Customer Service Assistant
Resume:
*** *** **** ****, ******, CT *****
********.*********@*****.***
EDUCATION: University of Connecticut, Bachelors of Science in Business and
Technology
RELATED COURSEWORK:
Financial Accounting
Personal Finance
Strategic Analysis
Real Estate Principles
Internet Technology & Electronic Commerce
Integrated Marketing Communications
Business Information Systems
Legal & Ethical Environment of Business
PROFESSIONAL EXPERIENCES:
Shoff Darby Insurance Company: Trumbull, CT August 2006-
Present
Executive Assistant/Analyst
Work with underwriters to amend policies where necessary in order to meet
client demands
Deliver good customer service by responding swiftly to queries and concerns
from clients
Maintain hard copy and electronic filing system
Prepare invoices, reports, memos, letters, financial statements and other
documents, using word processing, spreadsheet, database, or presentation
software
Send corporate documents, records, and reports to clients
Compile, transcribe, and distribute minutes of meetings
Train other clerical staff.
Analyze, research, compile and format custom data sets and graphs as well
as prepare special projects.
Open, sort, and distribute incoming correspondence, including faxes and
emails
Perform general clerical duties such as: answering phones, photocopying,
faxing, mailing, and filing
Monroe Board of Education: Monroe, CT February 2009-June
2010
Substitute Teacher
Instructed students Kindergarten to 12th Grade
Reported to office upon arrival at school; checked mailbox of absent
teacher for materials requiring immediate attention
Maintained discipline and classroom control that fosters a safe and
positive environment for all students and staff in accordance with school
and county policies
Performed related duties as assigned by administrator in accordance with
school/division policies and practices
University of Connecticut: Waterbury, CT April-August 2008
Student Advisor Assistant
Interviewed and advised students regarding information, procedures and
academic requirements of a specific program or major
Prepared advising materials such as student information, advising guides
and recruitment materials
Presented academic information to orientation groups and potential students
and parents
Held presentations of campus events during orientation
Re/Max Right Choice: Trumbull, CT May 2005-June
2007
Office Receptionist
Answered telephones and transferred to appropriate staff member
Scheduled showing appointments to view specific properties and open houses
Meet and greeted clients and visitors
Create and modify documents using Microsoft Office
Signed for and distribute UPS/Fed Ex/Airborne packages
QUALIFICATIONS:
Ability to relate well to the public, in person and on the telephone.
Able to work effectively with multiple supervisors, balance and prioritize
multiple requests.
Capable and practiced in handling complex and/or multi-faceted tasks.
Effective office; both clerical and secretarial, time management, and
organizational skills.
Diplomatic, tactful, creative, flexible, resourceful, dependable,
organized, friendly, emotionally mature and professional
Computer literate
Proficient with Windows, Microsoft Office (Excel, Access, Word, &
PowerPoint), Visual Studio, Microsoft Outlook, SQL, and HTML.
AWARDS:
University of Connecticut Dean's List
Monroe Rotary Club Award Recipient
Recipient of Duke of Abruzzi Scholarship for Academic Excellence
Nicandra Marie Tartaglia
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