Testing Quality Assurance

WILMA DIANE DORAN

**** ********* *****, *******, ** 30342

Cell 404-***-****, E-mail: ***********@*******.***

OBJECTIVE A position utilizing proven abilities in QA software

testing.

Special interest in the area Full Life Cycle Test plans

and testing.

TECHNICAL Strong backgrounds in QA testing and data analysis.

Operating Systems:

OA/MVS/ESA/IMS, CICS, MS DOS, OS/2, MS-WINDOWS,

Windows 95, Windows 98, Windows NT Workstation, Windows

XP, NetScape Explorer, MS-Internet

Explorer, SQL

Hardware:

IBM 3090, IBM 9000, IBM WORKSTATION, MACINTOSH

Software:

Visual Source Safe 5.0, MS-Front Page, Expert Advisor,

ENDEAVOR, JCL, INFOMAN, PR TRACKER, Extra Office

Client, LOTUS 1-2-3, TSO/ISPF, SQL, AQT, DB2, TCS, MS-

WORD, MS-EXCEL, MS-ACCESS 7.0, FILEAID, COMPAREX, SAR,

OUTLOOK, Viso, Rational X-talk, Tools, Clear Quest, File

compare

Automated Testing Tools: Hyperstation, Autotester, some Winn Runner, Test

director, Loadrunner. Rational tools, QTP.

Tested applications written in Visual Basic, Java, C++, COBOL, Unix, Cold

Fusion.

Exported and imported data for moves

transfers and deletes from the

libraries and utilized PACBASE,

ADR6TSG, ADR5TSG, CICS, and

TERADATA DB2.

EDUCATION WINN RUNNER Certification thru vendor sponsored training onsite.

Rational Certification thru vendor sponsored

training onsite.

SQL Certification thru company sponsored

training onsite.

SUMMARY

Worked in the data processing industry since 1977, with

extensive Mainframe COBOL and PC Client Server applications.

Involved in QA Standards and Testing for the past several years and the use

of testing tools. Worked with clients where confidentiality is a must.

Extensive experience in data analysis, SQL language and SQL Server. Able

to execute store procedures for data verification.

Extensive experience using the Problem tracking systems which include

INFOMAN, PVCS and PR Tracker software to track and resolve problem reports.

Experience evaluating Production data

18 years Chubb Ins, TSYS

ESC, BioLab INC., Sprint, Southern Company, Life of Georgia, AIM, GTE

Experience creating SQL Inquires to manage data

18 years Chubb Ins, TSYS ESC,

BioLab INC., Sprint, Southern Company, Life of Georgia, AIM, GTE

Experience preparing data

18 years Chubb Ins,

TSYS ESC, BioLab INC., Sprint, Southern Company, Life of Georgia, AIM, GTE

Experience testing

a. Internet environment

16 years Chubb

Ins, TSYS ESC, BioLab INC., Sprint, Southern Company, Life of Georgia,

AIM, GTE

b. Client server environment

16 years Chubb Ins,

TSYS ESC, BioLab INC., Sprint, Southern Company, Life of Georgia, AIM, GTE

c. Business Oriented testing using online applications and automated

testing tools 18 years, QTP 5 years, Load runner 5 years Chubb Ins,

TSYS ESC, BioLab INC., Sprint, Southern Company, Life of Georgia, AIM, GTE

d. Testing full business process involving multiple steps

18 years Chubb Ins, TSYS ESC,

BioLab INC., Sprint, Southern Company, Life of Georgia, AIM, GTE

PROFESSIONAL EXPERIENCE

CHUBB Insurance QA

Tester 02/20/2007 - 12/31/2008

Responsibilities:

Insurance company is adding auto coverage to additional states and updated

display screens with additional fields options and removing fields that are

no longer valid. Operating system Masterpiece database with mainframe data

storage. Cobol and x-talk.

My responsibilities were to create Test Plan for Stage III Implementation

using Requirements. Responsible for created test case for functional

testing for new Auto rates calculations, and validation using the COBOL TSO

display screen changes. Executed test in the Masterpiece application and

validated data thru back-end TSO environment using SQL and web client

applications. Created QTP Scripts for automation, Created defect and

retested for resolution.

Also worked within QA team to exchange knowledge and work with developers,

business analysts, and DBA's to clarify design issues and missing

requirements

TSYS ESC Loyalty Senior QA Tester

01/2005 - 02/2007

Responsibilities

ESC is a credit card Rewards processing and fulfillment company for all

major banks.

Production support - Compare Programs to verify what development changed,

moved COBOL programs to QA/Production environment staging. Ran batch jobs,

and then validated the output data against tables using the backend

process. Worked with Rational tools and clearquest applications.

Implementation on New Banks - Attended meetings, worked with client

relations and customer for user acceptance testing. Gather/analyzed

information from requirements and Functional Design Documents to create

test plan/test cases. Communicated with developers, business analysts, and

DBA's to clarify design issues and missing requirements. Executed the

manual test scripts. Logged defects found during test execution, test and

validate data. Conducted interviews for QA department and trained new QA

employees in our group.

BioLab, Inc. Senior QA Tester 04/2002 -

11/2004

Responsibilities include:

I was responsible for testing 20 project rewrites of a discontinued ERP

system called Adage. Worked closely with end users and provided support

related to broad spectrum of business needs from estimation of raw

materials needed for invoicing, shipping of finished goods, and

coordinating test set-up for various levels of life cycle testing.

Supported 10 - 15 member Application Development group by creating test

plans, testing and providing detailed feedback of current ERP system

rewrite into SQL, Crystal Reports and Cold Fusion

Took ownership of assignments, worked independently resulting in all

Projects passing QA and implemented.

Trained new employees in application knowledge.

Adjust schedule to help deploy completed projects on time.

Organized

Maintains Standards.

Renaissance Worldwide at Sprint, Atlanta, Ga. SENIOR CONSULTANT

02/1999 -10/2001

Responsibilities included:

Created test plans, test cases and test scripts for Web Based applications

including Y2K certification.

Wrote test results and test summaries for 12 COBOL applications. Created

Operations Guides, Requirement Statements and Requirements Test Matrix for

10 applications.

Used UNIX platform, Oracle SQL, Viso for application diagrams. Applications

written in C++, Java and Visual Basic. QTP, Load runner.

Worked on Client Server and web applications, worked with production data

and SQL creation.

Renaissance Worldwide at Southern Company SENIOR CONSULTANT 02/1998

- 02/1999

ATLANTA, GA 30265

Responsibilities included:

Wrote test cases for testing plans and created testing scripts for CICS and

Batch Applications.

Used automated testing tool, Hiperstation testing software in client's

environment.

Created Run sheets using JCL, PROCS and Programs for Y2K, Baseline, Year

2000, Leap Year, Rollover and plus 28 year testing.

Hourglass is used to future date the system for each testing procedure.

Software systems used included IBM -TSO, MVS, CICS Viso and Super C.

Testing types included system, black box, unit and integration.

Responsible for application analysis support of technical team.

Responsible for running backups and restores as well as submitting jobs for

testing.

Worked with customer to establish the validation points and set up test

criteria.

Worked on Client Server and Web applications.

Worked with customer to establish the validation criteria for test cases.

SQL for querying data base,

Keane Inc. Life of Georgia Senior Consultant

02/1997 - 01/1998

Atlanta, GA

Responsibilities included:

Working with the Infrastructure team to establish the Year 2000 test

environment, standards and Test regions.

Participated in designing the test approach, automating scripts using Auto

Tester, creating test cases and documenting results of unit tests.

Worked with client to implement standards into test environment including

JCL standards, manual elevation procedures,

INFOMAN for problem tracking. Participated in all levels of testing of the

Unit and Functional Tests (both Batch and On-line). Worked with Xpediter,

MS-Access. QTP, Load runner.

Application Pilot Project including FileAid, AutoTester, Automated testing

tools and Production data and SQL.

Keane Inc at AIM Management Senior Consultant

08/1996 -02/1997

Houston, TX

Responsibilities included:

Testing both client server packages as well as in-house applications using

Windows 95, 98 and Windows NT.

Client Server packages included:

Expert Advisor 3.1.0 - a help desk package to log help calls on-line.

Expert Evolution 1.0 - configuration management software to log, approve

and track change request.

Chief Legal Officer SQL 1.7 and MS Access 7.0 - package was purchased

to meet the needs of the legal department.

Automated Correspondence System - ACS Letter Wizard consists of

reformatted form letters.

Contractor Database - developed to add and track contract vendors, there

contracts and work-orders.

Blue Skies Database - developed to replace Lotus Notes and to track check

request.

Participated in the development of new standards and procedures for SQA

department and mentored new employees in the new test environment. Work

with development to customize applications for customer.

Use MS-Access, Viso, and Windows NT

Keane Inc Senior Consultant

02/1996-08/1996

Atlanta, GA

Responsibilities included:

Performed independent software quality assurance testing in a multi-tiered

environment, which consisted of CICS, the IBM ES9000, AS400, and the local

result server in an OS/2 environment.

Analyzed functional requirements for athletic competition, developed test

cases for two sports,

Acted as liaison between software development and competition managers,

conducted functional, integration and regression testing for the complete

sport competitions.

Developed automated test scripts with the Automated Test Facility (ATF) by

Softbridge.

Participated in comprehensive integration and end to end testing in

preparation for the tournament.

Worked in the sports venue giving technological assistance.

GTE of Florida 02/1982 -

01/1996

Responsibilities included:

Updating and maintaining Cript 120 tables, building test regions, reviewing

service orders in SORCES Service Order Records Computer Entry System) to

track and resolve IR's (incident reports) and utilizing CICS on-line.

Preformed system tests on code for IR's, synchronized load libraries for

test and live environments, and elevated code through ENDEAVOR between test

libraries, production, and SYST C environments.

Exported and imported data for moves transfers and deletes from the

libraries and utilized PACBASE, ADR6TSG, ADR5TSG, CICS, and TERADATA DB2.

For a billing commercial services system, developed business requirements

and Tracked problems and resolutions as necessary:

Reconciled, balanced and investigated end user balancing transactions and

performed bill review investigations for customer accounts.

Provided testing support for a national test facility.

Responsibilities included Incident Report support, IR assigning, IR

tracking, running monthly status reports and running INFOMAN queries.

Maintained system tables using TCS, updated PANVALET libraries for releases

and transferred source code between libraries.

Performed end user balancing database usage, cash, services orders, and

miscellaneous tracking OOB (out of balance) conditions and issuing IR's.

As a Task Manager for system verification, provided support, this included

training.

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