Human Resources Management

CHRISTOPHER FENTON

*** ********* ****** #**** **********, CT 06604

(H) 203-***-****

*********@***.***

ORGANIZATIONAL DEVELOPMENT AND TRAINING

Growth through Personal Performance and Leadership

SUMMARY

Organizational Development Professional, confident, highly energized,

effective and persuasive communicator with strong interpersonal and

organizational development skills. A detail-oriented professional with

experience and proven success in planning, implementing and supporting

Human Resources plans and strategies in a wide variety of industries and

organizations.

Adept at developing exceptional internal client relationships through a

careful attention to detail that is based on practical experience and

successful strategies created to improve organizational relationships,

culture alignment, stakeholder management and leadership sponsorship.

. Expert at quickly and successfully responding to ever changing

environments and situations, known for strong client focus, level of

enthusiasm for effecting business success, systemic thinking and

strong relationship building, always demonstrating integrity while

projecting a positive personal and professional image.

. Accustomed to adversity, resistant to rejection, and practiced in the

patient and consistent attainment of personal and professional goals,

a turnkey solution provider who consistently earns the confidence of

both internal clients and staff through the delivery of superior

support and performance.

CORE COMPETENCIES

Organizational Design . Process Review and Improvement . Corporate Culture

Change . New Policy Rollout

Education . Employee Counseling . Policies and Procedures . Performance

Management

Productivity and Performance Improvement . Client Relationship Management

Employee Relations and Retention . Employee Communication . Compensation

Benefits Planning and Management . Leadership and Management Training

PROFESSIONAL EXPERIENCE

Norwalk Hospital Norwalk, CT

2007 - 2010

Organizational Development Specialist

Key leader tasked with establishing an Organizational Development

department. Reported to the Director of Leadership and Organizational

Development, accountable for managing several learning and OD initiatives

for a population of 2,000 employees.

. Managed a portfolio of 30 different leadership and professional

development programs, including instructional design, administration,

vendor management, evaluation and quarterly scorecard reports.

Maintained 100% course satisfaction and relevancy scores.

. Implemented Center for Creative Leadership 360? Feedback "Benchmarks"

program for managers and "Executive Dimensions" program for senior

leaders. Certified to administer, analyze, report and coach to

results.

. Managed the implementation and process of the performance management

system, including goal setting, development planning and coaching line

management through the annual review process.

United Healthcare Trumbull, CT

2002 - 2006

Management Development Consultant

Accountable for the implementation of professional, management and

leadership development across the UnitedHealthcare organization.

Christopher Fenton

Page 2

United Healthcare Continued

. Provided internal consulting to client groups in areas of leadership,

change management and teambuilding. Created customized solutions and

interventions. Coached managers on personal and professional

development issues as needed.

. Created and facilitated professional, management and leadership

development programs in both classroom and virtual webcast venues.

. Helped manage the measurement and evaluation process, using data to

monitor content effectiveness.

. Assisted in re-branding of corporate university after several mergers

and acquisitions.

Zotos International Darien, CT

2001 - 2002

Human Resources Manager

Accountable for all Human Resource functions including training and

development, recruitment, compensation incentives, employee relations and

benefits administration.

. Worked with managers to resolve employee relations issues through

coaching and/or arbitration process.

. Designed and facilitated various professional and management

development programs.

. Re-engineered the compensation incentive plan to align pay with

performance.

. Supervised two HR generalists in a matrixed organization.

Pricewaterhouse Coopers New York, NY

1999 - 2001 Human Resource Manager

Key leader in providing support and guidance on all HR issues. Tracked key

skills and interests of associates and senior associates. Created schedules

to balance client needs with employees' interests and abilities.

. Managed chargeable hours and utilization goals. Identified ways to

maximize resources; partnered with recruiting to identify and

interview candidates to fill specific needs.

. Participated in all human resources processes including annual

compensation review, incentive compensation, budget development and

promotion decisions.

. Monitored performance management process, identified career

development opportunities and counseled as appropriate.

EDUCATION

Bachelor of Science, Accounting

Salve Regina University Newport, RI

PROFESSIONAL CERTIFICATIONS

MBTI . Situational Leadership II . 7 Habits . Crucial Conversations . ASTD

E-Learning

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