Customer Service Administrative Assistant

Location:

Posted:

August 03, 2010

HELEN VANDIVER

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E-mail **************@*******.***

SUMMARY Skilled in micro soft Word, Excel, PowerPoint, Access.

Experienced in management and customer service. Excellent

telephone, filing interpersonal and organization skills.

Accustomed to meeting tight deadlines. Quick learner, able

to make independent decisions, works well under pressure.

EXPERIENCE ADMINISTRATIVE ASSISTANT

07/07-02/09 Community Education Centers, Fairfield, New Jersey

. Collected and recorded maintenance fee and fine

payments from residents.

. Organized trips for residents with Correctional

Medical services. Filed and faxed.

. Insured accurate records were kept of residents

saving accounts, distributed monies to residents upon

request. Assisted with distribution of resident State

Payroll.

CREDIT/COLLECTION MANAGER

12/87-09/06 Credit Doctors Inc., Newark, New Jersey

. Supervised the credit and collection department.

Generated accurate records of payments received and

percentage of accounts delinquent. Analyzed new

credit applications, verified jobs, references,

addresses, obtained credit reports.

. Delegated accounts to collectors to call to set up

for payments. Skip traced accounts.

. Prepared paperwork to file suit in small claims

court. Appeared in court to represent the company in

special civil court. Filed wage executions and writs.

Followed up on wages and writs.

SKILLS MCAS Certificate of Completion Word, Excel,

PowerPoint, Access

LICENSES CPR Trained, Valid NJ Drivers License

AWARDS/

RECOGNITION Promotional Award for Outstanding Performance

EDUCATION Central High School, Newark

Diploma

REFERENCES References available upon request.