Ruby Hunter
Newport Beach, CA
*******@*****.*** . 949-***-****
Executive Management
Operations . Business Management . Strategic Planning
Highly accomplished visionary executive with the experience in developing
and implementing operations, training, market expansion, strategically
handle new and existing business relationships, P&L management, plus
develop and implement business plans for both startup and growth
organizations. A results-oriented individual, decisive leader with proven
success in the market, a strategic thinking, with strong negotiating and
problem solving skills. Thrive in a dynamic environment while remaining
pragmatic and focused.
Core Competencies
. International Operations . Strategic Business Planning
. Global Strategic Alliances
. Team Building & Leadership . Visionary Leadership .
P&L Management
. Management . Technology Development . Business
Development
. Revenue & Profit Growth . Risk Management
. Marketing Identification
Corporate Solutions - Irvine, California
2002-2010
Business Consultant
Find resolution for companies in need of business development, increased
revenue, and restructure operations.
> Work with attorneys on PI cases, financial structured settlements,
life care plans, benefits, i.e. disability, WC, SSI, SSDI, Medicare,
Medical, all types of insurance plans in the market.
> Work closely with a variety of companies including insurance and
healthcare organizations to streamline, increase revenue, and
restructure operations some with multiple sites
> Working knowledge with all types of coverage such as, PPO, HMO, IPA,
Manager Care, Accident injury cases, recoveries, pharmacy,
Coordination of Benefits, and all types of insurance coverage's
including Medicare, Medical, also working knowledge of all types of
billings such as hospital, medical office visits, surgery, pharmacy, x-
rays, lab testing, SNF's, PDN's, and VNA's
> Managed a field office staff and training teams with new and existing
OB/GYN medical practices and neonatology division in hospital in CA,
NV, Utah, AZ, OR, and WA
> Developed operating budgets, financial forecasting tools and business
plans
> Analyze accounts payable and receivable, billing and collections
> Built training & development, mentoring and coaching programs to
foster employee development and growth
> Strategies with the marketing department to create effective plans and
develop opportunities for new business
> Develop policies and procedures to improve efficiencies across all
company departments
> Analyze and oversee business development, sales & marketing, customer
service, benefits, processing, provider relations, contract
negotiations, and other divisions of the organization to increase the
company's bottom line.
> Provide excellent analytical and problem solving skills, build
relationships, and communicate effectively with staff, clients and
vendors
> Develop business plans and 3 to 5 year projections for start up and
existing organizations
> Develop market expansion plans domestically and internationally
> Reviewed and Outsourced one company's benefits program, saving them
$150,000
> Detect system inefficiencies and modify issues to improve business
processes
Resume cont. Ruby
Hunter -page 2
TieCare International-ICS Claims Services- Foothill Ranch, California
2000-2002
Vice President of Operations
Successfully restructured an International Third Party Administrator claims
processing organization saving the company over 600,000 in the first year
and obtained contract renewals.
> Managed all facets of the day to day operations for an International
TPA offering medical, dental, vision, disability, and travelers
insurance as well as a variety of benefits for clients world-wide
> Provided strategic and technical leadership and training to maximize
the efficiency and productivity
> Coordinated and managed multi-country assignments with the sales and
marketing division
> Strategically developed and streamlined international and domestic
operations for $200 million company
> Managed company operating budget and profit & loss, SIU, Subrogation,
and COB handling a variety of Insurance plans including reinsurance,
and basic risk
> Re-negotiated contracts with international and domestic medical
providers
> Improved functions within marketing and sales, underwriting and claims
departments resulting in increased productivity and profits for the
company which utilized several underwriters, Lloyds of London, AIG,
Global Benefits
> Increased company revenue by implementing 3 sources of savings
structures domestic and international by saving the company over
600,000 in first year
> Continuing efforts to build and expand domestic and international
relationships with clients and prospects while maintaining current
clients and providers working closely with the sales and marketing
field agents
Behning & Associates- Harrisburg, Pennsylvania
Director of Operations 1998-
2000
Created new business relations and increased revenue 60,000 of a healthcare
organization.
> Responsible for all aspects of the operations including,
reimbursement, sales, accounts payable
> Developed and negotiated contracts with vendors
> Participated in a variety of projects
> Streamlined company's work flow and improve their bottom line
> Managed staff over 100 employees
> Developed annual budget and financial reports, managed P&L
> Responsible for sales, business development, and marketing departments
> Managed all facets of the operations
Health America, Manage Care Corporation- Harrisburg, Pennsylvania
Manager of Recoveries & Claim Investigations
1994-1998
Responsible for the day to day functions of a medical claims recoveries
division involving worker's compensations, auto, property and causality as
well as claims filed with the PA Insurance Department.
> Managed staff to achieve and maintain quality and production standards
> Initiated and implemented a performance based evaluation process for
medical claims examiners.
> Improved employee performance, resulting in a 34% increase in
productivity.
> Responsible for team that handled auditing, training, claim
investigation and recoveries, subrogation
> Worked closely with corporate legal staff to resolve litigation cases
and customer complaints
> Implemented policies and procedural changes, increased productivity
while decreasing backlog
> Provided monthly reports on department activities and budgets
Resume (cont.)
Ruby Hunter -page 3
Capital Blue Cross, Harrisburg, Pennsylvania
1986-1994
Held several positions: claims adjuster, claims litigation, recoveries,
subrogation, and trainer:
Gained extensive knowledge of vendor all types of claim submission and
reimbursements structures
Worked with corporate legal council handling legal claims issues, accident
injury cases, etc... handled subrogation cases, coordination of benefits
with all types of insurance payers, accident injury cases with auto,
property & causality, and workers compensation payers.
Working knowledge with all types of coverage such as, PPO, HMO, IPA,
Manager Care, accident injury cases, recoveries, pharmacy, coordination of
benefits, and all types of insurance coverage's including Medicare,
Medical, also working knowledge of all types of billings such as hospital,
medical office visits, surgery, pharmacy, x-rays, lab testing, SNF's,
PDN's, and VNA's
Handled complaint issues that went to the PA Insurance Department which
directly affected our department
Also worked with our fraud department on claims submission suspected of
fraud.
Education
Bachelors of Science in Business Administration,
Youngstown University
Medical Terminology & Reimbursement methodologies
Anatomy & Physiology, Medical Law & Ethics
Knowledge of HIPAA regulations/ privacy laws
ICD9, CPT, UB-hospital codes, HCPCS, DRG, DME
Claims processing guidelines, fee schedules
Technical Skills
PC & Mac applications and large main frame systems, EDI
Proficient in MS Office Suite, Windows, Internet, Mac Software,
and a variety of business systems and applications
Professional and Personal Highlights
Volunteer and Mentor with Community Programs
Member with National Association for Female Executives
Coach and Mentor
Public Speaker
Yoga Student
Racquetball
Bicyclist
References provided upon request