Customer Service Manager
Resume:
roy STEVE watson
**** ********* ** ( Lancaster, CA 93535 ( ***********@*****.***
BUSINESS DEVELOPMENT/OPERATIONS MANAGEMENT PROFESSIONAL
SUMMARY OF QUALIFICATIONS
. EXTENSIVE MANAGEMENT EXPERIENCE IN BOTH TECHNICAL AND NON-TECHNICAL
AREAS. MANAGED DEPARTMENTS WITH ANNUAL BUDGETS OF MORE THAN $3 MILLION.
. Experienced in implementing lean methodologies to drive continuous
improvement.
. Led several cross-functional teams that successfully transferred from
internal manufacturing to external contract manufacturers. Commitment to
quality, including ISO and proper use of TQM tools.
. Managed and mentored large manufacturing organizations as well as Non-
Manufacturing groups and processes across multiple plants globally.
Proven track record of reducing costs.
. Supervisory skills second to none. Experienced in hiring, training,
motivation and evaluation. Skilled in finding broken systems and
performing necessary change through project management or other methods.
. Maximize resources to achieve customer satisfaction and increased
productivity, meet deadlines and goals. Implement and coordinate both
strategic and tactical plans to enhance performance.
. Adept and experienced in problem solving and providing solutions.
Excellent qualifications in leadership and interpersonal communications.
Bilingual: Spanish and English.
. Persuasive, with ability to communicate effectively with culturally
diverse audience. Public speaking and executive management briefing
experience.
. Six Sigma - Black Belt certified
. Computer skills include MS Office Suite, Visio, MES and ERP Systems.
Professional Experience
SENIOR MANAGER TEST OPERATIONS FEBRUARY 2000 - PRESENT
vitesse semiconductor Camarillo, CA
$225 million manufacturer of high-performance, semiconductor solutions for
Carrier and Enterprise networks worldwide.
. Directed development and implementation of activities in production,
engineering and shipping to meet company goals, quality, and cost
objectives. Directly supervised 100+ personnel.
. Prioritized production schedules based on product introduction, equipment
efficiency and materials supply.
. Planned and administered procedures and budgets. Made budgetary
recommendations regarding capital expenditures and direct/indirect
labor.
. Developed schedules and manpower requirements for assigned areas.
Selected, developed, and evaluated personnel to ensure the efficient
operation of this position
. Managed the move of the multi-million dollar test facilities from
California to ASIA which included larger automated testers, hardware and
the product qualification. Project completed 25% under estimated budget,
resulting in a $200,000 savings.
. Developed and implemented lean manufacturing methods and techniques, such
as value stream mapping, Kaizen, 5S, Poke-Yoke, and led the waste
reduction efforts in the Manufacturing area.
. Coordinated Lean efforts of the entire operations group including sales,
planning, assembly, test, shipping and receiving. This global endeavor
resulted in cycle time reduction of over 30%, from 40 days to 28 days. An
additional benefit was a significant reduction in overall inventory, from
over $50 million in September 2008 to under $30 million in March 2010.
manager Customer service September 1998 - February 2000
superior ENGINEERED products corporation Ontario, CA
Manufacturer of high end and high technology doors and windows for 50
years.
. Accountable for Customer service and coordinated with Sales Ops.
. Managed all aspects of production control and manufacturing.
Created/implemented cell manufacturing improving efficiency and reducing
waste. Achieved reduction of manufacturing lead times by 20%.
. Achieved 99% on time shipment through identification and elimination of
bottlenecks.
supervisor test floor September 1996 - September 1998
vitesse semiconductor Camarillo, CA
. Directed test personnel; ensured components and assembled products met
standards. Initiated and improved department standards and procedures.
. Reviewed and approved testing and evaluation methods of standard and
special devices.
. Prioritized schedules; assisted in evaluation of test equipment for
purchase.
. Selected and developed personnel. Increased efficiency by 25%.
military service
UNITED STATES NAVY, AIRCREW, HONORABLE DISCHARGE
. Petty Officer First Class. Aircrew Wings, "E" ribbon for TOP patrol
squadron, Good Conduct Medal. Two awards from Lockheed for 2000 flight
hours. West coast instructor of the year.
Education And Training
LOS ANGELES SOUTHWEST COLLEGE LOS ANGELES, CA
President's List; GPA 3.5/4.0
Professional Development
. Six Sigma - Black Belt certified
. 80 Hours of formal training in Lean Manufacturing
. Many seminars including: Eight week course on curriculum writing.
Leadership development workshops. Total Quality Management, Managing
Cross Cultural Group
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