Technical Support Sql Server

Cody Mejia

***** *. ****** **.

Glendale, AZ ****4,

Mobile: 602-***-****

E-Mail: ****.*****@*****.***

Technical Support Technician with leadership experience and 4 years of providing technical support to

clients via Phone, Live Chat and Email Ticket support. Well adverse with multiple web hosting

technologies. Seeking an opportunity to advance skills and career with a dynamic organization.

Work History

Crystal Tech Web Hosting Inc, Phoenix, AZ May 2006 – Current

Technical Support Representative II \ Technical Lead

Provide support to external clients in regards to Web Hosting in an enterprise / fast pace

environment.

• Managing IIS6/7 web servers - create Websites, setup permissions, create application

pools, install SSL certificates, setup virtual hosts, troubleshoot website code (HTML,

ASP, .NET, PHP, Perl, ColdFusion)

• Setup of Windows DNS – Creating and modifying current reverse and forward lookup

zones. Creation of name server records, host A records, MX records and CNAMES.

• SmarterMail Administration for production environments – Creation of Email domains,

creating email users and setting up spam/content filtering.

• Administration of Microsoft SQL Server 2000/2005/2008 – Creation of SQL databases,

performing manual restores and backups. Creation of users and user permissions.

• Administration of MySQL 4/5 - Creation of MySQL databases, performing manual

restores and backups. Creation of users and user permissions.

• Experience with all of Smarter Tool’s products. (SmarterMail, SmarterStats and

SmarterTrack)

• Managing ColdFusion 5,7,8 and 9 - setup mappings, assigning CF tags, create data-

sources.

• Experience working with the CommVault version 6/7 with performing website, SQL

database and email restores.

• Work with other departments to resolve escalated issues.

EDUCATION:

Graduated June of 2007, GPA 3.4

High Tech Institute

Associates in Computer Science

PERSONAL DETAILS:

I am currently studying both Perl and Python. I also enjoy staying active.

PERSONAL REFERENCES:

Geoff Hatch 30067 N. Royal Oak Way. Queen Creek, AZ 85143

CrystalTech Web Hosting 480-***-****

Tim Hildebrand 10609 E. Lovebird Ln. Chandler, AZ 85225

Encore Discovery Solutions 602-***-****

Justin Hyland 8015 N. 8th Ave. Phoenix, AZ 85021

CrystalTech Web Hosting 602-***-****

Contact this candidate