Project Customer Service

MARINA DALLENDORFER P. * of

*

Piscataway, NJ ***54

(Pr.) 732-***-****. (Alt.) 848-***-****

*******************@*******.***

SKILLS:

. Highly motivated, detail oriented, and organized

. Excellent oral and written communication skills

. Expert level computer skills and highly experience in using different

software packages as required beyond my Deliver job positions scope and

requirements

. Excellent interpersonal communication skills and strong organizational

skills

. Demonstrated handling, prioritization of workload for multiple projects

meeting goals and deadlines

. Strong project coordination skills and the ability to work as a team

player

. Ability to successfully handle multiple tasks and duties

. Flexible and adaptable to a constantly changing environment

. Ability to work well under pressure and analytical ability to collect,

assemble and organize data

. Interface with internal customers and staff on a daily basis, handle and

resolve problems directed to the department in a sensitive, mature and

confidential manner

. Demonstrated knowledge of financial reporting

. Bilingual-American-English, Malayalam, Urdu, Hindi; conversational

proficiency-other

AWARDS, ACCOMPLISHMENTS:

. Awarded for proactively suggesting the best revenue generating idea of

2009 - R.R. Bowker

. Employee Appreciation Award 2008, for innovative business process - R.R.

Bowker

. Best Sales Team award for 1998 for Hyatt Hotels International

. Employee of the month award Hyatt Regency Dubai for 1997

. Consistent recognition for customer service/retention, via proactive

innovation, receiving numerous customer appreciation and commendation

letters, ongoing to date

EXPERIENCE:

March 2004 to December 2009: R. R. Bowker, LLC, (parent co. to multiple

subs, imprints) New Providence, NJ

Project Coordinator-electronic data publishing B to B, and E-Commerce

. Provide high level administrative support to the project management

office and manage project logistics for project activities

. Successfully support project processes and tracking systems at the

direction of the project team

. Coordinate information and communications for specified projects,

including external and internal correspondence

. Coordinate project related workshops and meetings and record, distribute

and store minutes for status update

. Validate invoices and coordinated with the venders for outstanding

collection

MARINA DALLENDORFER P. 1 of

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. Track budget vs. actual expenses for all projects initiated by IS

. Prepared daily and monthly finance report, and coordinated with the

finance department for the outstanding collection and refund

. Provided status reports, maintain procedures, and facilitate project

planning

. Maintain project timelines and assist in updating and interpreting

tracking and analysis tools.

. Successfully managed portfolio, program and project status reporting for

several customer facing web products development

. Acted as a liaison between the project team and the business team

. Prepared reports and tracked implementations through established Change

Control procedures

. Ensured deliverables are complete throughout the project lifecycle

. Proactively followed up with project team members on open issue logs and

unresolved project tasks

. Successfully established clear follow up dates, proactively contacting

others to review progress and confirm action take

. Responsible for assisting the Project Manager with various tasks

including but not limited to scheduling meetings, customer interface,

verifying data, change control and manipulation of documents using the

Microsoft Suite of tools (Xcel, Word, Project Office, etc.)

. Successfully managed to administer the customer data base - Publisher

Authority Database (PAD) - Oracle based

. Created, updated and maintained the meta data related to various

reference directories

. Perform data analysis to understand quality deficiencies and made

suggestions to improve data quality

. Down load the meta data submitted by publishers on a daily basis and

cleaned up the records

. Coordinate multiple implementation tasks with other internal groups to

ensure project completion in accordance with client requirements

. Maintain accurate and complete documentation including parameters,

network paperwork, and documentation for all client interaction

. Proactively engages with customers and consistently provides quality

customer service

. Effectively resolves difficult customer situations

. Business analysis concerning requirements gathering, analysis and formal

documentation

. Supply chain vendor management

. Proactively managed and consistently met or exceeded all milestone

deadlines

. Multi-tiered team leadership without clear authentic authority reporting

structure, across global time zones

. Every aspect of Quality Assurance and methodology, SDLC -business

process, software development, roll out and maintenance

November 1995 - September 2001: Hyatt Regency, Dubai, United Arab Emirates

Executive Administrative Assistant & Event Coordinator for Business Dev.,

Sales, and Marketing

. Performed end-to-end events coordination in a fast-paced multi-national,

international environment

. Administrative duties authoring routine correspondence, preparing formal

letters and memos, filing, ordering stationary, scheduling appointments

and making travel arrangements

. Order and maintain all our special marketing gifts, type and proof

contracts, interface with and support field marketing reps and coordinate

marketing events and special projects

MARINA DALLENDORFER P. 3 of

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. Successfully coordinated daily administrative activities with the other

staff members and directed and guided based on the guidelines

. International travel planning and coordination of financial documentation

. Maintained inventory of collateral materials

. Arrange/Maintain schedules for upcoming events/conventions and conference

rooms for all meetings

. Generate required reports weekly, monthly and quarterly as require and

prepare presentations

. Prepare minutes of the meetings and manage contact lists

. Generated contracts for corporate clients for their various corporate

events

. Responsible for organizing and maintaining confidential files and

completing project oriented tasks in a timely and efficient manner

. Assisted Director of sales and marketing and support staff as required

with preparation of reports, presentations, and data gathering. Analysis,

preparing revenue statements, preparing graphics and spreadsheets,

maintaining customer profiles and files, the creation and maintenance of

all collateral materials

. Performed market survey and data collection, data entry and customer

database management

. Challenged with independently managing large conferences while

effectively managing and delivering a high volume of work demand,

delivering positive proactive interaction, resolution, and productivity

with diverse management cultures, and their associates

. Assisted the Director of Sales & Marketing and a team of sales managers

in all sales related administrative tasks

. Authored PR correspondence and related internal publishing tasks

. Performed metrics data gathering, reporting generally and specifically

financial statements

. Additional significant accomplishment: Self initialed blueprinting of

electronic data tracking systems and business processes which replaced a

manual paper only data tracking system

TECHNICAL SKILLS:

Software; Expert proficiency with Microsoft Office Professional Suite:

Word, Excel, PowerPoint, Access, FrontPage, Outlook, Project, SharePoint;

Lotus Notes; HTML/XML/Meta Tags; Oracle; other Bowker Publishing

proprietary database and job loading/data warehouse software's (DWS)

Operating Systems: Windows XP, Pro, 2000, NT 4, NT 3.51, Windows 98,

Windows 95, Windows 3.11, DOS, UNIX, SQL queries, QTP and QC

EDUCATION:

. Bachelor of Arts (BA): History, Economics and Politics, University of

Kerala, IN

OTHER PROFESSIONAL TRAINING:

. Smart Selling Part II, Train the Trainer: Hyatt Regency Dubai

. Commercial Certificate Examination: Government of Bombay in Typing and

Shorthand

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