Quality Assurance Project

Summary

Ten years experience in all phases of the Systems Development Lifecycle

(SDLC) including Requirements Analysis, Software Design/Development,

Project Management, and Quality Assurance.

Background in Web technologies, Software/Data Integration, Client/Server

and Service-oriented architectures.

Hands-on experience with Microsoft Visio, Excel, Project, SharePoint, UML,

HP Quality Center, Rational Unified Process (RUP), and QA test design.

Developed solutions for Retail Banking and Mortgage projects, and

Telecommunications systems.

Work Experience

02/2008-04/2010 JPMorgan Chase Columbus, Ohio

Supporting Mortgage Servicing Operations group responsible for overall

Customer experience by ensuring seamless Conversion to Vendor platform

IT Business Analyst

Part of team tasked with managing system integration activities for

enterprise applications that interface with Mortgage.

Specifically responsible for partnering with the Corporate Internet Group

(CIG) in support of Chase.com projects aligned with the System conversion.

. Worked with Mortgage lines of business (Servicing/Default) to define

business requirements for Chase.com mortgage pages.

. Translate business requirements to high-level test scenarios and test

plans.

. Generate use-cases and data flow/sequence diagrams; reviewed with

larger project team and sought clarifications as required.

. Partner with CIG architecture to design technical solutions that meet

business requirements.

. Worked with core enterprise groups to ensure availability of resources

in support of these projects.

. Undertook analysis of enterprise projects outside of Mortgage to

understand cross-impacts to the system conversion.

. Hands-on experience with manual User Acceptance Testing (UAT); used HP

Quality Center to report and track defects.

Lead business analyst on project to allow customers to enroll and make

payments on the Government's Home Affordable Modification Program (HAMP) on

Chase.com.

. Worked with Default Operations to understand business process for

imminent default, collections, and underwriting prior to the final loan

modification.

Worked directly with Customer Care to research and resolve critical

customer payment issues:

- Late effective date on certain types of online payments

- Payment transaction history on Chase.com incorrectly ordered

As a result, increased span of influence of IT group within the larger IT

organization, and improved credibility of the team with business units.

03/2007-08/2007 Drishtee Ltd. New Delhi, India

Consultant - Business Analysis

Worked with firm focused on delivering technology, financial and health

services to rural communities.

Analyzed and simplified existing web-based order fulfillment workflow

system.

Analyzed Business Process Outsourcing functions such as digitizing printed

content and content updates on an e-commerce portal.

04/2006-02/2007 ProSoft Inc. Columbus, Ohio

IT Recruiter

Managed recruiting efforts at start-up firm; launched and managed account

with tier-one vendor.

08/2004-03/2006 JPMorgan Chase Columbus, Ohio

Technical IT Lead and Client Applications Liaison in Application

Development group

Led a team of Java developers focused on delivering business web services

to Retail Banking applications. Features included:

- Credit card pre-approval/application workflows

- Payment transaction history

- Follow-up/referral functionality

Worked with business teams to understand priority of feature requests and

provide accurate cost estimate and risk analysis based on complexity and

team size.

Created and managed project plan for multiple enterprise releases.

Analyzed business requirements, created interface specifications, designed

XML schemas, resolved application integration issues, and ensured team

followed development best practices.

Standardized software release procedures, and process for communicating

service changes to cross-impacted applications.

Automated execution of core unit-tests as part of nightly build.

Improved quality of technical design documentation by creating new template

with clear separation of interface and detailed-design sections.

Primary contact for new client application groups that planned to leverage

web services to access back-end data and functions.

Built and delivered services that interfaced with TransUnion, Acxiom, TSYS,

DDA, Data-warehouse systems, and Business Rules engines (ILOG).

01/2004-07/2004 JPMorgan Chase Columbus, Ohio

Architect integrating vendor data model with in-house Webservices

Loan Origination System - IT Lead

Core member of team that defined common object model. Goal was to replace

legacy loan-by-phone system with end-to-end automated system.

Expert on existing web services that retrieved customer/account data from

enterprise back-end systems.

Worked with CGI-AMS consultants to understand their implementation and data

model, and customize it to work in the Chase Retail environment.

Took ownership of MoveMoney interface from architecture and data model

definition, to webMethods implementation.

03/2003-12/2003 JPMorgan Chase Columbus, Ohio

Application Developer

New development and bug fixes using object-oriented design on WebSphere-

based Java web application. Application provided customer and account

servicing functionality to retail branches nationwide.

Hands-on experience writing SQL using database design frameworks to

facilitate application functionality.

Writing technical specifications, certifying new application builds,

designing unit-tests, debugging customer issues and production support.

01/2001-11/2002 Lucent Technologies Columbus, Ohio

Wireless Messaging - Technical Project Management / Developer

Supported product marketing group that showcased wireless messaging product

at trade shows.

Prioritized and championed new feature requests to development teams.

Software deployment scheduling; deployment support; post-deployment issue

resolution.

Designed and developed C++ interfaces for provisioning data; recognized by

peers for writing maintainable code.

08/2000-12/2000 Lucent Technologies Columbus, Ohio

Packet Toll/Tandem Solution

C++/CORBA developer working on production bug fixes.

07/1997-07/2000 Lucent Technologies Columbus, Ohio

Intelligent Network Systems - IT Test Lead

Subject Matter Expert at testing voice protocol-specific functional

requirements.

Ported and automated regression test scripts; performance tested network

management module.

Co-lead on system test group. Assigning tasks; organizing team meetings;

reporting status to management; reviewing test scenarios.

Developed test plans and scenarios for interface testing with operations

support systems.

09/1996-06/1997 Lucent Technologies Columbus, Ohio

AT&T Circuit Pack Assembly System

Support engineer for Taiwan/China manufacturing sites.

Education

1994-1996 State University of New York Stony Brook, New York

M.S., Mechanical Engineering

1990-1994 University of Madras India

B.E., Mechanical Engineering

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