Customer Service Manager
Resume:
CHRIS WILKINSON
Hawthorne, NJ 07506
***********@*******.***
Summary
Foreign Exchange Trader with over twenty five years of experience
in the fast paced environment of the world's currency markets
having traded in London, Dublin and New York. Extensive knowledge
and experience with the latest on-line trading platforms. Customer
focused with excellent interpersonal and communication skills.
Learn and adapt to new tasks and challenges quickly and
efficiently. Have the enthusiasm to become a key member of a
thriving team always looking for positive results and achieving
higher goals.
Experience
Freelance at FX Solutions
March 2010- Present
Forex Live.com
Sept 2009 - Feb 2010
FOREIGN EXCHANGE SOCIAL MEDIA COMMENTATOR
On-line contributor providing traders, investors and enthusiasts
with up to the minute economic analysis, market commentary and
flows, news and opinions in the world of foreign exchange.
FX Solutions LLC, Saddle River, New Jersey
2001-2008
VP - SENIOR FX TRADER / RISK MANAGER
. Ensure accurate FX trade executions.
. Covered trades by using the latest leading edge automated on-
line trading platforms.
. Client customer service relating to both trading enquiries and
the operation of their trading accounts.
. Monitor the overall currency book risk.
. Created a daily market commentary for email and web distribution
by analyzing relevant economic data.
NatWest Bank, London & New York City
1977-1999
VP - SENIOR FX TRADER 1986-1999
Traded with corporate and institutional clients offsetting the
trades in the interbank market.
Expanded the portfolio of currencies offered by the Bank to its
customers including non-deliverable forwards.
Ensured customer confidence, and thus rapid trading decisions, by
providing strategic, social, economic and political analysis of
dynamic economic data.
Facilitated relocation of the settlement operations from New York
to London, whilst maintaining the ongoing day to day operations,
utilizing extensive knowledge of workplace and cultural differences
and similarities between American and English personnel and
procedures. Managed a staff of 35.
SENIOR RESEARCH ANALYST 1977-1986
European FX trading; trader support functions, including balancing
profit and loss accounts and reconciling traders' positions.
Transferred to the Bank's affiliate in Dublin prior to being
promoted and rewarded with a move to New York.
Personally managed banking services for high-net worth / high
profile clients.
Took training courses in Consumer Services; Foreign Exchange;
Securities; and Management/Leadership.
Background
UK Citizen
US Permanent Resident Alien
CFTC Series 3 Certification (NFA registered)
Conversational French
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