Manager Customer Service

Randy C. Upton

***** ******** **.

Riverview, MI. 48193

Cell: 734-***-**** Home: 734-***-****

********@*******.***

OBJECTIVE

Material Management position requiring demonstrated skills in warehousing

and logistics, material planning and scheduling, MRP/ERP software, customer

service, employee development, and continuous improvement initiatives.

PROFILE

Motivated Supply Chain professional with a degree in Operations Management.

15-year track record of successful materials management in the automotive

and telecommunications industry. A "roll up the sleeves" type of working

professional that is comfortable organizing and directing shop floor

processes or planning and executing materials management activities from a

front office perspective.

Flexible and versatile - able to multitask and work under pressure.

Demonstrated competence and poise with working knowledge in many of the

"order to cash" processes in manufacturing.

SKILLS SUMMARY

Material Requirements Planning software - QAD/MFG Pro, Warehouse

Management, People Soft,

SAP

- Inventory module, General Motors MGO

Production and Supplier Scheduling - Releases, Expediting, Forecasting

Inventory Management - FIFO, Cycle Counts, Annual Physical Inventory, RF

Scanning

Bar Code labeling - design and testing

Lean Manufacturing - 5s, Root Cause Analysis, Kaizen, Kan Ban systems

Consignment Inventory processes and programs

Software implementation and training

Daily Production Audits

Customer Service and supplier issue resolution

PROFESSIONAL EXPERIENCE

Integrys Energy Services

Ann Arbor, MI, Contracted through Stafflogix, Green Bay, WI

Business and Data Analyst - Account Management 10/2008 - 5/2009

Supported internal and external sales by monitoring contract set processes.

Resolved data validation errors found in pre-deal reporting. Audited new

contracts and deal renewals for correct pricing factors and contract type.

Updated expiring customer contracts per management directions.

Visteon

Highland Park, MI.

Warehouse Manager 5/2008 - 9/2008

Directed 25 material handlers in all aspects of shipping and receiving

sequenced automotive assemblies per a broadcast from Chrysler. Trained new

hires in all material processes related to material storage, load staging,

radio frequency scanning, quality and safety. Directed weekly cycle counts

and inventory record balance reconciliation processes. Initiated plant sign

and labeling programs to facilitate material control accuracy and reduced

down time at part using locations. Worked with assembly plant to address

and resolve quality concerns, shipping container shortages and

transportation concerns. Monitored employee compliance to 5s and other Lean

programs.

Comprehensive Logistics

Romulus, MI.

Materials Manager 1/2006 - 2/2008

Successfully managed material functions for a troubled supplier program in

conjunction with General Motors. The goal was to protect production plans

for 13 truck assembly plants in the United States, Canada and Mexico. My

role as material manager was to create supplier schedules for Delphi and

other troubled suppliers. The objective was to maintain a 13-day of supply

of 200+ SKUs in the event of a disruption of supply. Participated in daily

planning sessions with GM and Delphi management. Coordinated engineering

changes with GM assembly plants to eliminate potential part obsolescence

and associated costs. Directed the activities of warehouse personnel in all

shipping and receiving processes in order to meet all plant schedules and

delivery windows. Coordinated shipping rack and returnable container

requirements with the assembly plants. Produced daily cycle count schedules

for warehouse supervisors on all shifts. Reconciled all material shortages.

Created audit processes for shipping clerks and dockworkers. Conducted root

cause analysis to address process breakdowns and quality issues.

General Motors

Romulus, MI.

6-month contract through Aerotek 6/2005 - 12/2005

Production Supervisor

Directed 15 employees producing crankshafts for V8 engines. Managed daily

line audits, employee time sheets, safety and union work rules. Maintained

an organized work environment leading to minimal scrap and quality issues.

Identified and suggested corrections to address line downtime and employee

development.

Roush Industries

Livonia, MI.

Warehouse Material Manager 6/2002 - 6/2005

Designed and built out an 80000 square ft warehouse operation that

supported a vehicle

assembly operation and a retail part distribution network. Developed and

instituted material control processes which resulted in a .05% variance at

year-end physical inventory. Developed a kitting and packaging operation

for efficiency shipping of parts to retail customers. Wrote control

documents for material control functions. Suggested changes to data entry

processes and screens, which resulted in fewer keystrokes per transaction.

General Motors IS&S

General Motors Tech Center

Warren, MI.

Contract employee through Manpower

Systems Analyst - Inventory Subject Matter Expert 7/1995 - 6/2002

Supported the development, testing and deployment of General Motor's

Material Global Optimization, MGO software. Resolved end user issues and

managed assigned system changes.

Lead team member in the successful of GMS/MGO modules in over 60 plants

worldwide. Contributed to deployment process improvements leading to a

savings of $2 million on an annual basis.

EDUCATION

B.B.A Operations Management

University of Michigan

Dearborn, MI.

Associate of Arts

Wayne County Community College

Detroit, MI.

SAP - Inventory training

Lean manufacturing training

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