Customer Service Project

Randy Everett

**** ******* **, *** *****, CA ****9 - Cell 858-***-**** -

*******@*****.***

[pic]

Career Target: Project Management / Information Technology Management /

Internet Strategic Planning

SUMMARY OF QUALIFICATIONS

. Project Management of Critical IT and Internet Initiatives

. Technical Infrastructure Design and Implementation

. Software Development Life Cycle (SDLC) Management

. Agile Software Development Management

. Department Goals, Priorities, and Policies Management

. New Product Development Strategic Planning

. Website Content and SEO Strategic Planning

. Budget Planning and Cost Control

. Liaison between Executives and Project Teams

. Team Building, Training, and Leadership

[pic]

PROFESSIONAL EXPERIENCE

San Diego Union-Tribune / SignOnSanDiego.com 8/2000 - present

Online IT Manager

1. Daily project management of Internet and IT initiatives that generated

$15 million of revenue in 2009 for SignOnSanDiego.com. Projects

include new product development plus upgrades and maintenance of web

applications, business systems, content management systems, website

infrastructure, and network infrastructure.

2. Saved the organization $700,000 by investing in a customizable content

management system (CMS) based on open source software which matched

the project specifications. Successfully led my project team of 5

Programmers and 2 Systems Administrators to plan, develop, implement,

and continuously improve the CMS using Agile development.

3. Planned, designed, and managed the project to rebuild our website

infrastructure with the goal of increasing our page-view and bandwidth

capacity 10-fold to handle traffic spikes during major news events

such as the 2007 San Diego wildfires and after major earthquakes in

2010.

4. Effectively manage relationships and communication between executive

management, key stakeholders, the U-T Newsroom, Sales, Marketing,

Finance, other IT teams, outside vendors, and my project team.

5. Budget planning for projects, operational expenditures, and capital

expenses.

6. Strategic planning for new product development, revenue-generation

projects, SEO, and local search projects.

7. Successfully implemented hundreds of cost-effective solutions using

open source software. Solutions include the use of a variety of

operating systems (Debian, Ubuntu, Red Hat, UNIX), web servers

(Apache, lighttpd, nginx), databases (MySQL, PostgreSQL), programming

languages (Python, PHP, Perl), and additional technologies (Django,

LVS-Linux Virtual Server, Heartbeat, memcached, Varnish, NFS, Bind,

SSH, BASH).

8. Administer Linux, UNIX, and Windows high-availability web server

clusters which generate over 35 million page views and 3.5 million

unique users per month.

9. Experienced with Microsoft Project, OpenProj, Visio, and Basecamp as

project management tools.

10. Effectively managed the PC support of 60+ users with Windows and

Macintosh laptops, tablets, and workstations.

11. On call 24x7 for incident response and crisis management.

12. Promoted from Online Systems Administrator (2007) and Network Support

(2001).

Digital Rokket 3/2010 - present

CEO / Owner (part-time)

13. Chief Executive Officer of a website development startup at

www.DigitalRokket.com.

14. Responsible for evaluating clients' needs and requirements then

providing customized technical solutions.

15. Effectively managed web development projects and SEO campaigns

involving resources from Design, Development, Sales, and Marketing.

16. Planning of resources, budgets, payroll, and schedules to balance the

needs of all active clients.

San Diego Chargers Football Company 9/1997 - 7/2000

Coordinator/Manager of Information Services

17. Managed all projects involving the organization's Information

Technology resources in Business Operations and Football Operations.

18. Successfully planned, designed, and managed the project to create and

maintain www.CHARGERS.com, the San Diego Chargers' official team site.

19. Consistently exceeded uptime and customer service requirements as the

administrator of Windows servers, Windows workstations, Microsoft

Exchange, and WAN located at the Chargers' training facility, stadium,

training camp and remote locations.

Randy W. Everett Page 2

EDUCATION

Colorado Technical University, www.ctuonline.edu

Master of Science in Management degree, Information Systems Security -

May, 2006

Project Management certificate - May, 2006

GPA: 3.95 / 4.00

Carnegie Mellon University

Project Management Essentials certificate - February, 2006

University of Illinois at Urbana-Champaign, www.uiuc.edu

Linux/UNIX System Administration certificate - January, 2005 to

January, 2006

National University, www.nu.edu

Master of Business Administration (MBA) courses - 1997 to 2000

Illinois State University, www.ilstu.edu

Bachelor of Science degree, Marketing Major - May, 1991

TRAINING

Union-Tribune Leadership Academy - May, 2007 to October, 2007

Union-Tribune Team Challenge Project Management - February, 2006 to

June, 2006

Certified Ethical Hacking (Ethical Hacking and Countermeasures) -

July, 2005

Cisco BCMSN (Building Cisco Multilayer Switched Networks) - February,

2005

SANS "Securing UNIX Systems" course - March, 2003

Cisco ICND/CCNA (Interconnecting Cisco Networking Devices) - June,

2002

ACHIEVEMENTS

Leading a three-person technical team, I've managed over 50 web

servers and the network devices at three locations to maintain high-

availability during extreme traffic spikes of the Union-Tribune's

online coverage during 9/11, the wildfires in 2003 and 2007, mayoral

elections, Presidential elections, Padres playoffs, Chargers playoffs,

earthquakes, and other popular news events.

Union-Tribune U-TEAM Teamwork Award in October, 2006

Union-Tribune Team Challenge, Executive Committee project from January

to June, 2006

Union-Tribune U-TEAM Quality Award in January, 2004

Union-Tribune U-TEAM Teamwork Award in April, 2001

SignOnSanDiego.com Employee of the Month in November, 2000 and

December, 2006

Received San Diego Chargers' "Outstanding Achievements" award for the

1999 season based on quality customer service, teamwork, and support

provided to the team.

Contact this candidate