Customer Service Manager

Ryan Dean

oBJECTIVE

Currently working as a manager in a local

franchise, I am searching for an opportunity to

improve my quality of life. I am ambitious to

supercede the position of restaurant manager and

attain a career focusing on bottom-line aspects

within an operation. I am familiar with all

restaurant operations as well as having a high

level of competency within the world of business.

Experience

February 2007- present Applebee's

International Lebanon, TN

Kitchen Manager

Responsible for all facets of restaurant including

labor control, inventory and weekly orders, setting

Pars, food costs, profit and loss, shrinkage,

hiring, training, scheduling and reviewing

associates, implementing updated company and state

guidelines and customer service.

Work closely with Director of Marketing for company

October '04 - September '07 American Way

Cookeville, TN

Realtor

Achieved many successes by implementing marketing

strategies

Acquired extensive knowledge of real estate law

Increased my knowledge of sales presentation and

business etiquette

Aug. '02 - October '04 Ryan's Steakhouse

Cookeville, TN

Store Manager

Responsible for all facets of restaurant including

labor control, inventory and weekly orders, food

costs, profit and loss, shrinkage, hiring,

training, scheduling and reviewing associates,

implementing updated company guidelines and

customer service.

Head of Safety Committee - held regular meetings to

keep everyone up-to-date on new policies and

procedures by ServSafe and OSHA

Responsible for marketing, promotions, and public

relations

Education

1997-1998 East Tennessee State University

Cookeville, TN

Acquired knowledge of various computer programs as

well as sharpening written and oral skills

1994 - 1997

Graduated with honors from Cookeville High School

ACCOMPLISHMENTS

Received high marks in my course with Professional

Real Estate Seminar Services, Inc. as well as on my

state exam necessary to becoming a realtor in

Tennessee

Graduated Ryan's Steakhouse 4 week training program

with honors

Created and implemented various innovative

technologies and guidelines while employed at the

Golden Corral of Morristown, TN leading to its

status of being one of the company's most

profitable stores and later becoming a management

training store

Invited to compete in the Golden Spatula Contest,

an honor bestowed on an extraordinarily fast and

accurate chef

Helped to establish the need for a mediator-type of

management position while working for nearly three

years between 1998 and 2001 at Cracker Barrel Old

Country Store in Cookeville, TN. I would be the

first to test the position which was later made

effective in multiple Cracker Barrels across the

nation

fax 931-***-**** . e-mail *******@*******.***

344 Ash Drive . Baxter, Tennessee 38544 . Phone 931-***-****

Contact this candidate