:

University of Phoenix-Phoenix, AZ

Bachelors of Science in Psychology

Mesa Community College- Mesa, AZ

Completed General Education

Mesa High School

High School Diploma

Experience:

Phoenix Job Corps

Career Transition Specialist Aug 2008- Aug 2010

Achievements:

• Completed National Employer Relations Course.

• Certified Site Inspector.

Duties:

• Transition & Placement of qualified clients to perspective employers.

• Build & Maintain vendor accounts and relationships ensuring satisfaction.

• Coordinate various events designed to grow employer relations and contacts.

• Instructor of job readiness course including Resumes, Job Search, Finances, and Interviewing

Axia College of University of Phoenix-Phoenix, AZ

Enrollment Counselor Nov 2006 – June 2008

Achievements:

• Maintain a high conversion rate for inquiring potential students

• Consistently received above average QA call reviews.

Duties:

• Counsel and call potential students and active students

• Maintain timely and accurate processing of enrollment and financial aid documents

• Recruit for potential graduates.

• Manage a database of over 2000 students

J.P Morgan Chase- Tempe, AZ

Fraud Risk Analyst II Oct 2004-Nov 2006

Achievements:

• Maintain Average Quarterly Fraud saves of 68K

• Promoted within a year to risk analyst II and was a consistent recipient of exceeds production award.

• Captain of inner department campaign to improve overall productivity and customer service; significant

increases were made.

Duties:

• Investigate fraudulent activity on high dollar accounts – Specialty: Checks

• Resolve, collaborate and restore customer financial standings and assist with internal investigations

• Judgment was passed on thousands of customer high dollar check transactions in moments – Cleared

average of 700 checks an hour.

References available upon request

Contact this candidate