Customer Service Manager

Sweta Singh

Financial Services Professional

Arlington, MA

*****.****@*****.*** - 619-***-****

Seeking career opportunities in Mortgage Underwriting / Risk Analysis where I can use my past experience.

WORK EXPERIENCE

Associate Risk Analyst (Underwriting Quality Control Team)

XL Dynamics India Pvt. Ltd. - August 2012 to August 2014

Job Description

• Perform Quality Control check on all decision loan files to ensure loan documents, the origination and

underwriting of loans were in accordance with company policies, procedures, state and federal regulations.

• Analysis of all related mortgage documents (except Appraisal Report) and recalculation of all income and

asset sources to ensure underwriter correctly approved the loan.

• Complete compliance review of loans to ensure loan file is complaint with all regulatory disclosure

requirements and internal procedures and policies.

• Document findings to provide management with an accurate and detailed picture of the issue and suggest

the best possible input to resolve the same.

• Review of the delinquent loan files to provide the management with the possible reasons of delinquency.

• Maintain a thorough knowledge of all underwriting guidelines, compliance requirements and remain current

with regulation changes from government/state agencies, as well as policy changes from Agencies and

Investors and company Policies and Procedures.

• Assist department management in determining opportunities to improved quality control through training and

amendments to processes.

• Responsible for making Daily Sr. UW Activity Report, Monthly Repurchase and Indemnification Report

Relationship Manager

ICICI Securities - March 2012 to August 2012

Job Description

• Working with clients to help them make the right decisions with their accounts and explain the financial

services on offer to them.

• Setting up meetings with new clients.

• Researching the latest products and regulations.

• Looking for new sales opportunities.

Summer Intern

SPA Capital Services Ltd. - May 2011 to June 2012

Job Description

• Gained knowledge about the various practices and functions related to Financial Management Services.

• Learned about Financial Planning, Mutual Funds, Health Insurance and Income Tax Return filing.

• Prepared Project Report on "Gold ETF Comparison and Consumer Awareness".

Customer Relations Manager

Convergys - March 2009 to September 2009

Job Description

• Ensures delivery of excellent customer service through fast and accurate processing of communication, and

coordinating with other departments to resolve customer enquiries.

• Builds and maintain business relationship with clients by providing prompt and accurate service so as to

promote customer loyalty.

EDUCATION

PGDM in Finance & Marketing

Institute of Technology and Science - Ghaziabad, Uttar Pradesh

2010 to 2012

BA in Economics

Delhi University - Delhi, Delhi

2009

SKILLS

Expertise in FHA Streamline Refinance and USDA Purchase and Refinance loans; Proficient in loan origination

software: Mortgage On-Line (MOL) and Sun Soft, Microsoft Office: Word, PowerPoint, Excel (pivot, vlookup)

and Tools: Pivotal, Jabber and Spark.

Contact this candidate