Project Manager Management

Christine V. Moffett

**** ***** ******

St. Charles, Illinois 60174

Email – *****************@***.***

Summary Experienced Program Manager professional with Information Systems

background. Expertise in resource planning, communication strategy and

project management plans ranging from small to large scale program

rollouts which require functional change and adoption of new practices

within an organization.

Work experience

2005-December 31, 2009 Northern Trust Corporation Chicago, IL

Training Manager within Global Learning and Development

Oversight for all online learning internal and vendor provided programs, systems and

personnel within Northern Trust. Established global development standards and

production process for online learning increasing production efficiency by 50%

between 2007 to present. Implemented desktop online learning and collaboration tools

to business unit functional trainers in order to increase point of need learning solutions.

Directed the overall eLearning framework, Learning Content Management System

and provide project management oversight for related projects. Developed and

implemented curricula platform within Learning Management System to enable push

of role based learning requirements. This platform provided a globally consistent

notification, monitoring and escalation process for our global compliance curricula

resulting in an exceeded financial services industry benchmark of 98% completion

status in 2008. Defined and implemented mandatory training reporting requirements

for all Northern Trust managers to ensure effective monitoring of completion status for

all training.

Provided Global Program support for Performance Management and New Employee

Orientation within Northern Trust. Established global communication process

ensuring proper notification of key program events and required tasks. Developed

program evaluation process which supports overall continuous improvement process.

Performed oversight for Global Learning and Development performance metrics and

department utilization. Established baseline metrics for Global Learning and

Development to measure internal efficiency and program penetration.

Managed and maintained the budget capital for eLearning programs. Renegotiated all

2009 contracts to meet expense control contracts resulting in a savings over 150K

while still maintaining same level of service.

2000-2005

Training Manager for Personal Financial Services & Northern Trust Investments

Managed all training functions, programs, and personnel supporting the Personal

Financial Services and NT Global Investment business units within Northern Trust.

Developed and implemented baseline curricula for each function within PFS and

Global Investments. Established baseline sales and sales management curricula for

wealth management strategists.

Managed and maintained the budget capital for PFS/NTGI business programs as well

as the corporate eLearning programs.

1994 - 2000 Andersen Consulting Education/Accenture St. Charles, IL

Learning Coach Resource Group Lead

Directed all functions, activities and personal management activities of a team

comprised of 30 AC and 20 contracted professional educators responsible for

facilitating large-scale training programs, focusing on systems building, business

process redesign and cross-competency development.

Developed objectives and metrics for support to assure the success of the Learning

Coach Group as a whole and also how the group interfaces within the Professional

Performance Enablement (PPE) delivery community.

Managed and budgeted the economic capital of the Learning Coach Group to meet

the financial objectives of Delivery within PPE.

Previous position descriptions within Andersen available upon request. Hire

date 7/1982.

Technical Skills

Word

Microsoft Project Powerpoint

Excel Articulate

presenter

Peoplesoft Webex

Professional Accomplishments

Appointed eLearning project manager for Northern Trust

Corporation. Responsible for creating the overall eLearning

vision, strategy and business case for the corporation.

Sponsored the implementation of the first eLearning product

for Andersen Consulting, Siebel Configuration, using the Centra

virtual classroom tool.

Created and co-implemented the financial business case and

reporting processes for Training Operations and Conduct

Support for the 1999 “steady-state” reorganization within the

Practice Innovation and Enablement organization.

Co-authored the article “Conducting and Supporting a Goal-

Based Scenario Learning Environment” published in the

November 1994 issue of the magazine Education Technologies.

Developed and implemented a “continuous improvement”

methodology used to represent Andersen Consulting quality

initiatives for the Malcolm Baldridge Award

Education 1978-1981 B.A. Drake University, Des

Moines, IA

References Upon Request

Contact this candidate