Customer Service Manager
Resume:
Tamara R. Adkins
Jefferson, OH 44047
To Whom It May Concern:
As a highly motivated, career oriented professional, combining my extensive
administrative experience along with my continued interest in advancing my
abilities through extensive training, I am confident my qualifications,
combined with current experience, would make me an excellent addition to
your team.
As you can see from my attached resume, I have been an integral part of the
organizations I have served. I have held positions that have helped to
finely-tune my administrative, management and leadership skills.
My particular areas of expertise include:
. Purchasing
. Customer Service
. SAP Systems
. Contract Negotiations
. Contract Administration
. ISO 9001:2000 Knowledge
. Responsible Care Knowledge
. WCR Initiatives
As the Senior Buyer at Eriez Manufacturing. I am responsible on a day-to-
day basis for supporting the site in all aspects of purchasing, including
purchasing of raw materials for manufacturing needs, capital and expense
purchases and projects, participating in developing specifications for
projects to be performed and leading negotiations.
The following are some of the highlights of my accomplishments throughout
my career.
. C.P.M. Certification received in December 2006
. SAP Super User
. Successfully negotiated numerous contracts including all aspects of
purchasing, resulting in cost savings, avoidances, extended payment terms
and successful completion of projects. Some examples would include raw
materials, site services, MRO items, engineering services and capital
projects.
. Considered a resource across multiple plant locations resulting in cross
site negotiations and mentoring opportunities.
. Utilized as a resource across various plant locations by traveling to
locations to assist during emergency situations as well as contract
management during plant turn-arounds.
I feel the above information will provide you with a sampling of my
qualifications, abilities and dedication to my career. I believe I would be
an excellent contributor to the success of your team. I look forward to
speaking with you in the near future about this position and my resume.
If you have any questions about the attached, please feel free to contact
me.
Sincerely,
Tamara R. Adkins, C.P.M.
Attachment
TAMARA R. ADKINS, C.P.M.
48 East Walnut Street Jefferson, Ohio 44047 440-***-****
OBJECTIVE
To secure a responsible position in an environment with opportunities for
growth from within the corporation
HIGHLIGHT OF QUALIFICATIONS
. Motivated, self-directed, energetic, and results oriented
. Able to multi-task and thrive under pressure
. Over twelve years of experience bidding, negotiating contracts in various
capacities of purchasing
. Over twelve years of experience planning and coordinating special events
on and off-site
. Proven leadership and supervisory experience, with ability to lead
multiple projects simultaneously
. Versatile communicator with ability to effectively communicate throughout
the organization
CORE COMPETENCIES
Purchasing
. Over twelve years in various positions of purchasing
. Current C.P.M. certification
. Skilled negotiator
. Contract administrator
. Manage pre-bid meetings and walk-thrus
. Negotiate contracts for multiple locations
. Manage raw materials and stores inventory levels
. Utilize various MRP systems for maintenance of inventory levels
. Manage inbound and outbound freight services
Leadership
. Over ten years in various capacities of management
. Lead cross functional teams
. Manage personnel to include interviewing, selecting, training,
evaluating, coaching, and promoting
. Participate in 360 Degree feedback sessions
Communications
. Excellent written and verbal skills
. Skillfully compose, format, review, and edit documents
. Prepare and deliver presentations utilizing several software packages
. Conduct research and compile information
. Professionally prepare and utilize spreadsheets capturing and tracking
data to improve efficiency
Administrative
. Manage multiple schedules and efficiently coordinate
. Effectively screen calls and visitors and direct appropriately
. Maintain files and other records in accordance with records retention
policies
. Build and maintain relationships with external and internal customers
Event Planning
. Successfully orchestrated all aspects of numerous events for
employees, customers and public officials
> Types of Events
. Dedication Ceremonies
. Awards Ceremonies
. Golf and Baseball Outings
. Employee/Children's Christmas Parties
TAMARA R. ADKINS, C.P.M.
Page 2 of 3
Community Outreach
. Act as a liaison between corporation and various charitable
organizations
. Serve on Charitable Contributions Committee to disburse funds to
diverse organizations
. Active participant in United Way Day of Caring events
. Volunteer for Girl Scouts
. Volunteer parent for 4-H
. President - American Business Women's Association Chalice Charter
Chapter
. Volunteer for Jefferson Area High School Athletic Boosters Association
Transferable Skills
. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Publisher
and other assorted programs
. Proficient in live software data management programs including SAP and
AS400
. Excellent customer service provider
. Experienced in dealing with and maintaining confidential material
. Competently prioritize workloads to accomplish tasks
CAREER HISTORY
Eriez Manufacturing Co. 2008 - Present
Erie, Pennsylvania
(Manufacturer of Vibratory and X-Ray Equipment)
Senior Buyer
King Luminaire, Company, Incorporated 2007 - 2008
Jefferson, Ohio
(Decorative Light Fixture Manufacturer)
Purchasing Agent/Manager
NOVA Chemicals, Incorporated 1997 - 2007
Painesville, Ohio
(Expandable Polystyrene Manufacturer)
Purchasing Agent/Logistics Leader - Painesville Site
Buyer II - Beaver Valley Site
Assistant Buyer - Beaver Valley Site
Procurement Support Representative - Beaver Valley Site
Associate II - Painesville Site
Hubbell Industrial Controls, Incorporated 1992 - 1997
Madison, Ohio
(Pushbutton Control Manufacturer)
Customer Services Coordinator, Inside Sales Department
Materials Clerk, Manufacturing Department
Administrative Assistant to Vice President and General Manager
Blue Cross/Blue Shield of South Carolina 1992 - 1993
Columbia, South Carolina
(Healthcare Provider)
Administrative Assistant to Sr. Director, Major Group Membership Services
TAMARA R. ADKINS, C.P.M.
Page 3 of 3
JOB RELATED TRAINING
Increasing Human Effectiveness II Business Law
Negotiations Training Business Math
Acclivus Sales Negotiations Business English
Strategic Purchasing Contracts Training
AMA Fundamentals of Purchasing SAP Combo Course For Buyers
SAP MRP Training Tax Training
Lean Manufacturing, Green Belt Training
EDUCATION
. Hondros College, Real Estate Related Courses 2007
. Institute for Supply Management, Certified Purchasing Manager Courses
2006
. Duquesne University, Pittsburgh, Pennsylvania, Preparatory Courses
1998
. Lakeland Community College, Business Law Course 1991
. Ashtabula County Joint Vocational School, Jefferson, Ohio, Certificate
Earned 1988
. Jefferson Area High School, Jefferson, Ohio, Diploma Earned 1988
CERTIFICATION AND LICENSURES
. C.P.M. (Certified Purchasing Manager) 2006
. Ohio Real Estate License 2008
TAMARA R. ADKINS, C.P.M.
48 East Walnut Street Jefferson, Ohio 44047 440-***-****
REFERENCES
John Thayer
NOVA Chemicals Inc.
EPS Manufacturing Leader
Brian Fedor
NOVA Chemicals Inc.
Site Leader
Marcy Austin
NOVA Chemicals Inc.
Site Accountant
Contact this candidate