Sales Manager

Steven Whelan Phone: Cell *** *** - ****

Wellington, Florida 33449 Email: *******@***.***

Web Portfolio Link: www.mycareerhighlights.com/stevenwhelan

LinkedIn Link: http://www.linkedin.com/in/stevewhelan1

Senior Sales -Operations Manager

Driving profits through customer satisfaction

Results driven professional with multiple years of success in leading large

organizations to higher profitability. Proven management abilities in

sales, operations, planning, budgeting, and human resources. Acclaimed for

track record of consistently improving bottom line; earning reputation as

capable problem solver, who effectively analyzes complicated situations and

produces innovative solutions. Proficient in adapting talents to new and

different industries. Dynamic strategic planning and leadership aptitude

to proactively build, manage, and train cohesive, cross-functional teams to

achieve corporate objectives in competitive market place. Holds BSBA and

Executive MBA equivalent.

Core Competencies:

Management Oversight / Business Development / Sales / Market Analysis / New

Product Launching

P & L / Revenue Generation / Cost Reduction / Warehousing / Inventory /

Supply Chain Management Customer Relations / Staff Training & Development

Selected Achievements

. Directed six operations with more than 400 exempt and non-exempt

employees. Established responsibilities for management, implemented

improved policies and procedures and defined goals; improving

productivity by 17% and reducing staff by 11%. Coca Cola

. Reorganized routes based on targeted customers. Improved productivity

by 11%, reduced operating expenses by 18% and increased revenue by

more than $5,000 per route. Swisher

. Formulated plan to increase employee morale. Introduced employee of

the month program by department, implemented succession-planning

program and identified effective recognition and rewards for employee

contributions. Reduced turnover by 18%. Crystal Springs

. Initiated flexible hours program and 6 day work week to improve

customer relations. Increased productivity by 13% and reduced costs

by 16%. Received one of highest customer satisfaction ratings. Gold

Coast Beverages

. Launched campaign that pushed sales force to customers' door and

demonstrated how our "premium" product at higher price, was superior

to competitor's "one size fits all" product. Regained lost sales,

increased market share by 12% profit by more than 7%. Coca Cola

Professional Experience

General Manager, Swisher Hygiene Corp., Palm Beach, FL 2009 - Present

$ Multi-Million hygiene chemical products manufacturer.

Managed sales, operations, warehouse and inventory functions for large

territory consisting of Palm Beach, Martin, St. Lucie, and Brevard

Counties in Florida.

. Improved productivity by route by 11% and reduced operating expenses

by 18%.

. Increased revenue from $22K per route to $27K per route.

. Expanded customer base by 7%.

Steve Whelan Page 2

Professional Experience

Operations Manager, Gold Coast Beverage Distributors, Pompano Beach, FL.

2007 - 2009

$ 740 Million beer and wine distributor, 5th largest Miller/Coors

distributors in U.S.A.

Directed all aspects receiving, warehousing and delivery operation with

full P & L responsibility for 12 million cases in two counties with

over 200 employees. Supported sales in mission of order fulfillment.

. Reduced operation payroll in first year by $238,000.

. Successfully merged a new acquisition into current operations within

90 days.

Operations Manager, Gold Coast Beverage Distributor...continued

. Developed Operational Excellence Plan to lead and measure all daily

processes to maintain consistent order fulfillment according to

corporate goals.

. Implemented of combo (draft/package) delivery system for large

volume customers on Saturdays which improved customer service and

reduced delivery expense by 11%.

Area Manager, Coca-Cola Consolidated, Logan, WV.

2005 - 2007

$ 5.24 Billion in sales of Non alcoholic beverages .

Managed sales center operations, sales execution, promotional activity

and market development within labor and OPEX budget.

. Increased sales by 13% or 247,000 cases over prior year.

. Reduced operating costs by $272,000 in one year.

. Developed, negotiated and administered customer agreements and

pricing while maintaining customer relationships.

. Staffed, trained, evaluated and developed team members by creating

local incentives and motivational tools.

Branch Manager, Coca-Cola Enterprises, Ft. Myers, FL 1999 - 2004

$20.9 Billion in sales of Non alcoholic beverages.

Managed sales center operations, sales execution, promotional activity

and market development through maximizing community relationships.

. Reduced operating cost by $630,000.

. Launched campaign that regained lost sales, increased market share

by 12% and profit by 7%.

. Forecasted and delivered budgeted volume/ profits, while executing

division plan.

Regional Manager, Crystal Springs Water, Ft. Myers, FL.

1992 - 1999

$10.3 Million home and office bottled water and coffee service.

Directed sales center operations of 3 branches in SW Florida region.

. Expanded customer base in assigned markets and improved customer

service.

. Attained budgeted operating profit by managing all outside sales and

delivery departments.

Education

1 Suffolk University - Liberal Arts, Boston MA

ADDITIONAL EDUCATION:

Management Acceleration Program, Coca - Cola Enterprises (Comparable to

Executive MBA in Management)

Various ongoing courses and seminars in all phases of business, Coca-

Cola Enterprises

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