Customer Service Human Resources
Resume:
jeff subler
*** **** ****. ******@**********.***
Phone: 937-***-****
Versailles, OH 45380 Cell: (937) 214-
2072
Human Resources Professional
PHR-certified human resources professional with
multi-year track record of hands-on experience in
human resources operations including human resource
administration, safety, environmental, training,
benefits management and payroll administration.
Solid knowledge of labor laws, OSHA requirements,
and ability to effectively work with all levels of
employees. Superior communication/presentation
skills with proven ability to effect positive
change within any organization. Experienced in
Succession Planning, Performance Review Programs
including 360 Degree Feedback, and Organizational
Development. Previous experience regarding Six
Sigma, Lean Manufacturing, ISO14001, ISO9001,
QS9000 and TS16949. Prior 10-year industrial sales
background gives unique perspective towards overall
customer satisfaction and continuous improvement.
Experience
April 2008 - Present OTC Daihen
Tipp City, OH
Human Resources Manager
Responsible for all Human Resource functions at
this Robotic Welding company, including main
office, two satellite offices and various
sales/service reps in U.S., Mexico and Canada.
Manage all aspects of employee benefits, including
rate negotiation, plan design, oversight of all
coverages including medical, dental, 401K, STD,
LTD, Life & ADD, and Flexible Spending accounts.
Responsible for all areas of safety, building
maintenance, unemployment, employee discipline,
company events, employee benefits selection and
billing, and working with outside vendors for IT
and phone systems.
Implemented new programs and procedures involving
employee handbook, forms utilization and document
control process.
Implemented effective Performance Review process
resulting in better communication between Japanese
and American staff.
Identified, interviewed and hired various new
employees including areas of production, service
technician, sales, customer service and welding
engineering.
May, 2007 - April, 2008 IAC
Sidney, OH
EHS Manager & Acting HR Manager
Responsible for regulatory compliance for all
environmental, health and safety for this 435
employee, Tier 1 automotive supplier.
Backup responsibilities for HR Manager, including
staffing, recruiting and employee retention.
Acting HR Manager for 3 month period.
Investigation and follow-up of all safety incidents
as well as management of light-duty program.
Trained and implemented DuPont STOP safety program.
Perform plant-wide training. Management rep for
successful ISO14001 recertification. Trained and
certified TS16949 Auditor.
Implemented 360 degree feedback performance review
process which resulted in identification of
training needs among management and supervisory
staff.
Monitor attendance including performing all duties
related to FMLA, STD and Vacations. Responsible
for all corporate reporting and implementation of
all safety and environmental initiatives.
Feb, 2007 - May, 2007 Bullen Semiconductor
Eaton, OH
Contract Recruiter
Responsible for all recruiting efforts for this
supplier to the semiconductor industry.
Determined all advertising directives and
personally reviewed all incoming resumes and
applications.
Worked with department supervisors to determine job
descriptions and minimum requirements.
Performed all interviews, selected candidates and
made job offers.
Contract was completed with all candidate openings
filled.
Sept. 2002 - Dec. 2006 Jackson Tube
Service, Inc. Piqua, OH
Director of Human Resources
Oversite of 6-member HR staff in the administration
of human resources policies/procedures for this 310
employee, multi-state manufacturer.
Served in key roll on 8-person executive committee,
meeting bi-weekly to oversee all areas of business
operations.
Responsible for oversite of company benefits as
well as Payroll functions including creation of
company attendance incentive plan.
Introduced temp-to-hire program for all new
employees, eliminating risk to company and more
productive and efficient workforce.
Direct handling of all unemployment cases, drug
testing programs, company events, job bidding
process and writing of company handbook.
Created Training Matrix Program to track and
document employee training and skill levels to meet
requirements of QS9000 and ISO9001/2000 programs.
Served in key team roll to acquire initial QS9000
certification and subsequent ISO9001/2000
certification programs.
Implemented Succession Planning Program for
management level staff.
Conducted investigations as needed to resolve
employee relations or legal issues. Directly
disciplined employees related to violations of
company policies.
Realigned all record retention policies and storage
to insure compliance with HIPAA regulations.
Negotiated contracts with outside vendors to
provide services including vending, uniforms,
background checks and temporary employment
personnel. Current uniform service contract
negotiated to savings of over $85,000.00 over a
5-year period.
May, 1995 - Sept. 2002 Jackson Tube
Service, Inc. Piqua, OH
Manager of Safety and Training
Responsible for oversight of all safety and
environmental rules and regulations observance for
400,000 sq. ft. manufacturing operation.
Reduced reportable injury rate by 68% over a 7-year
period.
Earned 501 instructor status for OSHA Industrial
Training
Performed safety orientation for over 150
employees.
Served as company representative during on-site
OSHA inspection.
1993-1995 Arc Abrasives
Troy, OH
Customer Service Manager
Oversite of 8 customer service agents, as well as
billing and credit specialists for this convertor
of abrasive materials.
Increased sales by 22% over 18 month period
Redesigned sales catalog for increased appeal and
ease of use.
Performed oversite of new phone system installation
resulting in a seamless transition with no lost
time on sales floor.
Created sales training program for customer service
agents to insure more thorough knowledge of sales
methods and product lines.
Education
1980-1982 Wright State University Fairborn, OH
Bachelors Degree in Marketing
1978-1980 Sinclair Community College
Dayton, OH
Associates Degree in Business Administration
references
Available upon request
e-mail ******@**********.***
529 Park Blvd . Versailles, OH 45380 . Phone 937-***-**** Cell
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