Customer Service Sales

Jamie Mewborn

San Diego, Ca *****

Cell # 619-***-****

************@*****.***

.

. Objective:

. Seeking a positions in Management, Customer Service, Help Desk, Admin,

. Summary: Skillful tactician self motivated experienced in Customer

service. Admin duties Excellent written and verbal communications

skills, Great in team environment. I also possess a clear vision for

success with aptitude to establish goals, and develop newer

strategies.

.

Experience

SPRINT WIRELESS

STORE MANAGER (NOV, 09 -Current)

. Responsible for day to day operations

. Direct supervision of retail store employees including, job

descriptions, interviewing, training, scheduling, performance reviews

. Hold team accountable for production and quality

. Coordinate sales promos and merchandising

. Fully knowledgeable on all retail systems and procedures

. Conduct ongoing recruiting and hiring of retail store team members

. Utilize customer feedback to reinforce and improve the quality of

service and customer satisfaction

. Manage staffing levels and create schedules that support customer

service and daily operations within budget.

. Recognize and respond to performance issues, with honest and direct

communication, enforcing disciplinary guidelines

. Deliver consistently balanced results, drives for financial

performance both "top & bottom line"

. Ensure the accuracy, completion and reconciliation of all financial

transactions and operation of point-of-sale terminals

. Maintain cash control and reviews all sales discrepancies

. Monitor inventory in/out on a daily basis

. Compute weekly sales reports for management

Naval Base San Diego

(Rec-Aid/ Tech Support/Admin Dec 08- Nov 09)

. Inventory Management.

. Performed routine daily operation

. Customer Service/Desk Clerk.

. Operate office machines photocopier, fax and computers.

. Controlling and monitoring all the operations of jobsite computer

systems.

. Intercom Announcer

. Troubleshooting Computers.

. Answers directional or information question either in person or via

phone.

. Field calls

. Clerical work/Faxing/ Scheduling/ Filing

. Product return and Receiving

. Operate cash register.

. Opening/ Closing facility.

. Accepted payment and signups for Recyard trips.

. Money count & End of Day paperwork.

. Ordering office and moving supplies

. Communicating with vendors

AXXELL Wireless (CRICKET Wireless)

(Store Manager Nov 06- Dec 08)

Manage Employees

Time Card Management

. Inventory specialist.

. Maintained high volume of sales.

. Create Employee Work Schedule

. Order store supplies

. Responsible for Opening & Closing store.

. Money count & End of Day paperwork.

. Interviewed, Hired and fired employee's

. Scheduling

. Aid sales team

The Mobile Solution (T-Mobile)

(Sales Representative June 06-Nov 06)

.

. Sales

. customer service

. processed returns

. troubleshoot cellular devices

. Inventory

Specialist

. Applied marketing skills to increase sales.

. Responsible for Opening & Closing store.

. Cultivated client relationships with customers, increasing customer

satisfaction.

Education:

High School Diploma

. Cumulative GPA: 3.0 out of 4.00

International School of Manila, Manila Philippines

. Sophomore Mesa College

(Current)

.

.

Major:Linguistics

. Honors and Interests:

. Senior Honors: Senior cumulative average of 3.0 out of 4.00

. Manila Embassy Basketball season- voted MVP 05 & 06

. Certificate of Recommendation - United States Embassy of the

Philippines.

. Skills: Bilingual Fluent Tagalog & English Good

spokesperson

. Proficient in Microsoft Word, Excel,

PowerPoint.

Typing WPM 43

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.Q5?B*[pic]CJOJ[?]QJ Robert English 619-***-****

Clinton Smith 619-***-****

Eric Thompson 619-***-****

Contact this candidate