Sales Customer Service

Peter Ivey

*** *** ***** **** ? New Milford, CT *6776 ? 203-***-**** ?

*****.****@*******.***

BUSINESS DATA ANALYST

Database Analysis & Mapping Procedural Logic Customer Segmentation

Big-picture focused, hands-on Data Analyst with four years of experience in

data manipulation and report generation, balancing the tradeoffs of risk,

quality, and cost to support Customer Knowledge Management strategies.

Adept in deploying analytical research to steer the marketing of products

and services, client acquisition, and revenue retention. Experienced in

the analysis and design of business and operational reporting data while

managing the aggregation of data into central repositories for easy

archiving, retrieval, and tracking.

( Penetration Analysis & Customer ( Risk Assessment/Mitigation

Segmentation Strategies

( Ad-Hoc Reporting, Database Analysis ( Statistics/Data Mining/Data

Cleansing

( Qualitative & Quantitative Evaluation ( Client

Acquisition/Satisfaction/Retention

( Data Manipulation & Fact-Based Analysis ( Presentations/Communication

Vermont Information Processing (Dec 2009-Present)

Brookfield, CT

Data Cleansing Specialist

. Analyze business data; design, develop and execute quality data movement

processes to drive consistent, repeatable and scalable solutions for

managing vendor database.

. Write SQL queries, creating all necessary migration programs/scripts,

and prepare step-by-step instructions for performing the migration and

verifying its accuracy.

. Map controls from project-to-project, understand trends in the data and

data anomalies to ensure integrity and quality of information, prepare

reporting and communication summaries for project lifecycle phases.

. Assimilate time-based reporting to document and track issues and change

requests, schedule, milestones, and strategic shifts in project to

remediate variances from pre-determined thresholds.

. Decipher highly complex data; create custom data sets and charts,

documented processes and tools for systematically manipulating and

validating the data.

Panolam Industries (May 2009-Nov

2009) Shelton, CT

Business Analyst

. Led pricing, volume, and rebate analysis to provide "operational

insight" into capital projects, including e-commerce implementation,

structural improvement and software implementation and testing.

. Conducted financial modeling and justification exercises, developed past

financial and operational performance reports, business plan analysis

and feasibility studies.

. Prepared ad-hoc reports and cost benefit analysis; identified business

development and add-on sales opportunities to support executive level

decision making.

. Synthesized data, formulated SWOT analysis detailing competitive

intelligence; performed complete due diligence to ascertain trends,

discrepancies, and areas of exposure.

Peter Ivey

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AEROTEK(Contracted to General Motors) (Jan 2006-May 2009)

Somers, NY

Regional Brand Analyst (Aug 2008-May 2009)

. Evaluated business processes; gathered requirements from internal

stakeholders to compile and present data for evaluation of sales for

retail, fleet, employee and brand and market share penetration.

. Prepared competitive review deck and market analysis. Broke down data

into actionable driver components through simplified evaluations and

balanced scorecard reporting.

District Sales Manager (Jan 2006-Aug 2008)

. Directed vertical growth strategies, oversaw all phases of sales cycle,

operations/business planning, inventory control, and personnel

management.

. Maximized bottom-line by developing tactical sales goals; evaluated,

negotiated and closed structured transactions. Established clear goals,

metrics and sales forecasts to achieve business targets.

. Ironed back-end operational inefficiencies to drive staggering increases

in productivity, customer service, sales reach and frequency targets.

Bachelor of Science, Justice and Law Administration

Western Connecticut State University, Danbury CT 2005

Southern Connecticut State University, New Haven CT

Bachelors Degree, Undeclared, Fall 1998-Spring 1999

Highly Proficient in Microsoft Excel, Microsoft Windows, Microsoft Word,

Microsoft Power Point,

Microsoft Access, Profit Key, Facts 2.0, Lotus Notes, PeopleSoft,

nVision, GoldMine Administrator

PROFESSIONAL EXPERIENCE

EDUCATION

TECHNICAL EXPERTISE

Contact this candidate