Customer Service Representative

Sonia M. Cortez

** *. ***** ***

Phoenix, AZ ****0

Cell 480-***-****

Objective

To obtain a position and exceed my abilities plus my knowledge as an

Advertising Consultant.

Summary of Qualifications

Experienced with Microsoft Excel, Word, Outlook, QuickBooks, AS-400, A/P,

A/R, software for data entry; update and maintain customer data.

Certificate of Insurance, Purchase Orders, Change Orders, Lien Waivers.

Customer service and telephone operations; handle customer inquiries and

phone production in a professional manner. Filing and maintaining an

accurate inventory of office supplies. Trained on general office equipment

including copiers, fax machines, 10-key, calculators, and type 45wpm.

Professional Experience

Aug. 2002 - March 2010

DSJ Apartments

Property Manager,

Effectively managed personal and business accounts; A/R, A/P, Deposits,

Retention and Delinquencies. Prepared lease agreements for new tenants and

renewals, prepared apartments for rental. Professionally managed all office

duties and any emergencies or small jobs on property. Kept property clean

and safe for my tenants.

May 2001- Aug. 2006

Arizona Wholesale Supply Company

Credit Specialist, Accounts Receivable

Effectively handled Builder Accounts; Applied payments to accounts as

received in a firm timely manner; processed high volume of invoicing;

collections, researched and resolved problem issues. Managed lien waivers,

ordered Certificate of Insurance for revised contracts; handled purchase

orders, change orders. Handled both inbound and outbound l-out phone

contacts with tact and professionalism. Proficient in handling any and all

general office duties.

Feb. 1998 - April 2001

IMC Inc.

Customer Service Representative, Accounts Receivable

Applied payments to accounts when received; sent out invoicing for

customers billing; effectively handled customer inquiries regarding pending

and received orders and collections on past due accounts. Provided with

quality customer service information to clients and customers of new

products. Performed general office and clerical tasks.

Nov. 1992 - Dec. 1997

Telespectrum Worldwide Inc.

Customer Service Representative, Assisted Management

Responsible for outbound calls to MBNA Bank customers on Visa, Master Card

verified detailed account information; informed customers on policies and

procedures; responsible for outbound calls to Long

Distance users to inform them and sell new carrier "Sprint" quota was a

very important factor. Assisted Management on proofing / auditing.

Education

Peoria High School - Diploma

AIBT Business College - Vocational Business Certificate

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