Customer Service Manager

LAURIE A. WOLF

** ******** ****

Barrington Hills, IL 60010

C - 847-***-****

********@*****.***

EDUCATION

BBA - University of Wisconsin - Whitewater

Production Operations Management

PROFESSIONAL ACTIVITIES - APICS

CPIM - Certified Prod'n & Inventory Management by the American Prod'n &

Inventory Control Society

Chicago APICS Chapter Certification Review Instructor - 8 week and 3 day

certification review courses for Basics of Supply Chain Management, MRP/CRP

and Execution & Control of Operations

Chicago APICS Chapter member and ex-officer.

EXPERIENCE

KRAFT FOODS, Glenview/Northfield, IL

Business Unit Production Planner

Develop production plans in accordance with capacity, labor and storage

constraints. Managed deployment of national inventory to meet case fill

rate/customer service goals. Deliver finished goods inventory at target

levels utilizing Manugistics DRP tool. Worked cross functionally with

marketing, purchasing and operations to develop new product introduction

plans and product discontinuations.

Business Unit Materials Manager

Execute demand plan in conjunction with procurement. Manage Supply Chain

by utilizing SAP - analyze supplier capacity, communicate demand forecast,

measure compliance. Authorize replenishment, utilizing multiple

strategies. Issue change notifications, work with producing plant and

production planner to execute plan. Execute new product programs working

with marketing, engineering, quality, manufacturing, finance. Consolidate

product offerings, minimize waste and process write-offs.

Sales & Operations Planning - Project Management

Implemented S&OP processes for Grocery and Pizza Business Units working

with all levels and functions.

Assessed current state for S&OP disciplines: demand planning, supply

planning and executive demand review. Identified gaps and developed plans

for process changes. Trained users on S&OP principles.

Customer Service & Logistics - Senior Manager

Managed/supervised staff of 5 - coordination of responsibilities, hiring,

promotions, cross-training.

Managed Learning & Performance Solutions: global and local training and

web based toolkit development. Managed budget reduction of 60%.

Managed data integrity working with Master data and users on non-standard

data usage.

Managed end user policy and procedure development, communication and

adherence.

Lead plant Materials Mgt assessment activities - staffing, indicator

development, training opportunities.

Lead Sarbanes-Oxley - SOX efforts for Materials Management - managed

analysis activity, security audits.

Managed relationship with systems - improve system functionality and system

performance.

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LAURIE A. WOLF

Supply Chain Manager Training and Support - MRP/ERP systems

Developed, managed and staffed ongoing training program for Materials

Management - distance learning sessions and quarterly comprehensive

sessions.

Managed support function for Materials Mgt for 50 install based plants.

Lead team in the delivery of timely and quality issue resolution.

Transitioned plants from implementation to support functions.

Managed projects - Business Process Analysis, system modification requests,

performed user acceptance testing, documented enhancement/change.

Managed security requests and issues for Corporate users.

Implemented Materials Requirements/Purchasing System at manufacturing

facilities utilizing new common raw & pack material codes, managed business

practice changes.

Senior Business Consultant - Systems

Analyzed and defined business requirements for KGF-wide Manufacturing,

utilizing systems methodology standards.

SYSTEM SOFTWARE ASSOCIATES, Chicago, IL

Applications Consultant

Implemented BPCS ERP Financial, Distribution and Manufacturing Software on

the AS/400, domestically and internationally. Managed projects: project

planning, personnel scheduling and problem resolution.

Conducted extensive user training at various organizational levels, one to

one, one to many.

Taught public education classes to mixed company audience.

COOPERS & LYBRAND, Chicago, IL

Consultant - Management Consulting Services

Defined system requirements, analyzed system design alternatives for

Materials Management functions utilizing computerized modeling techniques

and software.

Developed and installed shop floor scheduling controls to facilitate MRP

implementation.

Performed JIT diagnostic, balanced work elements analyzing inventory

levels, investment and product quality.

TRW - Electronics Components Group, Connector Div, Elk Grove, IL

Production Planner

Managed product lines logistically, including highest volume line: $25 mil

- one-quarter of annual sales.

Planned new product lines, working with marketing and engineering.

JOHN DEERE

HARVESTER WORKS, E. Moline, IL - Production Scheduler

Planned production schedule, managing shop floor activities to meet due

dates and maximize efficiencies.

Scheduled sub-assembly parts to meet assembly line needs utilizing manual

and John Deere Common Manufacturing Systems.

DEERE & COMPANY, Moline, IL - Summer Training Program

Materials/Production Management

Hands-on experience with computerized MRP, batch processing and

distribution warehouse systems.

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