Customer Service Manager
Resume:
Warren Schneider
Garrity Terrace
Pine Brook, New Jersey 07058
***********@*********.***
Summary
Seasoned manager with diverse experience in all facets of the auction
process, customer service, management skills, collections, litigation,
workouts/restructuring, asset recovery, and remarketing that possesses
superior diplomacy and negotiating tactics. Keen ability to minimize
problems and losses by selecting appropriate course of action, while taking
all variables into account. Self motivated individual that thrives on
challenges, multi-tasking, and problem solving. Experienced in all
disciplines of the banking and leasing industry.
Professional Experience
Global Auction Group, Inc. Towaco, NJ
2007 -2010
General Manager, Auctioneer, Realtor
Managed the everyday operations of full time auction company specializing
in all disciplines of real estate and personal property. Monitored and gave
direction to a staff of five.
. Responsibilities included interfacing with bank, attorneys and our
property investor clientele.
. Prepare and present power point presentations for all potential
auction situations.
. Fielded all inquiries from buyers and sellers.
. Created a marketing budget for all auctions.
. Solicited new business by phone and in the field.
. Responsible for all accounting issues for sellers and buyers.
NEC Financial Services, Inc. Teaneck, NJ
2003 - 2006
Collection, Litigation, Asset and Customer Service Manager
Sole responsibility for the daily performance of the collection and
customer service departments and portfolio management.
. Responsible for the assignment and direction of all outside attorney
and agency accounts.
. Interfaced daily with both outside and in house counsel to provide
instruction on appropriate steps for recovery in litigation in order
to obtain the most cost effective resolution.
. Analyze delinquent accounts to determine whether restructuring is
warranted and then monitor same on a proactive basis to mitigate risk.
. Negotiate all legal settlements and residuals, and approve terms on
all stipulations.
. Responsible for the repossession and remarketing of all returned
equipment.
. Responsible for the overall performance of the collection and customer
service departments consisting of 17 direct reports.
. Increased collection department productivity by 100%.
. Ensure compliance with all corporate operating instructions and
monthly reporting.
Siemens Financial Services, Inc. Bridgewater, NJ
2000 - 2003
Senior Portfolio Manager/Risk Management
Managed and controlled the delinquency of a portfolio consisting of complex
transactions in the middle to large ticket range.
. Established and maintained relationships with customers and field
associates.
. Reviewed documentation on all new credit applications before accounts
were booked.
. Reconciled all customer disputes and discrepancies.
. Directed receivables to specific target percentage.
. Prepared all paper work and files for transfer to the Compliance
Department.
. Prepared documentation for renewals, extensions, transfer of interest
and /or restructure.
. Provided buyout, end of term, and rollover calculations.
. Supervised the proper application of all funds and cash adjustments.
. Collaborated with asset management in the disposal of off lease
equipment.
Unicapital Corporation/ (formerly American Capital Resources) Hackensack,
NJ 1997 - 2000
Collection and Asset Recovery Manager
Managed a $570mm portfolio in house and at various financial institutions
and coordinated the entire backend process including all collections,
repossessions and equipment valuations. Supervised a staff of eight.
. Negotiated terms of all debit restructures (workouts) to mitigate
risk.
. Analyzed and verified equipment valuations for funding, remarketing
and liquidation.
. Participated in the collection effort with emphasis on more difficult
accounts.
. Interfaced with both in house and outside counsel, and managed
outside appraisers.
. Remarketed repossessed and off lease assets and organized auctions
and private sales.
Orix Credit Alliance, Inc., Orangeburg, NY
1990 - 1997
Collection, Litigation, Asset Manager
Manager in charge of the everyday operation of the Collections, Litigation
and Asset Recovery Departments within a branch of a multi-billion dollar
finance company. Managed a staff of fifteen. Prepared monthly reports.
. Coordinated all repossessions, private and public auction sales.
. Negotiated residual payments. Remarketed all equipment. Evaluated and
structured all extensions (workouts).
. Monitored outside counsel on active litigation accounts.
. Reviewed and provided direction on all delinquent accounts in the
portfolio.
. Interacted personally with recourse lessors and vendors.
Garden State Flooring, Paterson, NJ
1988 - 1989
Credit & Collection Manager
Midlantic/Sussex & Merchants, Newton, NJ
1987 - 1988
Collections Manager/Asset Recovery
Midlantic National Bank/North (formerly NJ Bank), West Paterson, NJ
1983 - 1987
Senior Collection/Supervisor
New York Sash and Door, Clifton, NJ
1981 - 1983
Credit/Collections Clerk
Education
NAA Education Institute,
Overland Park, Kansas
Accredited Auctioneer Real Estate
(AARE) 100, 200 & 300
Jim Graham School of
Auctioneering, Palm Beach, Florida
Diploma and
Certificate of Graduation
University of Florida, Gainesville, Florida
B.A. Psychology (Human Service)
Santa Fe Community College, Gainesville, Florida
A.A. Human Services (Psychology)
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