Project Manager Management
Resume:
Maxie L. Thomas
Farmington, Utah ****5
Email: ********@*****.***
Professional Summary
I have extensive experience in Banking/Financial, Health Information Systems, and Information
Technology.
• Project Management
• Business Analysis
• Program Management
• Senior Management
• Web (Websphere, J2EE, SQL…etc)
• Data Center Operations
• Mainframe (various application and system disciplines)
• LAN/WAN Server
• Financial Systems
• Health Information Systems
• Disaster Recovery / Business Resumption and Business Continuity Planning
• Site Planning
• Hardware installation
• Quality Control
• Major Conversions
• Large and small implementations
• Productivity Improvement
• Process Improvement
• System Administration
• SDLC
• PMBOK Methodology
• End User Training
• Agile Methodology
Extensive technical, project management and leadership/management training provided by various vendors
and other training organizations: IBM, Hitachi, Microsoft, 3com, Cisco, Storage Tech, Tandem, HP, DPEC web-
based training, Career Track, Franklin Covey, Process Improvement, Microsoft Office Suite – Word, Project,
PowerPoint, Visual Basic, SQL Pervasive SQL language type), SAP, Windows XX OS Systems, Project
Management Institute, Peregrine Software, Lotus Notes, EPM, Remedy, RSA Technologies, Citrix and many
proprietary software applications.
*Experience
Consultant / Contractor Activities
May 2008 – September 2008
Staywell Interactive / MediMedia
Client Program Manager/Project Manager
I performed project manager duties as well as client relationship liaison activity. The atmosphere required
managing multiple projects as well as extensive day to day support both technical and process oriented.
Developed multiple processes to improve communication and work flow. Used SharePoint, MS- Office tools to
manage and communicate project progress or issues. Responsible for all project management, program
management, budget and time management for all projects assigned.
January 2007 – June 2007
Wells Fargo Health Benefits Systems – Project Manager / Business Analyst
I participated as a project manager at Wells Fargo in the Health Benefits group. I was part of a relatively new
and diverse environment. I led multiple projects requiring strong project management and technical skills.
Develop and participated in end user training for various systems being used. I was able to perform multiple
roles because of my diverse background. The roles included but were not limited to: Project Management,
Business Analysis and Technical Support.
August 2005 – October 2006
Unisys
Cadbury Schweppes Service Desk Technical Support Agent
Performed technical support for all end-user issues assigned. Advanced use and administration of Remedy
(problem tracking software tool).Executed multiple projects for the technical support team.
October 2006 – December 2006
3M Health Information Systems
Business Analyst / Project Manager
I was hired to backfill for a Senior Project Manager. Responsible for multiple large scale projects already in
progress. I assumed ownership for several new projects involving various functions in the organization using
my diverse Project Management, Software Development, Hardware and Business Analyst skills. The Project
Management culture was based on Six Sigma and Agile Project Management methodologies.
July 2005 –August 2005
ADP
Consultant IT Business Analyst / Technical Project Manager
Overall project manager and a liaison between the IS team and the business team. I performed Project
Management, Technical analysis and Business analysis. Organized and managed a web based Project
initiative. I used technical knowledge of Java, SQL, ODBC, Object Oriented Development, AS400 and other
technologies as well.
Experience
Full Time Activities
July 2009 – July 2010
Salt Lake County
Computer Operations – Systems Operator
I was a Computer Operator in a 24x7 operation for Salt Lake County. I was responsible for running batch
jobs for daily processing. I also had responsibility to monitor all network activity, technical support calls etc.
this was a temporary p/t position.
February 2008 – April 2008
Savage Services Company
Manager Business Process Training
I was hired for a new role in the organization to assist in developing training processes. I developed End
User training pertaining to business process and communication initiatives, (CBT, classroom, one-on-one etc.),
Participated in the testing and development of a new application suite.
October 2004- March 2005
Jet Blue Airways Technology Solutions
Reservation Systems Tester
This position consisted of high volume and intense testing of reservation systems vital to the safety of all of
passengers. Other duties included documentation, project organization, automation, testing, system analysis
and quality assurance processes.
August 2001 – June 2004
Zion's Management Services
Senior Technical Project Manager
I was a Senior Project Manager on multiple projects for the Information Processing team. The majority of
these projects were for the mainframe environment. This included Mainframe, and Operating system
installations. Responsibilities included being a liaison to the business units involved. This required business
analyst and technical skills to also support the Information Processing team. Interviewed and gathered data
from the business units to understand requirements. Analyzed to understand what it would take to enhance or
build new processes. This included developing training for the end users. Documented functional specifics for
new or existing systems or products as deemed necessary based on the results of the analysis and input from
the business units. A very close working relationship with all other Business Analysts was required to be
successful. I had extensive responsibilities for Disaster Recovery and Business Resumption and Business
Continuity/ Audit as a Business/Technology liaison and analyst for the Information Processing Team.
October 1983- June 2001
First Security Information Technology Inc. / Wells Fargo Production Services
Data Center Senior Management Team / Senior Technical Project Manager
I was responsible for 24/7 operations in the data center, as needed for development of vendor relationships,
and the development of customer relations for operations. I participated in the development of the technical
direction for the Data Center hardware and software purchases. I was the Disaster Recovery Manager for the
technology group. Participated in and managed major installs, conversions of software, hardware, capacity
planning, performance monitoring and tuning for system software end user training and applications. I took
ownership and administration of the test, quality assurance and production application environments. Prepared
operations audit reports, performance reports, resource management, project management, senior leadership
team member, salary administration, performance evaluations, and budget management for staffing and
operations requirements.
Assistant Manager / SeniorTechnical Project Manager / Business Analyst
Responsibilities included Assistant Manager to the Operations Senior Vice President, Disaster Recovery
Manager, and technical leadership for day to day operations team. Technical consultant to all areas of the
data center; this required Business Analyst / Liaison skills. We were also tasked to architect and implement
processes to achieve "flawless" production processing at which 99.9% efficiency was achieved. I developed
end user and staff training for this effort. This was accomplished and commended company wide. I participated
in a myriad of large and small projects.
Senior Technical Specialist / Technical Project Manager
Duties included, establishing project plans, managed multiple projects coordinated scheduling and
supervision of all applications moving into the production environment to minimize risk of negative impacts to
processing, and major system analysis responsibilities. Extensive knowledge of TSO, JCL, DFSMS, DFHSM,
DFDSS, CICS and a myriad other mainframe software and utilities allowed me to provide technical training to
new and existing team members. Also performed and delegated leadership responsibilities.
Technical Specialist
Coordinated and installed all of the hardware in the operations environment. I assisted with the management
of projects that involved the installation of mainframes, software, and a broad range of DASD, Tape Silos,
FEPS, Controllers, Midrange systems and printers (hardware). I was responsible for all break/fix aspects of
operations hardware. Utilized programming skills to provide AFP support, wrote the existing code to support
printed output generated by production processing, and wrote the code that generates the current check
image statements for Wells Fargo Bank. Used SAS programming and myriad of other software to provide
analysis and statistics reporting to management and extensively used all IBM utilities to provide technical
support.
Education
Middlesex College - Electronic Engineering / Computer Science
Utah State Principles of Leadership Program
Project Management Institute - Northern Utah Chapter
Six Sigma Training
Agile Project Management Training
Agile Software Development with Scrum Training
IBM - Various, too many to list
Comptia A+ Certification
Graham and England - Creating a Successful Project Environment
International Who’s Who of Professionals
Springs Leadership and Management
Bell and Howell Labs - Digital Electronics
Associated Business School - Data Processing and Business / Digital Electronics
University of Utah - Lessons in Leadership
Utah State - Partners in Business
References
Russ Stout, Systems Engineer
Salt Lake County Information Services, Salt Lake City, UT
Keith Walmer, Equipment Services Engineer
Wells Fargo Bank, Salt Lake City, UT
Granite School District, Salt Lake City, UT
Bryan Hale, Developer / DBA
Todd Atkin, Systems Developer
3M, Salt Lake City, UT
Tom McCarthy
Project Manager / Business Analyst / PMI Instructor
Consultant
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