Technician Systems

Andrew J. Giers

Broomfield, CO ***** ? 303-***-****? ******@*.*** ?

www.linkedin.com/in/andrewgiers

Summary of Qualifications

IT Systems Analyst with extensive experience in analysis and

troubleshooting of technical issues in multi-platform environments.

Expertise in remote support of client/customer systems and applications.

Proven abilities in analysis, resolution, and prevention of issues

occurring in both current and legacy applications and systems. Key skills

include:

- Motivated detail oriented and efficient

- Understands the need for prompt responses to inquiries

- Clear concise written communications

- Responsive to critical business needs

- Objectively prioritizes issues

Technical Profile

Systems - Windows NT, 95, 98, 2000, XP, Vista, DOS, VM Ware, UNIX, LINUX,

HP-UX, 3270, Novell, AS/400, MVS, JES, Legacy, Aspect, and Cisco Systems

Database - Oracle, PL/SQL, DataStage, MS Access

Remote Access - VPN (RSA, Nortel, Cisco), VNC, TightVNC, NetMeeting

Software Applications - MS Office Suite, Appworx, PeopleSoft CRM, SAP,

Remedy, KRONOS, Crystal Reports, Veritas

Professional Experience

McKesson Health Solutions, Broomfield, CO 2000 - 2010

IT Systems Analyst (2007 - 2010)

Operations, maintenance, and development of automated reporting systems for

a Fortune 500 medical services corporation.

. Ensured integrity and delivery of automated Oracle and Aspect reports

from SQL databases to internal corporate and client web, CDAT, and FTP

sites according to contractual obligations and HIPAA regulations.

. Analyzed and developed schedules for automated reporting, improving

the efficiency of the monthly reporting cycle.

. Requisitioned, configured, and implemented new server hardware,

replacing antiquated systems and coordinating with corporate IT and

third party application support to triple computing power of automated

system.

. Provided analysis and identification of statistical trends in medical

data with regards to business needs in support of client service

managers and accounting executives.

. Investigated and resolved inquiries by SOX and ISO9000 audits.

. Developed and maintained Perl scripts and batch files for automated

transfer of reports between UNIX server directories and Windows file

structures.

. Maintained MS Access tables for organization and distribution of

automated reports linked to client web reporting according to HIPAA

regulations.

McKesson Health Solutions, Broomfield, CO

Support Desk Analyst/Computer Operations (2000 - 2007)

Technical phone support for 25,000+ employees over a wide range of systems

and applications. Data center operations for a medium sized computer room

with both standalone servers and RAID systems.

. Performed password resets and application support for Windows, UNIX,

LINUX, 3270, and web based applications.

. Analyzed and resolved network/hardware issues for PC's, dumb

terminals, monitors, printers, wireless devices (Blackberry and PC)

and modems.

. Implemented and maintained VPN remote access systems and accounts.

. Monitored Windows and UNIX based servers and their backups.

. Analyzed, resolve, and/or escalate (if necessary) hardware and network

problems related to data center operations.

. Performed restores, created new backup schedules, and loaded client

data into SQL data bases.

Artesyn Technologies, Inc.

Electronics Engineering Technician 1996 - 1999

Electronics technician for the manufacture of server power supplies and

maintenance of test equipment.

. Component level troubleshooting and repair of power supplies for

network servers, requiring both surface mount and through-hole

technology skills.

. Detailed failure analysis of field returned units.

. Formulating and implementing corrective actions as part of a product

quality team.

. Insuring ISO9000 compliance of manufacturing processes.

Storage Technology Corporation 1987 - 1996

Manufacturing Tech III - Advanced Manufacturing Engineering

Computer Operator - Engineering Computer Center

Education

Westwood College of Technology AAS/CNT

Denver Institute of Technology, AAS/EET Degree

Professional Development

MS Networking Essentials, A+ Certification

Help Desk 2000 - Certified Help Desk Professional

Cisco Systems - Building Cisco Remote Access Networks

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