Customer Service Manager
Resume:
MESTROY EDIE,
SILVER SPRING, MD 20903
Phone: 240-***-****
Email: ********@*****.***
OBJECTIVE:
Seeking Armed/Unarm Security Guard Position
PROFESSIONAL EXPERIENCE
Unarmed Security Officer.
1, CES Security, 16 streets, ST 100, Silver Spring, Maryland 20910.
Supervisor, MR Haward.301-***-**** ( 2004-2005)
Duties include but not limited to
Security and fire safety surveillance
Detect suspicious activities and watch for criminal acts
Security patrols
Able to demonstrate a passion for customer service.
Access control
Able to respond quickly to requests for assistance in challenging
situations.
Respond to emergencies
Report all incidents or medical emergencies to site supervisor
RESIDENTIAL AIDE:
2, Community Residence Inc, Chantilly VA 2001 Present
Contact, Donald Ferguson, Program Manager, 703 -522- 4028
Duties include but not limited to
Assisting consumers with their daily living activities,
Consumers billing, balancing consumer's cash and ledgers
Participating in the planning and drawing up of consumer s ISPs.
Ensure accurate completion of resident's Progress-notes, IP and
summaries.
served as a positive role model for residents to observe and learn
Socially effective values, attitudes, and behaviors.
Monitored residents in their daily routines, community s arid groups.
Assist in providing documentation in the clinical chart. Aligning
Consumer's therapeutic activities with goals.
RESIDENTIAL COUNCILOR
3, Fellowship Health Resources, Arlington Virginia (Sep 20006- Present)
Contact, Anastasia Hagen, Program manager, 703-***-****
Duties include but not limited to,
Supervising unit, ensuring compliance with facility guidelines.
Developing an independent living skills program including helping
Served as a positive role model for the residents.
Medication administration inventory and Re-ordering of prescriptions
Consumers billing, balancing consumer's cash and ledgers
Participating in the planning and drawing up of consumer s ISPs.
Ensure accurate completion of resident's Progress-notes, IP and
summaries.
Aligning consumer's therapeutic activities with goals
Education and training
Certified and trained on the following topics:
Management of Aggressive Behavior
De-escalation Techniques, Communication and Teamwork
Documentation
Human Rights
Child and Adolescent Development
Behavior Modification
OSHA Standards
Performance Improvement
Policies and Procedures
Dually Diagnosed MR/MH
Nonviolent Crisis Intervention
CPR Certified
TOVA
Cultural Diversity.
Medication management.
Some college credits.
Contact this candidate