Technician Sales

Samuel F. Duncan

Seguin, Texas *****

830-***-****

mailto:*****@*****.***

mailto:********@****.**.***

QUALIFICATIONS

Well-developed supervisory and training skills. Highly

skilled in basic office computing.

Possess strong technical abilities in telecommunications and

computers.

Highly ambitious and self- motivated.

Possess very good interpersonal skills

.

Bilingual -100%English/ 50% Spanish

WORK HISTORY

May 17, 2004-Present, Computer Nerdz Inc. San Antonio, Texas

Computer Technician- A+ Certification

Responsible for all aspects of computer repair-In shop repair

of computers as well as setup and delivery for customers.

Service calls for business and residential service calls.

All aspects of operating systems (Win95, Win98, WinMe,

Win2000, WinXP-HE and PRO) repair, data recovery, Imaging.

Experienced in Norton Ghost imaging, cloning and backup

procedures.

Experienced in configuring Microsoft Internet Explorer,

Outlook, Netscape Communicator Netscape Mail, Dial-Up

Networking, TCP/IP, Telnet, POP3, SMTP, and Remote Access.

Software installation, removal and updates.

Wireless setup of multiple computers via router

configurations.

Configuration of broadband connections- (Roadrunner, SBC

DSL), all 3rd party ISP's.

Installation of hardware and software-upgrades,

Bad hardware replacement, provide customer solutions for

existing issues.

Incorporate Company hardware sales with existing customer

needs.

Train accordingly at customer level to provide a positive and

comfortable learning environment.

Networking skills- wireless and wired.

Virus Removal

Spyware removal

1998 to Apr 1,2004, San Antonio, Texas

Database Administrator

Responsible for supporting 2 business applications across 13

state regions. Includes technical advisor, trainer and

analysis of field data as it relates to a UNIX/Oracle

database structure. Provided user support in a technical

manner. Installation of applications utilizing Microsoft

NetMeeting as a cost effective tool. Efficient in Microsoft

products. Responsible for business application operating on

22 servers at any given time.

EDUCATION

A+ Certified PC Systems Technician, 4/5/2004

Accredited Associates Degree in Specialized Business-

1998-Present

International Correspondence School @ Scranton, Pennsylvania

Associates Degree in Applied Technical Science-1984

Community College of the Air Force @ Southwest Texas State

University

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