Customer Service Manager

Deborah J. Downes

*** ******* ****** ****

Gillette, NJ 07933

Phone: 404-***-****

Email: **********@*****.***

Goal:

Continue career in banking with emphasis on providing outstanding customer

service. I have a combination of strong people skills with excellent

accuracy.

Employment History:

Credit Union of Georgia Member Service Rep. July 2006 - Present

Woodstock, GA Head Teller

Loan Processor

Interim Assistant Manager

The Credit Union cross-trains employees in all functional areas of daily

activities. I have opened new accounts of all forms including IRAs, HSAs,

and CDs, processed all types of loans from credit cards to home equity

loans. I am one of the fastest and most accurate tellers in the company

and also served as Head Teller for a couple of years. I filled in as an

interim assistant manager as well. I enjoy all aspects of banking which

involves customer interaction.

Gables Residential Executive Secretary October 1988 - July 2006

Atlanta, GA

At Gables I supported 5 executives as an administrative assistant. I

processed many SEC documents under the direction of the Chief Financial

Officer and arranged extensive travel for the Chief Executive Officer. I

did PowerPoint presentations for the Chief Financial Officer to present at

financial conferences. I prepared highly detailed reports for our

shareholders and board. I learned to multi-task in this high-energy

environment. I left Gables in a desire to put my people skills to work in

a customer service driven career.

Previous Banking Employment:

Marine Midland Bank Teller 1986-1987

Plattsburgh, NY

Naval Research Lab FCU Teller/Asst Head Teller 1984-1986

Washington, DC

FDIC FCU Teller 1983-1984

Washington, DC

Bay State Bank Teller 1981-1983

Ship Bottom, NJ

Newton Trust Company Teller 1979-1981

Newton, NJ

Education:

Newton High School 1975-1979

Successful Supervisory Certification Course 2008

Kennesaw State University

Fred Pryor Continuing Ed classes 2009

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