Customer Service Manager

ALFREDO M. MAGANA

*** *. *** ****** ****. #***, San Ysidro, CA 92173

Home: 760-***-****

Work: 619-***-****

*********@*****.***

S U M M A R Y

Energetic, accomplished and forward-thinking financial leader with

impeccable integrity, strong work ethic technical mastery, highly developed

communications skills with effective interpersonal and relationship

management, and years of success assisting high performance manufacturing

(automotive, pharmaceutical and chemical), commercial/distribution, and

financial organizations in achieving optimal operating and profit

generating status. Innovative, able to handle a variety of elements, manage

multiple tasks simultaneously and thrive in a complex environment with

multiple priorities. Offer multifaceted perspective with excellent

understanding of today's business conditions to customize and integrate

leading-edge strategies and systems. Excellent presenter and change agent

with deft influencing skills to empower workforce professionals and support

valued customers. Considerable experienced identifying the core issues and

providing the ongoing leadership to create cash flow and market growth.

O B J E C T I V E

To be a key member of the financial team with participation in executive

level decisions affecting the operations of the company. Will develop and

implement sound business strategies to ensure the success of the company,

and will make significant intellectual contributions toward helping the

organization fulfill its mission by implementing and improving the

financial procedures and controls, providing financial analysis and

operational analysis to foster better decision-making and make

recommendations for continual improvement and creating a "Best Practices"

environment in all areas of the Company.

PROFESSIONAL EXPERIENCE

. Resources Global Professionals (Professional Services) - Consultant -

05/2009 - Current, Customer Service Director - 11/2007 - 05/2009,

Consultant - 08/2003 - 11/2007

. PacLease Mexicana (Paccar Leasing Division) - Divisional Controller -

06/1999 - 09/2001

. Paccar Mexico (Automotive) - Internal Audit Manager - 05/1998 - 05/1999

. GE Plastics Mexico (Chemical) - Controller - 09/1996 - 04/1998

. Esselte de Mexico (Stationery Wholesales) - Controller - 02/1993 -

08/1996

. ICI de Mexico/Pharma Division (Pharmaceutical) - Divisional Controller -

01/1990 - 12/1992

. Productos Roche (Pharmaceutical) - Controller - 09/1986 - 12/1989

. Renault de Mexico (Automotive) - Controle de Gestion Manager 04/86 -

08/86, Financial Director Assistant 07/1985 - 03/1986, Accounting Manager

02/1983 - 06/1985

SKILLS and CAPABILITIES

Management of all accounting functions, including accounts payable,

payroll, accounts receivable, inventory control, and fixed assets .

Preparation of the financial reports, including monthly, quarterly and year-

end internal and external reports . currency translation . strong knowledge

of Mexican and US GAAP; knowledge of IFRS . Monitoring/coordinate

budget/forecast working with departments or divisions to develop methods of

costs control and operations improvement . Maintenance of accounting and

management controls; development of policies and procedures . forensic

analysis . Strong financial and accounting analytical skills; supervision

of analytical reviews of all BS and PL accounts and variations analysis,

financial and cost analysis . cash flow preparation and analysis . Audit

Management functions, including sampling methods and audit programs

development; team work with management to review operational controls and

procedures, evaluate and recommend appropriate changes for internal

controls, prepare/review recommendations and audit findings . risk

assessment . Sarbanes-Oxley 404 implementation . Capital Spending

Compliance . Some HR functions . Payroll . New Business Development .

Proven decision making/problem solving capability . Team and customer

orientation with a strong emphasis on providing quality . Customer Service

functions . Major ERP system experience (Oracle Financials), good knowledge

of MS Office . Excellent verbal and written communication skills; ability

to communicate professionally with people at all levels of an organization

and external contacts . Ability to prioritize and manage multiple duties .

Bilingual English/Spanish . Capability to travel internationally.

EDUCATION

Bachelors Degree - Accounting - Universidad La Salle (ULSA), Mexico City

Masters Degree - DESS Controle de Gestion - IAE Universit de Bordeaux,

France

LANGUAGES

SPANISH: Native language

ENGLISH: Fluent

FRENCH: Conversational

PROFESSIONAL SEMINARS

. SOX 202 - Impact of Sarbanes-Oxley Act on Human Capital, Information

Management, Supply Chain Management, and Legal Services - RGP Academy -

2006

. SOX 301 - Scoping and Planning - RGP Academy - 2006

. SOX 302 - Documentation and Test of Design - RGP Academy - 2006

. SOX 303 - Test of Operating Effectiveness - RGP Academy - 2006

. SOX 401 - Introduction to Enterprise Risk Management - RGP Academy - 2006

. SOX 101 - Introduction to Sarbanes-Oxley Section 404 Compliance - RGP

Academy - 2005

. SOX 201 - Sarbanes-Oxley Section 404 - Beyond year one - RGP Academy -

2005

. A selection of Sample tools, Documents & Frameworks for a SOX 404

Engagement Resources Connection - 2004

. SOX 404 - Tester training - Deloitte & Touche - 2004

. SOX 404 - Reviewer training - Deloitte & Touche - 2003

. SOX 404 - Assessor training - Deloitte & Touche - 2003

. SOX 404 - The RCTS system for SOX documentation - Deloitte & Touche -

2003

. PEF Financial Accounting and Cost Accounting - PACCAR Managerial Training

- 2001

. Course 100/2001 (PACCAR products knowledge) - PACCAR Managerial Training

- 2000.

. PACCAR Institute for Managerial Leadership - PACCAR Managerial Training -

1999.

. Time Administration - Franklin Covey - 1999

. Strategic Plan. - PACCAR Managerial Training - 1998.

Contact this candidate