Project Manager Customer Service

BRIAN L. VUINOVIC

*** ***** ***** (***) ***-

*165

Galt, CA 95632

*************@*****.***

Highlights

Analytical and reliable certified IT professional

. Results-oriented with extensive knowledge and expertise in the

analysis, design, and implementation and post-production support of

business software and advanced government security systems.

. Experienced in re-designing/re-engineering business, manufacturing and

maintenance processes.

. 14 plus years managing multi-million dollar projects and project

budgets while supervising staff of up to 150 employees.

. Experienced in staff recruitment, training and development,

supervision, coaching and performance evaluation.

. Experienced in analyzing, writing and implementing company policy.

. Excellent written, verbal and interpersonal communication skills.

. Proven record of superior customer service and client satisfaction.

PROFESSIONAL EXPERIENCE

Sacramento County Sheriff's Dept., Sacramento, CA

2007 - 2010

Project Manager

. Responsible for installation of closed circuit TV security system at

the Rio Consumnes Correctional Center. CCTV system increased officer

and inmate safety and increased prosecution of crimes committed

against fellow inmates and deputies.

. Responsible for the upgrade and implementation of new departmental

towing software. The new software eliminated redundant tasks by

streamlining the data entry process and reducing time-to-dispatch

requests by 25%.

. Responsible for the implementation of new alarm billing software. The

new software implementation resulted in an annual departmental savings

of $26,000 as well as streamlining the annual alarm permit renewal

process and increased productivity by 10%.

. Responsible for developing policy and managing the maintenance project

for the department's 800+ vehicles' radio equipment. As a result of

this project 60 plus devices were found whereby increasing department

asset recognition by nearly $200k. Additionally, the new policy

requiring on-going maintenance re-calibrations has resulted in a 60%

reduction in field dropped radio transmissions.

. Wrote the RFP, managed the vendor selection process and currently

managing contracts negotiation for expanding the existing camera

system at the Sacramento Co. Main Jail.

Thomson Healthcare (formerly The Medstat Group), Sacramento, CA

2002 -2007

Manager, ISS Remote sites

2004 - 2007

. Responsible for coordinating the rollouts of Medstat approved

software/hardware to regional offices including upgrading from Office

XP to Office 2003 and server migration from Exchange 5.5 to Exchange

2003.

. Managed client's server migrations (CA Dept. of Health Services) from

Windows NT 4.0 to Windows Server 2000 whereby reducing client's server

downtime by 35%.

. Managed client upgrades from 56K modems to a telecom switch T-1

connection that provided $12k annual savings in phone line costs.

. Managed the company's five regional offices and implemented a new

procedure that enabled regional offices to work as a virtual help desk

which expanded internal technical support from 9 hours per day to 13.5

hours per day.

LAN Technician III

2002 - 2004

. Assisted in resolving server application failures for client (CA Dept.

of Health Services) whereby increasing server up-time by 90%.

. Assumed responsibility for proprietary software installations for

State of California clients and in doing so reduced the number of

reinstallations by 75% whereby increasing overall client productivity.

. Installed new backup software at the data service center that reduced

server backup failures whereby preserving critical client data.

EBARA TECHNOLOGIES, INC., Sacramento, CA

1998 - 2001

Network Administrator 2000 -

2001

. Managed the hardware upgrades including the upgrade from Microsoft

Windows 9x/Office 97 to Windows and Office 2000 whereby increasing

users' uptime by 20%.

. Managed the upgrade of the operating system and connectivity software

whereby increasing end-user's system connectivity from 85% to 99%.

. Developed a procedure to reconfigure local and global network file

structure that significantly improved security of files and folders.

Senior Technical Support 1998 -

2000

. Installed company's Y2K updates for 250 users nationwide.

. Implemented a technical support procedure that increased employee

productivity, streamlined technical response time by 200% and improved

end-user satisfaction.

H.J. Heinz Co., Tracy California

1990 - 1998

Production Supervisor

. Responsible for all phases of product production, safety compliance,

new and on-going employee including supervising all production staff

on all shifts.

. Reduced production downtime by 55% by installing a more efficient

production process.

. Implemented additional consistency testing procedures, which led to a

35% decrease in defective product.

EDUCATION

Novell - Certified Network Engineer 4.1

Graduated 1999

Brigham Young University, Provo, UT, B.A. in Political Science

Graduated 1990

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