Customer Service Representative

Brandon O. Perry

***** ******* **** ***. **** Baton Rouge, La 251-***-****

abl5xw@r.postjobfree.com

OBJECTIVE: To gain a productive position that will allow me to grow

in identifying and designing effective solutions to meet the current

needs and contribute to the future expectations of the business

principles.

Education: Bachelor of Science - Division of Computer Science

Information Systems

Southern

University-Baton Rouge, LA 70813

Minor - Electronic Business

GPA: 3.0

PROFESSIONAL EXPERIENCE:

05/2009 - 08/2009 Internship Franklin Primary Health Center, Inc

Mobile, AL

Network Administrator

Worked with Network Administrator while supporting more than 200 WXP

workstations, Windows 2003 servers, including Exchange 2003, SQL 2005, two

domain controllers, IIS server, Pharmacy, Terminal Services Server, a full

DVR security camera package for 12 hospital centers, company-wide geometric

hand recognition time and attendance system, and a mobile dental vehicle

with full satellite, VPN access for Medical and Dental applications (a

traveling hospital). Two remote locations with split tunnels. (Hyena/VNC

for remote support).

04/2007 - 09/2008 Burlington Coat Factory Airline Hwy, Baton Rouge, LA70815

Customer Service Representative

Ensured that each customer received outstanding service by providing

a friendly environment, which included greeting and acknowledging every

customer, maintaining solid product knowledge and all other aspects of

customer service. Maintained a awareness of all promotions and

advertisements. Assisted in floor moves, merchandising, display

maintenance, and housekeeping.

04/2006 - 08/2006 Children's and Women's Hospital 1700 Center Street,

Mobile, Al 36604

Technical Support

Worked hands on with HIS (Hospital Information Systems),

provided routine assistance to departments with PC applications.

Corrected terminal and PC problems via troubleshooting. Provided users

with instructions for computer application.

RELATED COURSE WORK:

> Programming C++, HTML, and ORACLE/SQL

> Data Structures

> Computer Organization

> Digital Data Networks

> Software Engineering

> System Analysis and Design

> Database Management Systems

TECHNICAL SUMMARY:

Operating Systems: Windows NT, Windows 98, Windows 2000,

Windows XP, Windows Vista, Windows Vista

Business and Windows 7

Software: Mcafee, TrendMicro, Antivir, Avast, AVG, NOD 32,

Track-IT, Microsoft Exchange 2003, Microsoft

Outlook and Express, Web-Based Maintenance

System (Barracuda), Web Mail, Adobe Acrobat and

Photoshop, Norton's Ghost 14.0/9.0, Minor Batch

Scripting, Backup/File maintenance, ADUC

(Active Directory Users and Computers),

Domain/Local Administration, Mapping Drives,

HyperTermial, File Transfers over Network,

Recover Formatted Hard Drive, Hyena, Tight VNC

Hardware: Partitioning Drives, Biometric/Geometric Time

Clocks, Hard Drive Replacement, managing and

installing tape backup system remotely and

locally, HP series Printers, LaserJet, inkjet,

modems, Networks Interface Cards, Scanners,

RAM Memory Replacement, External Hard Drives,

CRT and LCD Monitors, Power Supply Replacement,

Video Cards

Network/Protocols: Ethernet, LAN/WLAN, Print Servers (USB,

TCP/IP, Parallel), VPN Fame Relay Network, Ring

and Bus Topology, Routers, Switches and Hubs.

STRENGTHS:

> Excellent communication and collaboration skills to work with

diverse groups effectively

> Self-Starter, adapting quickly to new technologies fluently

> Network and Information Security Infrastructure

> Remote administration

> Application Installation

ORGANIZATIONS: Kappa Kappa Psi National Honorary Band Fraternity

(Treasurer), Association for Computing Machinery (ACM), Church

Musician Since 2003 (Percussion), Prince-Hall Mason

VOLUNTEERISM: USA Children and Women's Hospital, YMCA Branco-Clark

Branch, Baker High School Instructor (Percussion)

REFERENCES: Available Upon Request

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