Manager Project

SUMMARY

I am a computer programmer/analyst with over 23 years of solid programming

experience and a talent for translating dense, technical information into

simple language for end users and non-technical people. I am equally

comfortable designing, writing code and implementing software applications

and training customers. My experience spans IBM mainframes to UNIX servers.

At Sun Microsystems, I coordinated a complex data ware house project,

installed, configured and managed a Sun E10K System, developed and assisted

in the redesign of a web based case management system using java and Oracle

8i and sustained the legacy application across five continents. At Activant

Solutions, I designed and developed an ETL application in java for data

conversion purposes. As a consultant for the State of Hawaii, I designed

the enforcement piece of the Hawaii Child Support System. I led user

meetings to determine requirements, design the enforcement types and

actions and translate those requirements into a technical document using

development case tools. I have a passion for working directly with

customers, probing to understand their needs, and finding creative

solutions to meet them. I have developed an expertise in liaising with a

diverse group of technical and non-technical personnel internationally. I

am a US citizen.

TECHNICAL KNOWLEDGE

Operating Systems: DOS/VSE, VM/MVS, Windows, Solaris, SCO Unix

Databases: DB2, MySQL, Sybase, Ms Access, Oracle 8i, VSAM, flat files

Programming Languages: COBOL, C, HTML, java, JDBC, J2EE, SQL, java

servlets, JSP

Other: Data modeling (logical & physical), Systems Administration

(Solaris), Sun Role Manager 4.1, JVM tuning, Junior

Oracle DBA, ETL developer, Pervasive Data Integrator,

Project Manager/Coordinator

EXPERIENCE

KELLY SERVICES 01/2010 - 06/2010

Technical Support, Consumer at Webroot Software, Boulder, CO

. Part of a team dedicated to providing technical support service to

consumers for their Firewall, Antivirus and Anti Spyware Suite of

products involving installation troubleshooting, general product inquiry,

virus/malicious software identification & call escalation.

SUN MICROSYSTEMS INC. 10/2008 - 05/2009

Senior Technical Consultant

. Part of a team dedicated to providing superior service to premium

customers for their Identity Suite of products involving Identity

Manager, Sun Role Manager, Access Manager, Directory Server.

. Received training in Sun Role Manager 4.1 and JVM tuning.

ACTIVANT SOLUTIONS 01/2005 - 02/2008

Data Conversion Specialist

. Managed and coordinated the implementation of simple to complex data

conversions for various customers, consisting of data extracted from

various data sources and using the ETL application. Created simple

physical data models to assist in data conversion.

. Developed and implemented an ETL (Extraction, Transformation & Loading)

application written in Java that increased the company's ability to

proactively service customers.

Environment: Windows XP SP2, MS Access, MS Office, Jbuilder java IDE, java

jdk 5.0, SCO Unix

SUN MICROSYSTEMS INC. 08/2001 - 07/2004

Programmer/Analyst

. Configured and maintained various Sun systems and Oracle databases in a

lab environment and provided the development and testing teams of the

software applications a stable and uniform infrastructure.

. Increased company's ability to proactively service worldwide customers by

developing and implementing enhancements to the web based case management

system in Americas, Europe, Asia Pacific, and Latin America. Provided end

user training on the application nationally and internationally.

Participated in the high level logical data modeling process. The logical

data model was created using Erwin and the physical model was designed

for Oracle 8i. I also assisted the oracle dba during the physical data

model process.

. Installed, configured and maintained a Sun Enterprise 10K UNIX mainframe

serving users worldwide providing a common development and testing

infrastructure.

. Managed and coordinated the implementation of a complex data warehouse

system by consolidating data from various internal applications.

Collaborated with a cross functional group to complete the project in on

time.

. Transitioned software applications to a global support infrastructure

providing a uniform support model, creating a more formalized process

that increased the efficiency of the first level customer support tier.

Environment: Solaris, MySql, StarOffice, jbuilder java IDE, java jdk 4.0,

JSP, HTML, JDBC, J2EE, Ultra 5, Ultra 10, Ultra 40, Ultra 60, E10K, Oracle

8i, NetBeans java IDE, Sun/Apache Web Server, Apache, Sun Application

Server.

ELECTRONIC DATA SYSTEMS 07/1998 - 08/2001

Information Analyst

. Analyzed, designed, developed, tested and implemented enhancements based

upon user requirements of a web based case management system to provide

timely escalations of customer hardware/software issues at Sun

Microsystems, Broomfield, CO.

. Enabled effective analysis of applications and eliminated y2k issues by

teaming at the client site to design, develop, and test the software

inventory.

Environment: Windows XP SP2, MS Access, MS Office, Solaris, MySQL

AMERICAN MANAGEMENT SYSTEMS, INC. 10/1996 - 06/1998

Sr Analyst

. Supported internal customers' technical issues, performing

troubleshooting and resolving complex issues related to the operation of

large IBM mainframes.

. Successfully managed a billing application for a mobile telecom

organization from design through implementation and deployment in the

U.S., Canada, and Europe. I participated in the redesign of the logical

data model and assisted the Sybase dba in designing the physical data

model. I also assisted the development team in performance tuning the

application where necessary. The application redesign used embedded

Sybase T-SQL statements.

. Provided technical support as a Database Administrator at AMS-UK Slough,

England and leveraged knowledge of relational database concepts to help

in the maintenance of IBM DB2 databases.

Environment: IBM Mainframe, DB2, JCL, MVS, Lotus Notes, COBOL, Sybase

CONSULTING COMPANIES, Various Locations, USA 09/1990 - 10/1996

Sr Software Engineer

. As part of a contract, I designed the enforcement piece of Hawaii's Child

Support Enforcement System. I interacted with the end users to get their

requirements, document using ADW (case management tool) and translated

the user requirements to a high level specs for developers.

. As part of various consulting contracts across the USA, I participated in

the design, development and implementation of software applications to

the clients.

Environment: IBM Mainframe, DB2, JCL, MVS, DB2, VSAM, ADABAS, NATURAL

BLUE CHIP COMPUTER CONSULTANTS, Bombay, India 06/1985 - 08/1990

Systems Analyst

EDUCATION

BS, Physics, University of Bombay (India), 1985

Computer programming basics course, Regis University, 3.67 GPA

TRAINING AND PROFESSIONAL DEVELOPMENT

. Sun Role Manager 4.1

. JVM tuning

. 5 Week intensive course in Java 1.2. Course included 1 week of OO

Analysis and OO Design using UML, Java 1.2, JDBC and Swing.

. E10K Administrator training at Sun Microsystems

. Project Management training at Sun Microsystems

. Solaris Systems Administration training at Sun Microsystems

. Training at IBM in OS/2

. Training on ADW case tool from Knowledgeware

. Diploma in Computer Fundamentals and COBOL

. Training from Platinum Technologies on DB2 ver 4 Performance and Tuning.

CONTACT INFORMATION

Gopal Gopalakrishnan

4657 East 134th Avenue

Thornton, CO 80241

Tel: 303-***-**** (home)

Tel: 303-***-**** (cell)

Email: ******@*******.***

Contact this candidate