Human Resources Customer Service

SUMMARY: Seasoned HR professional with experience in recruitment,

compensation, training, HRIS, employee relations, benefits, and employment

law. Currently employed at a 370 bed hospital ranked in the top 5% of the

country. Use Best Practices to guide over 5,000 bargained and non bargained

employees in effective employment strategies.

EDUCATION: Society for Human Resources Management - Professional in

Human Resources Certification

University of Connecticut School of Business

MBA degree, concentration in Human Resources Management

and Health Care Management

King's College, Wilkes-Barre, PA

B.S. degree: Health Care Administration

Second Major: Human Resources Administration

RELATED WORK EXPERIENCE:

2007 - Present Danbury Health Systems Human Resources Partner

Responsibilities Include:

. Develop and implement future focused strategic staffing plans

for assigned departments

. Reviews internal and external market data to set salaries for

new employees

. Research, develop, and implements new policies and procedures

for both bargained and non-bargained employees

. Meets regularly with managers/supervisors in assigned

departments on matters related to shared operating goals.

Identifies performance gaps and develops interventions based on

data in conjunction with line management.

. Assisted in the creation of an on-line discipline program which

won national recognition

. Train managers and employees in areas of on-boarding, effective

discipline, interviewing techniques, employment practices

2002-2007 The Kennedy Center, Inc. Human Resources Generalist

Responsibilities Include:

. Develop and implement effective strategies in recruitment,

hiring practices and development.

. Trained through the State of Connecticut DMR to conduct

abuse/neglect investigations

. Insure compliance with all federal and state statutes in the

areas of ADA, FMLA, Affirmative Action, CHRO investigations and

Return to Work practices.

. Organize and coordinate volunteer and intern programs including

orientation and training

. Facilitate evening orientation on a monthly basis for new

employees

. Serve as a staff trainer in the areas of conflict resolution,

sexual harassment, cultural diversity, orientation, and

employment practices

. Conduct internal investigations and employee counseling

. Director of the Volunteer and Internship program

. Certified through the American Red Cross to teach CPR, First

Aid, and AED

2001-2002 Yale New Haven Hospital Human Resources Representative

Responsibilities Included:

. Recruit for all (regular and temporary, exempt and nonexempt)

employees for a 944 bed hospital

. Recruited and hired 280 registered nurses during a nursing

shortage

. Implemented a retention program

. Represented YNHH at state and national job fairs

. Assisted employees in employee relations matters

. Implemented a School-to-Career program in area high schools

. Coordinate the internship program

1999-2001 Norwalk Hospital Human Resources Advisor

Responsibilities Included:

. Recruited for all regular and temporary positions for a 300 bed

hospital

. Implemented retention programs

. Recruited for registered nurses during a nursing shortage

. Educated employees on the Family Medical Leave Act, and

administered when necessary

. Conducted new employee orientation

. Represented Norwalk Hospital in unemployment hearings

. Implemented all phases of the disciplinary process, including

terminations

1998-1999 Brinks, Inc Benefits Administrator

Responsibilities Included:

. Solely responsible for administration of 40 HMOs throughout the

United States

. Coordinated and invoiced monthly billing statements

. Assisted in the construction and implementation of PeopleSoft

. Implemented and monitored the COBRA plan for the United States

branches

. Monitored the retiree benefit program

. Acted as a liaison between employees and HMOs, resolving any

outstanding issues

. Recruited, interviewed, and trained regular and temporary

employees

1998. Oxford Health Plans

1998. Senior Grievance Associate

Responsibilities Included:

. Chosen as the exclusive contact person for the State of New York

Attorney General's Office to act as liaison for Oxford Health

Plans and resolve any outstanding issues.

. Utilized my knowledge of health care law and pending legislation

to educate and advise various departments at Oxford

. Researched complaints filed by Oxford members or providers and

formulated a written response on behalf of Oxford Health Plans

. Represented Oxford Health Plans in employment hearings

1997. Team Developer

Responsibilities Included:

. Oversaw the development and performance of 10-13 customer

service representatives

. Organized and implemented a training program designed for new

members of Oxford

. Continuously trained department members as necessary

. Handled escalated calls from OXHP members and providers

. Interacted extensively with internal or external customers to

identify, research, and analyze situations in a problem solving

capacity

. Coached, counseled, and motivated customer service staff

PRESENTATIONS: "Does the Shoe Fit? Benefits of Behavior Based

Interviewing" presented at

SHRM Conference, October 21, 2008

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